Implementation of DMAIC methodology in supply chains to reduce customer end-rejections: A case study in an Indian SME

International Journal of Productivity and Quality Management

Volumn 10, Issue 3, 2012, Pages 388-409

  Senthilkumar, T ^a   Karthi, S ^a   Devadasan, S R ^a   Sivaram, N M ^a   Sreenivasa, C G ^b   Murugesh, R ^c  

^a PSG COLLEGE OF TECHNOLOGY   (India)

^b UNIVERSITY B D T COLLEGE OF ENGINEERING   (India)

^c Darshan Institute of Engineering and Technology   (India)

Author keywords

Case study; Definemeasure analyse improve control; DMAIC; India; Poka Yoke; SCM; Six Sigma; Supply chain management

Indexed keywords

EID: 84866027336     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2012.048755     Document Type: Article

References (33)

1. Aboelmaged, M.G. (2010) 'Six Sigma quality: a structured review and implications for future research', Int. J. Quality and Reliability Management, Vol. 27, No. 3, pp. 268-317.
2. Amer, Y., Luong, L. and Lee, S. (2010) 'Case study: optimizing order fulfillment in a global retail supply chain', Int. J. Production Economics, Vol. 127, No. 2, pp. 278-291.
3. Antony, J., Swarnkar, R., Kumar, M. and Tiwari, M. (2006) 'Design of synchronised supply chain: a genetic algorithm-based Six Sigma-constrained approach', Int. J. Logistics Systems and Management, Vol. 2 No. 2, pp. 120-41.
4. Baghdasaryan, L., Darabi, H., Schuler, F. and Schaller, A. (2010) 'A modelling and optimisation management tool for large-scale supply chain networks', Int. J. Industrial and Systems Engineering, Vol. 5, No. 1, pp. 48-78.
5. Bandyopadhyay, J. and Jenicke, L. (2007) 'Six Sigma approach to quality assurance in global supply chains: a study of United States automakers', Int. J. Management, Vol. 24, No. 1, pp. 101-106.
6. Chappell, A. and Peck, H. (2006) 'Risk management in military supply chains: is there a role for Six Sigma?', Int. J. Logistics: Research and Applications, Vol. 9, No. 3, pp. 253-267.
7. Dasgupta, T. (2003) 'Using the six-sigma metric to measure and improve the performance of a supply chain', Total Quality Management, Vol. 14, No. 3, pp. 355-366. (Pubitemid 36989530)
8. Esfandyari, A., Osman, M.R., Ismail, N. and Tahriri, F. (2011) 'Application of value stream mapping using simulation to decrease production lead time: a Malaysian manufacturing case', Int. J. Industrial and Systems Engineering, Vol. 8, No. 2, pp. 230-250.
9. Garg, D., Narahara, Y. and Viswanadham, N. (2004) 'Design of Six Sigma supply chains', IEEE Transactions on Automation Science and Engineering, Vol. 1, No. 1, pp. 38-57.
10. George, M.L. (2002) Lean Six Sigma: Combining Six Sigma Quality with Lean Speed, McGraw-Hill, New York, NY.
11. Gnanaraj, S.M., Devadasan, S.R., Murugesh, R. and Shalij, P.R. (2010) 'DOLADMAICS: a model for implementing Lean Six Sigma in contemporary SMEs', Int. J. Services and Operations Management, Vol. 7, No. 4, pp. 440-464.
12. Gowen, C. III and Tallon, W. (2005) 'Effect of technological intensity on the relationship among Six Sigma design, electronic business, and competitive advantage: a dynamic capability model', Journal of High Technology Management Research, Vol. 16, No. 1, pp. 59-87. (Pubitemid 41236436)
13. Huehn-Brown, W.J. and Murray, S.L. (2010) 'Are companies continuously improving their supply chain?', Engineering Management Journal, Vol. 22, No. 4, pp. 3-10.
14. Jin, T., Janamanchi, B. and Feng, Q. (2011) 'Reliability deployment in distributed manufacturing chains via closed-loop Six Sigma methodology', Int. J. Production Economics, Vol. 130, No. 1, pp. 96-103.
15. Jones, E.C., Franca, R.B., Richards, C.N. and Carlson, J.P. (2010) 'Multi-objective stochastic supply chain modeling to evaluate tradeoffs between profit and quality', Int. J. Production Economics, Vol. 127, No. 2, pp. 292-299.
16. Jones, E.C., Parast, M.M. and Adams, S.G. (2011) 'Developing an instrument for measuring Six Sigma implementation', International Journal of Services and Operations Management, Vol. 9, No. 4, pp. 429-452.
17. Karthi, S., Devadasan, S.R. and Murugesh, R. (2011) 'Lean Six Sigma through ISO 9001 standardbased quality management system: an investigation for research', Int. J. Productivity and Quality Management, Vol. 8, No. 2, pp. 180-204.
18. Knowles, G., Whicker, L., Femat, J. and Canales, F. (2005) 'A conceptual model for the application of Six Sigma methodologies to supply chain improvement', Int. J. Logistics, Vol. 8, No. 1, pp. 51-65.
19. Kumar, D., Singh, O.P. and Singh, J. (2011) 'Integrated supply chain: a survey of Indian textile organisations', International Journal of Services and Operations Management, Vol. 9, No. 4, pp. 411-428.
20. Kumar, G.A., Devadasan, S.R., Shalij, P.R., Vinodh, S., Rajanayagam, D. and Edinbarough, I. 'Implementation of agile supply chain model in an electronic switches manufacturing company', Int. J. Services and Operations Management, Vol. 6, No. 4, pp. 452-469.
21. Lee, M. and Chang, T. (2010) 'Developing a lean design for Six Sigma through supply chain methodology', Int. J. Productivity and Quality Management, Vol. 6, No. 4, pp. 407-434.
22. Natarajan, M., Senthil, V., Devadasan, S.R. and Mohan, N.V. (2011) 'QUARNEWSS: a model for applying Six Sigma framework to achieve continuous quality and reliability improvement in new product development', Int. J. Productivity and Quality Management, Vol. 7, No. 1, pp. 44-73.
23. Neves, J.S. and Nakhai, B. (2011) 'Six Sigma for services: a service quality framework', Int. J. Productivity and Quality Management, Vol. 7, No. 4, pp. 463-483.
24. Olson, D.L. and Xie, M. (2010) 'A comparison of coordinated supply chain inventory management systems', Int. J. Services and Operations Management, Vol. 6, No. 1, pp. 73-88.
25. Prabhushankar, G.V., Devadasan, S.R., Shalij, P.R. and Thirunavukkarasu, V. (2008) 'The origin, history and definition of Six Sigma: a literature review', Int. J. Six Sigma and Competitive Advantage, Vol. 4, No. 2, pp. 133-150.
26. Reddy, G.P.P. and Reddy, V.V. (2010) 'Process improvement using Six Sigma - a case study in small scale industry', Int. J. Six Sigma and Competitive Advantage, Vol. 6, Nos. 1/2, pp. 1-11.
27. Salah, S., Rahim, A. and Carretero, J.A. (2011) 'Implementation of Lean Six Sigma (LSS) in supply chain management (SCM): an integrated management philosophy', Int. J. Transitions and Innovation System, Vol. 1, No. 2, pp. 138-162.
28. Sambhe, R.U. and Dalu, R.S. (2011) 'An empirical investigation of Six Sigma implementation in medium scale Indian automotive enterprises', Int. J. Productivity and Quality Management, Vol. 8, No. 4, pp. 480-501.
29. Setijono, D. (2010) 'A conceptual framework for managing the performance of construction supply chain', Int. J. Productivity and Quality Management, Vol. 5, No. 1, pp. 1-20.
30. Shalij, P.R., Devadasan, S.R. and Prabhushankar, G.V. (2009) 'Design of ISO 9001:2000 based supply chain quality management systems', Int. J. Process Management and Benchmarking, Vol. 3, No. 1, pp. 1-23.
31. Sreenivasa, C.G. and Devadasan, S.R. (2011) 'Identification of arenas unconquered by agile manufacturing researches and practices through a literature survey', Int. J. Services and Operations Management, Vol. 9, No. 2, pp. 227-244.
32. Wei, C., Sheen, G., Tai, C. and Lee, K. (2010) 'Using Six Sigma to improve replenishment process in a direct selling company', Supply Chain Management: An International Journal, Vol. 15, No. 1, pp. 3-9.
33. Yang, H., Choi, B., Park, H., Suh, M. and Chae, B. (2007) 'Supply chain management Six Sigma: a management innovation methodology at the Samsung Group', Supply Chain Management: An International Journal, Vol. 12, No. 2, pp. 88-95.