What uncertainty? Further insight into why consumers might be distrustful of product service systems

Journal of Manufacturing Technology Management

Volumn 23, Issue 6, 2012, Pages 780-793

  Catulli, Maurizio ^a  

^a UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

Author keywords

Assurance; Consumer acceptance; Consumer behaviour; Marketing of PSS; Product service system; Reliability; Responsiveness; SERVQUAL

Indexed keywords

ASSURANCE; CONSUMER ACCEPTANCE; PRODUCT-SERVICE SYSTEMS; RESPONSIVENESS; SERVQUAL;

CONSUMER BEHAVIOR; RELIABILITY; SEATS;

CUSTOMER SATISFACTION;

EID: 84863843228     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410381211253335     Document Type: Article

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