메뉴 건너뛰기




Volumn 16, Issue 2, 2010, Pages 307-314

Impact of innovation on customer satisfaction and brand loyalty, a study of mobile phones users in Pakistan

Author keywords

Brand loyalty; Customer satisfaction; Innovation

Indexed keywords


EID: 77958534725     PISSN: 14502267     EISSN: 14502267     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (38)

References (25)
  • 1
    • 20444405530 scopus 로고
    • The Antecedents and Consequences of Customer Satisfaction for Firms
    • Anderson & Sullivan1993.The Antecedents and Consequences of Customer Satisfaction for Firms. Management sciences journal 12(2):125-143
    • (1993) Management sciences journal , vol.12 , Issue.2 , pp. 125-143
    • Anderson1    Sullivan2
  • 2
    • 0031286053 scopus 로고    scopus 로고
    • Customer Satisfaction, Productivity, and Profitability: Differences between Goods and Services
    • Anderson, Fornell & Rust 1997.Customer Satisfaction, Productivity, and Profitability:Differences between Goods and Services. Management Science journal 16(2):129-145
    • (1997) Management Science journal , vol.16 , Issue.2 , pp. 129-145
    • Fornell, A.1    Rust2
  • 3
    • 21844481693 scopus 로고
    • Reassessing Brand Loyalty, Price Sensitivity, and Merchandising Effectson Consumer Brand Choice
    • Allenby & Lenk 1995.Reassessing Brand Loyalty, Price Sensitivity, and Merchandising Effectson Consumer Brand Choice. Journal of Business & Economic Statistics 13(3): 281-289
    • (1995) Journal of Business & Economic Statistics , vol.13 , Issue.3 , pp. 281-289
    • Allenby1    Lenk2
  • 4
    • 0003011410 scopus 로고
    • Brand Loyalty and Marketing Strategy: An Application to Home Appliances
    • Bayus 1992.Brand Loyalty and Marketing Strategy: An Application to Home Appliances.Marketing Science 11(1):21-38
    • (1992) Marketing Science , vol.11 , Issue.1 , pp. 21-38
    • Bayus1
  • 5
    • 0032220721 scopus 로고    scopus 로고
    • A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
    • Bolton 1998. A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction. Management sciences journal 17(1):45-65
    • (1998) Management sciences journal , vol.17 , Issue.1 , pp. 45-65
    • Bolton1
  • 6
    • 21844486188 scopus 로고
    • Channel Coordination Mechanisms for Customer Satisfaction
    • Chu & Desai 1995.Channel Coordination Mechanisms for Customer Satisfaction. Managementsciences journal 14(4): 343-359
    • (1995) Managementsciences journal , vol.14 , Issue.4 , pp. 343-359
    • Chu1    Desai2
  • 7
    • 0002125585 scopus 로고
    • Correlates of Brand Loyalty: Some Positive Results
    • Carman 1970.Correlates of Brand Loyalty: Some Positive Results. Journal of Marketing Research7(1):67-76
    • (1970) Journal of Marketing Research , vol.7 , Issue.1 , pp. 67-76
    • Carman1
  • 8
    • 0036905244 scopus 로고    scopus 로고
    • The Dynamics of Product Innovation and Firm Competences
    • Danneels 2002. The Dynamics of Product Innovation and Firm Competences. Strategic Management Journal 23(12):1095-1121
    • (2002) Strategic Management Journal , vol.23 , Issue.12 , pp. 1095-1121
    • Danneels1
  • 9
    • 14044250690 scopus 로고    scopus 로고
    • Some Economic Aspects of Antitrust Analysis in Dynamically Competitive Industries
    • Evans & Schmalensee 2002. Some Economic Aspects of Antitrust Analysis in Dynamically Competitive Industries. Innovation Policy and the Economy 2:1-49
    • (2002) Innovation Policy and the Economy , vol.2 , pp. 1-49
    • Evans1    Schmalensee2
  • 10
    • 50049112855 scopus 로고    scopus 로고
    • Determining Customer Satisfaction from Mobile Phones
    • Goode, Davies, Moutinho & Jamal. 2005 Determining Customer Satisfaction from Mobile Phones. Journal of Marketing Management 21: 755-778
    • (2005) Journal of Marketing Management , vol.21 , pp. 755-778
    • Goode1    Davies2    Moutinho3    Jamal4
  • 11
    • 84986841374 scopus 로고
    • Competition in Long-Distance and Telecommunications Equipment Markets:Effects of the MFJ
    • Hausman 1995. Competition in Long-Distance and Telecommunications Equipment Markets:Effects of the MFJ. Managerial and Decision Economics 16(4): 365-383
    • (1995) Managerial and Decision Economics , vol.16 , Issue.4 , pp. 365-383
    • Hausman1
  • 12
    • 84986841374 scopus 로고
    • Competition in Long-Distance and Telecommunications Equipment Markets:Effects of the MFJ
    • Hausman 1995. Competition in Long-Distance and Telecommunications Equipment Markets:Effects of the MFJ. Managerial and Decision Economics 16(4):365-383
    • (1995) Managerial and Decision Economics , vol.16 , Issue.4 , pp. 365-383
    • Hausman1
  • 13
    • 21344435436 scopus 로고
    • Distinguishing Service Quality and Customer Satisfaction:The Voice of the Consumer
    • Iacobucci, Ostrom & Grayson 1995. Distinguishing Service Quality and Customer Satisfaction:The Voice of the Consumer. Journal of Consumer Psychology 4(3): 277-303
    • (1995) Journal of Consumer Psychology , vol.4 , Issue.3 , pp. 277-303
    • Ostrom, I.1    Grayson2
  • 14
    • 77958598630 scopus 로고    scopus 로고
    • Customer loyalty in the sport services industry: The role of service quality, customer satisfaction, commitment and trust
    • Java Beans Khanlari Estiri
    • Java Beans Khanlari Estiri 2008.Customer loyalty in the sport services industry: the role of service quality, customer satisfaction, commitment and trust. Journal of management 5(2):1303-5134
    • (2008) Journal of management , vol.5 , Issue.2 , pp. 1303-5134
  • 15
    • 0033366416 scopus 로고    scopus 로고
    • Customer Satisfaction for Financial Services:The Role of Products, Services, and Information Technology
    • Krishnan, Ramaswamy, Meyer & Damien 1999.Customer Satisfaction for Financial Services:The Role of Products, Services, and Information Technology. Management Science journal45(9):1194-1209
    • (1999) Management Science journal , vol.45 , Issue.9 , pp. 1194-1209
    • Krishnan1    Ramaswamy2    Meyer3    Damien4
  • 16
    • 0007080324 scopus 로고
    • The Development of Brand Loyalty: An Experimental Study
    • McConnell 1968.The Development of Brand Loyalty: An Experimental Study. Journal of Marketing Research 5(1):13-19
    • (1968) Journal of Marketing Research , vol.5 , Issue.1 , pp. 13-19
    • McConnell1
  • 17
    • 0000577873 scopus 로고
    • Multivariate Analysis of Brand Loyalty for Major Household Appliances
    • Newman & Werbel 1973.Multivariate Analysis of Brand Loyalty for Major Household Appliances. Journal of Marketing Research 10(4):404-409
    • (1973) Journal of Marketing Research , vol.10 , Issue.4 , pp. 404-409
    • Newman1    Werbel2
  • 18
    • 1642332320 scopus 로고    scopus 로고
    • Technological Innovation, Product Development, and Entrepreneurship in Management Science
    • Shane, Ulrich 2004.Technological Innovation, Product Development, and Entrepreneurship in Management Science. Management Science 50(2):133-144
    • (2004) Management Science , vol.50 , Issue.2 , pp. 133-144
    • Shane, U.1
  • 19
    • 77958593355 scopus 로고    scopus 로고
    • Voice of the customer: The impact on customer satisfaction
    • Stank, Daugherty & Ellinger1997.Voice of the customer: The impact on customer satisfaction.Journal of management.
    • (1997) Journal of management
    • Stank, D.1    Ellinger2
  • 20
    • 84937317112 scopus 로고
    • Democratizing Technology: Hierarchy and Innovation in Public Life
    • Schickler 1994. Democratizing Technology: Hierarchy and Innovation in Public Life. Palgrave Macmillan Journals 27(2):175-199
    • (1994) Palgrave Macmillan Journals , vol.27 , Issue.2 , pp. 175-199
    • Schickler1
  • 21
    • 0035239261 scopus 로고    scopus 로고
    • Integrating Operations and Marketing Perspectives of Product Innovation: The Influence of Organizational Process Factors and Capabilities on Development Performance
    • Tatikonda, Weiss kenan 2001.Integrating Operations and Marketing Perspectives of Product Innovation: The Influence of Organizational Process Factors and Capabilities on Development Performance. Journal of management sciences 47(1):151-172
    • (2001) Journal of management sciences , vol.47 , Issue.1 , pp. 151-172
    • Tatikonda, W.K.1
  • 22
    • 0041030892 scopus 로고    scopus 로고
    • Product Location Choice and Firm Capabilities: Evidence from the U.S.Automobile Industry
    • Thomas Weigelt 2000. Product Location Choice and Firm Capabilities: Evidence from the U.S.Automobile Industry. Strategic Management Journal 21(9): 897-909
    • (2000) Strategic Management Journal , vol.21 , Issue.9 , pp. 897-909
    • Weigelt, T.1
  • 23
    • 0000733318 scopus 로고
    • Advertising Exposure, Loyalty, and Brand Purchase: A Two-Stage Model of Choice
    • Tellis 1988.Advertising Exposure, Loyalty, and Brand Purchase: A Two-Stage Model of Choice. Journal of Marketing Research 25(2):134-144
    • (1988) Journal of Marketing Research , vol.25 , Issue.2 , pp. 134-144
    • Tellis1
  • 24
    • 0003025147 scopus 로고
    • The Development of Brand Loyalty
    • Tucker 1964.The Development of Brand Loyalty. Journal of Marketing Research 1(3), 32-35
    • (1964) Journal of Marketing Research , vol.1 , Issue.3 , pp. 32-35
    • Tucker1
  • 25
    • 80054759952 scopus 로고    scopus 로고
    • Antecedents and consequences of consumer satisfaction/dissatisfactionwith the performance of apparel products at purchase and after consumption: Acomparison of male and female South Korean consumers
    • 117-12
    • Yu and Hong 2002. Antecedents and consequences of consumer satisfaction/dissatisfactionwith the performance of apparel products at purchase and after consumption: acomparison of male and female South Korean consumers. International Journal of Consumer Studies 26: 117-12
    • (2002) International Journal of Consumer Studies , vol.26
    • Yu1    Hong2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.