-
1
-
-
48249157336
-
-
New York: Springer
-
Hefley, B., and W. Murphy (Eds.)- Service Science, Management, and Engineering: Education for the 21st Century, New York: Springer, 2008.
-
(2008)
Service Science, Management, and Engineering: Education for the 21st Century
-
-
Hefley, B.1
Murphy, W.2
-
2
-
-
33747756813
-
Service science: A new field for today's economy
-
Paulson, L. D. "Service Science: A New Field for Today's Economy," Computer, Vol. 39, No. 8, pp. 18-21, 2006.
-
(2006)
Computer
, vol.39
, Issue.8
, pp. 18-21
-
-
Paulson, L.D.1
-
3
-
-
1642587247
-
Evolving to a new dominant logic for marketing
-
Vargo, S. L., and R. F. Lusch. "Evolving to a New Dominant Logic for Marketing," Journal of Marketing, Vol. 68, pp. 1-17, 2004.
-
(2004)
Journal of Marketing
, vol.68
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.F.2
-
4
-
-
33847686383
-
Steps toward a science of service systems
-
Spohrer, J., P. P. Maglio, J. Bailey and D. Grul. "Steps Toward a Science of Service Systems," Computer, Vol. 40, No. 1, pp. 71-77.
-
Computer
, vol.40
, Issue.1
, pp. 71-77
-
-
Spohrer, J.1
Maglio, P.P.2
Bailey, J.3
Grul, D.4
-
5
-
-
43949104136
-
How to sell services more profitably
-
Reinartz, W., and W. Ulaga. "How to Sell Services More Profitably," Harvard Business Review, Vol. 86, No. 5, pp. 90-96, 2008.
-
(2008)
Harvard Business Review
, vol.86
, Issue.5
, pp. 90-96
-
-
Reinartz, W.1
Ulaga, W.2
-
6
-
-
44649151144
-
On value and value co-creation: A service systems and service logic perspective
-
Vargo, S. L., P. P. Maglio and M. A. Akaka. "On Value and Value Co-Creation: A Service Systems and Service Logic Perspective," European Management Journal, Vol. 26, No. 3, pp. 145-152, 2008.
-
(2008)
European Management Journal
, vol.26
, Issue.3
, pp. 145-152
-
-
Vargo, S.L.1
Maglio, P.P.2
Akaka, M.A.3
-
7
-
-
36349005266
-
Mapping your competitive position
-
D'Aveni, R. A. "Mapping Your Competitive Position," Harvard Business Review, Vol. 85, No. 11, pp. 110-120, 2007.
-
(2007)
Harvard Business Review
, vol.85
, Issue.11
, pp. 110-120
-
-
D'Aveni, R.A.1
-
8
-
-
0035410546
-
Cutting corners and working overtime: Quality erosion in the service industry
-
Oliva, R., and J. D. Sterman. "Cutting Corners and Working Overtime: Quality Erosion in the Service Industry," Management Science, Vol. 47, No. 7, pp. 894-914, 2001.
-
(2001)
Management Science
, vol.47
, Issue.7
, pp. 894-914
-
-
Oliva, R.1
Sterman, J.D.2
-
9
-
-
0033325138
-
A simulation model to study the dynamics in a service-oriented supply chain
-
P. A. Farrington, H. B. Nembhard, D. T. Sturrock and G. W. Evans (Eds.)
-
Anderson, E., and D. Morrice. "A Simulation Model to Study the Dynamics in a Service-Oriented Supply Chain," in Proceedings of the 1999 Winter Simulation Conference, P. A. Farrington, H. B. Nembhard, D. T. Sturrock and G. W. Evans (Eds.), pp. 742-748, 1999.
-
(1999)
Proceedings of the 1999 Winter Simulation Conference
, pp. 742-748
-
-
Anderson, E.1
Morrice, D.2
-
10
-
-
49749113737
-
Simulation of adaptive project management analytics
-
S. G. Henderson, B. Miller, M. H. Hsieh, J. Shortle, J. D. Tew and R. R. Barton (Eds.)
-
Deleris, L. A., S. Bagchi, S. Kapoor, K. Katircioglu, R. Lam and S. Buckley. "Simulation of Adaptive Project Management Analytics," in Proceedings of the 2007 Winter Simulation Conference, S. G. Henderson, B. Miller, M. H. Hsieh, J. Shortle, J. D. Tew and R. R. Barton (Eds.), pp. 2234-2240, 2007.
-
(2007)
Proceedings of the 2007 Winter Simulation Conference
, pp. 2234-2240
-
-
Deleris, L.A.1
Bagchi, S.2
Kapoor, S.3
Katircioglu, K.4
Lam, R.5
Buckley, S.6
-
11
-
-
49749125004
-
Discrete event simulation modeling of resource planning and service order execution for service businesses
-
S. G. Henderson, B. Miller, M. H. Hsieh, J. Shortle, J. D. Tew and R. R. Barton, eds.
-
Lee, Y. M., L. An, S. Bagchi, D. Connors, S. Kapoor, K. Katircioglu, W. Wang and J. Xu. "Discrete Event Simulation Modeling of Resource Planning and Service Order Execution for Service Businesses," in Proceedings of the 2007 Winter Simulation Conference, S. G. Henderson, B. Miller, M. H. Hsieh, J. Shortle, J. D. Tew and R. R. Barton, eds., pp. 2227-2233, 2007.
-
(2007)
Proceedings of the 2007 Winter Simulation Conference
, pp. 2227-2233
-
-
Lee, Y.M.1
An, L.2
Bagchi, S.3
Connors, D.4
Kapoor, S.5
Katircioglu, K.6
Wang, W.7
Xu, J.8
-
12
-
-
5644303153
-
Amplification in service supply chains: An exploratory case from the telecom industry
-
Akkermans, H., and B. Vos. "Amplification in Service Supply Chains: An Exploratory Case from the Telecom Industry," Production and Operations Management, Vol. 12, No. 2, pp. 204-223, 2000.
-
(2000)
Production and Operations Management
, vol.12
, Issue.2
, pp. 204-223
-
-
Akkermans, H.1
Vos, B.2
-
19
-
-
2442631888
-
-
New York: Prentice Hall
-
Laguna, M., and J. Marklund. Business Process Modeling, Simulation, and Design, New York: Prentice Hall, 2004.
-
(2004)
Business Process Modeling, Simulation, and Design
-
-
Laguna, M.1
Marklund, J.2
-
20
-
-
0346245772
-
Semantische prozessmodellierung auf der grundlage ereignisgesteuerter prozessketten (EPK)
-
Saarbriicken, Germany
-
Keller, G., M. Nuttigens and A.-W. Scheer. "Semantische Prozessmodellierung auf der Grundlage Ereignisgesteuerter Prozessketten (EPK)," Technical Report 89, Institut für Wirtschaftsinformtik Saarbrücken, Saarbriicken, Germany, 1992.
-
(1992)
Technical Report 89, Institut Fur Wirtschaftsinformtik Saarbrücken
-
-
Keller, G.1
Nuttigens, M.2
Scheer, A.-W.3
|