Strategies for the Implementation of Service Innovations

Cornell Hospitality Quarterly

Volumn 53, Issue 3, 2012, Pages 187-195

  Enz, Cathy A ^a  

^a 335 Statler Hall   (United States)

Author keywords

Change management; hotel management; innovation; service quality; strategy

Indexed keywords

EID: 84864006419     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965512448176     Document Type: Article

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