메뉴 건너뛰기




Volumn 40, Issue 5, 2012, Pages 863-874

The influence of employee emotional intelligence on coping with supervisor abuse in a banking context

Author keywords

Emotional intelligence; Emotional labor burden; Perceptions of abusive supervision; Psychological distress

Indexed keywords


EID: 84863944141     PISSN: 03012212     EISSN: None     Source Type: Journal    
DOI: 10.2224/sbp.2012.40.5.863     Document Type: Article
Times cited : (26)

References (31)
  • 2
    • 0041011178 scopus 로고
    • Emotional labor in service roles: The influence of identity
    • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. The Academy of Management Review, 18, 88-115. http://doi.org/bs873v
    • (1993) The Academy of Management Review , vol.18 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 3
  • 4
    • 0030551778 scopus 로고    scopus 로고
    • Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes
    • Baron, R. A., & Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22, 161-173. http://doi.org/ czj
    • (1996) Aggressive Behavior , vol.22 , pp. 161-173
    • Baron, R.A.1    Neuman, J.H.2
  • 5
    • 0000702633 scopus 로고
    • Translation and content analysis of oral and written materials
    • In H. C. Triandis & W. W. Lambert (Eds.), Boston, MA: Allyn and Bacon
    • Brislin, R. W. (1980). Translation and content analysis of oral and written materials. In H. C. Triandis & W. W. Lambert (Eds.), Handbook of cross-cultural psychology (Vol. 2, pp. 349-444). Boston, MA: Allyn and Bacon.
    • (1980) Handbook of cross-cultural psychology , vol.2 , pp. 349-444
    • Brislin, R.W.1
  • 6
    • 85047690351 scopus 로고    scopus 로고
    • Testing a conservation of resources model of the dynamics of emotional labor
    • Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7, 57-67. http://doi.org/czm
    • (2002) Journal of Occupational Health Psychology , vol.7 , pp. 57-67
    • Brotheridge, C.M.1    Lee, R.T.2
  • 8
    • 34248536438 scopus 로고    scopus 로고
    • Subordinate self-esteem and abusive supervision
    • Burton, J. P., & Hoobler, J. M. (2006). Subordinate self-esteem and abusive supervision. Journal of Managerial Issues, 18, 340-355.
    • (2006) Journal of Managerial Issues , vol.18 , pp. 340-355
    • Burton, J.P.1    Hoobler, J.M.2
  • 9
    • 12744272960 scopus 로고    scopus 로고
    • The dimensionality and antecedents of emotional labor strategies
    • Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66, 339-357. http://doi.org/czn
    • (2005) Journal of Vocational Behavior , vol.66 , pp. 339-357
    • Diefendorff, J.M.1    Croyle, M.H.2    Gosserand, R.H.3
  • 10
    • 0033631637 scopus 로고    scopus 로고
    • Emotional regulation in the workplace: A new way to conceptualize emotional labor
    • Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95-110. http://doi.org/czp
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 95-110
    • Grandey, A.A.1
  • 11
    • 0037296863 scopus 로고    scopus 로고
    • When "the show must go on": Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • Grandey, A. A. (2003). When "the show must go on": Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery. The Academy of Management Journal, 46, 86-96. http://doi.org/cbz6gz
    • (2003) The Academy of Management Journal , vol.46 , pp. 86-96
    • Grandey, A.A.1
  • 13
    • 0024632747 scopus 로고
    • Conservation of resources: A new attempt at conceptualizing stress
    • Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513-524. http://doi.org/czr
    • (1989) American Psychologist , vol.44 , pp. 513-524
    • Hobfoll, S.E.1
  • 15
    • 84990324271 scopus 로고    scopus 로고
    • Exploring the dimensions of emotional labor
    • Kruml, S. M., & Geddes, D. (2000). Exploring the dimensions of emotional labor. Management Communication Quarterly, 14, 8-49. http://doi.org/czs
    • (2000) Management Communication Quarterly , vol.14 , pp. 8-49
    • Kruml, S.M.1    Geddes, D.2
  • 17
    • 0040155452 scopus 로고    scopus 로고
    • The dimensions, antecedents, and consequences of emotional labor
    • Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. The Academy of Management Review, 21, 986-1010. http://doi.org/ffjv5w
    • (1996) The Academy of Management Review , vol.21 , pp. 986-1010
    • Morris, J.A.1    Feldman, D.C.2
  • 19
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903. http://doi.org/czw
    • (2003) Journal of Applied Psychology , vol.88 , pp. 879-903
    • Podsakoff, P.M.1    McKenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 20
    • 84970235764 scopus 로고
    • Self-reports in organizational research: Problems and prospects
    • Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12, 531-544. http://doi.org/czv
    • (1986) Journal of Management , vol.12 , pp. 531-544
    • Podsakoff, P.M.1    Organ, D.W.2
  • 21
    • 51849085211 scopus 로고    scopus 로고
    • Customer (in)justice and emotional labor: The role of perspective taking, anger, and emotional regulation
    • Rupp, D. E., Silke McCance, A., Spencer, S., & Sonntag, K. (2008). Customer (in)justice and emotional labor: The role of perspective taking, anger, and emotional regulation. Journal of Management, 34, 903-924. http://doi.org/czx
    • (2008) Journal of Management , vol.34 , pp. 903-924
    • Rupp, D.E.1    Silke McCance, A.2    Spencer, S.3    Sonntag, K.4
  • 24
  • 25
    • 36749100041 scopus 로고    scopus 로고
    • Abusive supervision, upward maintenance communication, and subordinates' psychological distress
    • Tepper, B. J., Moss, S. E., Lockhart, D. E., & Carr, J. C. (2007). Abusive supervision, upward maintenance communication, and subordinates' psychological distress. The Academy of Management Journal, 50, 1169-1180.
    • (2007) The Academy of Management Journal , vol.50 , pp. 1169-1180
    • Tepper, B.J.1    Moss, S.E.2    Lockhart, D.E.3    Carr, J.C.4
  • 26
    • 0242490272 scopus 로고    scopus 로고
    • The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration
    • Thoresen, C. J., Kaplan, S. A., Barsky, A., Warren, C. R., & deChermont, K. (2003). The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration. Psychological Bulletin, 129, 914-945. http://doi.org/czz
    • (2003) Psychological Bulletin , vol.129 , pp. 914-945
    • Thoresen, C.J.1    Kaplan, S.A.2    Barsky, A.3    Warren, C.R.4    deChermont, K.5
  • 27
    • 0024023344 scopus 로고
    • Development and validation of brief measures of positive and negative affect: The PANAS scales
    • Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070. http://doi.org/ck3
    • (1988) Journal of Personality and Social Psychology , vol.54 , pp. 1063-1070
    • Watson, D.1    Clark, L.A.2    Tellegen, A.3
  • 28
    • 21144465386 scopus 로고
    • Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles
    • Wharton, A. S., & Erickson, R. J. (1993). Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles. The Academy of Management Review, 18, 457-486. http://doi.org/d6d4tx
    • (1993) The Academy of Management Review , vol.18 , pp. 457-486
    • Wharton, A.S.1    Erickson, R.J.2
  • 29
    • 0000712087 scopus 로고
    • Lack of method variance in self-reported affect and perceptions of work: Reality or artifact?
    • Williams, L., Cote, J., & Buckley, M. (1989). Lack of method variance in self-reported affect and perceptions of work: Reality or artifact? Journal of Applied Psychology, 74, 462-468. http://doi. org/cz2
    • (1989) Journal of Applied Psychology , vol.74 , pp. 462-468
    • Williams, L.1    Cote, J.2    Buckley, M.3
  • 30
    • 0036267582 scopus 로고    scopus 로고
    • The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study
    • Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13, 243-274. http:// doi.org/cz3
    • (2002) The Leadership Quarterly , vol.13 , pp. 243-274
    • Wong, C.S.1    Law, K.S.2
  • 31
    • 62349119355 scopus 로고    scopus 로고
    • Abusive supervision and emotional exhaustion: The mediating effects of subordinate justice perception and emotional labor [In Chinese]
    • Wu, T. Y. (2008). Abusive supervision and emotional exhaustion: The mediating effects of subordinate justice perception and emotional labor [In Chinese]. Chinese Journal of Psychology, 50, 201-221.
    • (2008) Chinese Journal of Psychology , vol.50 , pp. 201-221
    • Wu, T.Y.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.