The moderating effect of innovation protection mechanisms on the competitiveness of service firms

Service Business

Volumn 6, Issue 3, 2012, Pages 369-386

  Cho, Insu ^a   Park, Heejun ^a   Kim, Joseph Kichul ^a  

^a Yonsei University   (South Korea)

Author keywords

Firm competitiveness; Innovation protection mechanism; Korean Innovation Survey; Service and process innovation

Indexed keywords

EID: 84864410941     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-012-0140-3     Document Type: Article

References (73)

1. Aguinis H (1995) Statistical power with moderated multiple regression in management research. J Manage 21(6): 1141-1158.
2. Allred BB, Park WG (2007) The influence of patent protection on firm innovation investment in manufacturing industries. J Int Manage 13(2): 91-109.
3. Alvarez SA, Barney JB (2000) Entrepreneurial capabilities: a resource-based view. Entrepreneurship as Strategy: competing on the Entrepreneurial Edge. Sage Publications, Thousand Oaks.
4. Arora A, Ceccagnoli M, Cohen WM (2008) R&D and the patent premium. Int J Ind Organ 26(5): 1153-1179.
5. Arundel A (2001) The relative effectiveness of patents and secrecy for appropriation. Res Polilcy 30(4): 611-624.
6. Athanassopoulos A, Gounaris S, Stathakopoulos V (2001) Behavioural responses to customer satisfaction: an empirical study. Eur J Mark 35(5/6): 687-707.
7. Barney J (1991) Firm resources and sustained competitive advantage. J Manage 17(1): 99-120.
8. Blind K, Edler J, Frietsch R, Schmoch U (2006) Motives to patent: empirical evidence from Germany. Res Polilcy 35(5): 655-672.
9. Brouwer E, Kleinknecht A (1999) Innovative output, and a firm's propensity to patent: an exploration of CIS micro data. Res Polilcy 28(6): 615-624.
10. Chase RB (1978) Where does the customer fit in a service operation? Harv Bus Rev 56(6): 137.
11. Chesbrough HW (2006) Open innovation: the new imperative for creating and profiting from technology. Harvard Business School Press, Boston.
12. Cho I, Park H, Choi J (2011) The impact of diversity of innovation channels on innovation performance in service firms. Serv Bus 5(3): 277-294.
13. Clark TH, Stoddard DB (1996) Interorganizational business process redesign: merging technological and process innovation. J Manage Inform Syst 13(2): 9-28.
14. Cohen WM, Nelson RR, Walsh JP (2000) Protecting their intellectual assets: appropriability conditions and why US manufacturing firms patent (or not). NBER working paper.
15. Coombs R, Miles I (2000) Innovation, measurement and services: the new problematique. Innovation systems in the service economy. Kluwer Academic Publisher, Boston.
16. Crevani L, Palm K, Schilling A (2011) Innovation management in service firms: a research agenda. Serv Bus 5(2): 177-193.
17. Damanpour F, Gopalakrishnan S (2001) The dynamics of the adoption of product and process innovations in organizations. J Manage Stud 38(1): 45-65.
18. David PA (1993) Intellectual property institutions and the panda's thumb: patents, copyrights, and trade secrets in economic theory and history. Global dimensions of intellectual property rights in science and technology. National Academies Press, Washington.
19. Edvardsson B, Olsson J (1996) Key concepts for new service development. Serv Ind J 16(2): 140-164.
20. Gans JS, Hsu DH, Stern S (2002) When does start-up innovation spur the gale of creative destruction? Rand J Econ 33(4): 571-586.
21. Garmon CW (2002) Intellectual property rights: protecting the creation of new knowledge across cultural boundaries. Am Behav Sci 45(7): 1145-1158.
22. Gilbert JT, Birnbaum-More PH (1996) Innovation timing advantages: from economic theory to strategic application. J Eng Technol Manage 12(4): 245-266.
23. Grant R (2002) Contemporary strategy analysis. Blackwell Publishing Ltd., Malden.
24. Hammer M, Champy J (1994) Reengineering the corporation. Harper Collins, New York.
25. Hanel P (2008) The use of intellectual property rights and innovation by manufacturing firms in Canada. Econ Innov New Technol 17(4): 285-309.
26. Harabi N (1995) Appropriability of technical innovations an empirical analysis. Res Polilcy 24(6): 981-992.
27. Harkness WL, Kettinger WJ, Segars AH (1996) Sustaining process improvement and innovation in the information services function: lessons learned at the Bose corporation. MIS Quart 20(3): 349-368.
28. Hipp C, Grupp H (2005) Innovation in the service sector: the demand for service-specific innovation measurement concepts and typologies. Res Polilcy 34(4): 517-535.
29. Hipp C, Tether BS, Miles I (2000) The incidence and effects of innovation in services: evidence from Germany. Int J Innov Manage 4: 417-454.
30. Howells J (2000) Innovation and services: new conceptual frameworks. CRIC Discussion Paper 38. Centre for Research on Innovation and Competition, Manchester.
31. Hurmelinna-Laukkanen P, Ritala P, Blomqvist K, Henttonen K (2008) Protecting service innovations against imitation: the case of mobile TV. Hawaii International Conference on System Sciences 41: 416-425.
32. Jaw C, Lo JY, Lin YH (2010) The determinants of new service development: service characteristics, market orientation, and actualizing innovation effort. Technovation 30(4): 265-277.
33. Jiménez-Zarco AI, Martínez-Ruiz MP, Izquierdo-Yusta A (2011) Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. Serv Bus 5(4): 339-360.
34. Johne A, Storey C (1998) New service development: a review of the literature and annotated bibliography. Eur J Mark 32(3/4): 184-251.
35. Jones MT (2002) Globalization and organizational restructuring: a strategic perspective. Thunderbird Int Bus Rev 44(3): 325-351.
36. Kalyanaram G, Robinson WT, Urban GL (1995) Order of market entry: established empirical generalizations, emerging empirical generalizations, and future research. Mark Sci 14(3): 212-221.
37. Kardes FR, Kalyanaram G (1992) Order-of-entry effects on consumer memory and judgment: an information integration perspective. J Mark Res 29(3): 343-357.
38. King DR, Covin JG, Hegarty WH (2003) Complementary resources and the exploitation of technological innovations. J Manage 29(4): 589-606.
39. Kingston W (2001) Innovation needs patents reform. Res Polilcy 30(3): 403-423.
40. Lavey WG (1982) Patents, copyrights, and trademarks as sources of market power in antitrust cases. Antitrust Bull 27(2): 433-455.
41. Lee SM, Olson DL (2010) Convergenomics: Strategic innovation in the convergence era. Gower, Farnham.
42. Leiponen A, Byma J (2009) If you cannot block, you better run: small firms, cooperative innovation, and appropriation strategies. Res Polilcy 38(9): 1478-1488.
43. Levin RC, Klevorick AK, Nelson RR, Winter SG, Gilbert R, Griliches Z (1987) Appropriating the returns from industrial research and development. Brooking Pap Econ Act 3: 783-831.
44. Li Y, Liu Y, Ren F (2007) Product innovation and process innovation in SOEs: evidence from the Chinese transition. J Technol Transf 32(1): 63-85.
45. Lieberman MB, Montgomery DB (1988) First-mover advantages. Strateg Manage J 9(S1): 41-58.
46. Madison MJ (2000) Complexity and copyright in contradiction. Cardozo Arts Ent Law J 18(1): 125-174.
47. Makadok R (1998) Can first-mover and early-mover advantages be sustained in an industry with low barriers to entry/imitation? Strateg Manage J 19(7): 683-696.
48. Maklan S, Knox S, Ryals L (2008) New trends in innovation and customer relationship management: a challenge for market researchers. Int J Mark Res 50(2): 221-240.
49. Mangalindan J (2011) Groupon responds to LivingSocial swipe. CNN. Retrieved from http://tech. fortune. cnn. com/2011/07/29/groupon-responds-livingsocial/. Accessed 27 Aug 2011.
50. Mas-Verdú F (2007) Services and innovation systems: European models of technology centres. Serv Bus 1(1): 7-23.
51. McGrath RG, Tsai MH, Venkataraman S, MacMillan IC (1996) Innovation, competitive advantage and rent: a model and test. Manage Sci 42(3): 389-403.
52. Mendonça S, Pereira TS, Godinho MM (2004) Trademarks as an indicator of innovation and industrial change. Res Polilcy 33(9): 1385-1404.
53. Miles I, Boden M (2000) Introduction: are services special. Services and the knowledge-based economy. Continuum, London.
54. Narayanan VK (2000) Managing technology and innovation for competitive advantage. Prentice Hall, Upper Saddle River.
55. Nieto M, Pérez-Cano C (2004) The influence of knowledge attributes on innovation protection mechanisms. Knowl Process Manage 11(2): 117-126.
56. Nijssen EJ, Hillebrand B, Vermeulen PAM, Kemp RGM (2006) Exploring product and service innovation similarities and differences. Int J Res Mark 23(3): 241-251.
57. OECD (2005) Oslo manual-guidelines for collecting and interpreting innovation data. Eurostat, Luxembourg.
58. Päällysaho S, Kuusisto J (2008) Intellectual property protection as a key driver of service innovation: an analysis of innovative KIBS businesses in Finland and the UK. Int J Serv Technol Manage 9(3-4): 268-284.
59. Peteraf MA (1993) The cornerstones of competitive advantage: a resource-based view. Strateg Manage J 14(3): 179-191.
60. Pianta M (2005) Innovation and employment. The Oxford handbook of innovation. Oxford University Press, Oxford.
61. Reed R, DeFillippi RJ (1990) Causal ambiguity, barriers to imitation, and sustainable competitive advantage. Acad Manage Rev 15(1): 88-102.
62. Roofthooft W (2010) Customer equity: a creative tool for SMEs in the services industry: how small and medium enterprises can win the battle for innovation. Serv Bus 4(1): 37-48.
63. Roth AV, Jackson WE III (1995) Strategic determinants of service quality and performance: evidence from the banking industry. Manage Sci 41(11): 1720-1733.
64. Schmoch U (2003) Service marks as novel innovation indicator. Res Eval 12(2): 149-156.
65. Sundbo J (1997) Management of innovation in services. Serv Ind J 17(3): 432-455.
66. Teece DJ (1986) Profiting from technological innovation: implications for integration, collaboration, licensing and public policy. Res Polilcy 15(6): 285-305.
67. Tether B (2005) Do services innovate (differently)? Insights from the European innobarometer survey. Ind Innov 12(2): 153-184.
68. Tether B, Massini S (2007) Services and the information infrastructure. Innovation in service. DTI occasional paper 9, London.
69. Tidd J, Bessant JR, Pavitt K (2005) Managing innovation: integrating technological, market and organizational change. Wiley, Chichester.
70. Tripsas M (1997) Unraveling the process of creative destruction: complementary assets and incumbent survival in the typesetter industry. Strateg Manage J 18(s1): 119-142.
71. Tsai KH, Wang JC (2007) Inward technology licensing and firm performance: a longitudinal study. R&D Manage 37(2): 151-160.
72. VanderWerf PA, Mahon JF (1997) Meta-analysis of the impact of research methods on findings of first-mover advantage. Manage Sci 43(11): 1510-1519.
73. Wernerfelt B (1986) A special case of dynamic pricing policy. Manage Sci 32(12): 1562-1566.