Improving innovation and customer satisfaction through systems integration

Industrial Management and Data Systems

Volumn 112, Issue 7, 2012, Pages 1026-1043

  Simon, Alexandra ^a   Yaya, Luc Honore Petnji ^a  

^a UNIVERSITY OF GIRONA   (Spain)

Author keywords

Customer satisfaction; Innovation; Integration characteristics; ISO 14001; ISO 9001; Spain

Indexed keywords

CONCEPTUAL MODEL; DESIGN/METHODOLOGY/APPROACH; EMPIRICAL STUDIES; EXPLORATORY FACTOR ANALYSIS; ISO 14001; ISO 9001; KEY PARTS; RESEARCH MODELS; SPAIN; STRUCTURAL EQUATION MODELLING; SYSTEMS INTEGRATION;

COMPETITION; CUSTOMER SATISFACTION; FACTOR ANALYSIS; INDUSTRY; INNOVATION; SOCIETIES AND INSTITUTIONS;

INTEGRATION;

EID: 84865464051     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635571211255005     Document Type: Article

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