Evaluation of customer satisfaction for PSS design

Journal of Manufacturing Technology Management

Volumn 20, Issue 5, 2009, Pages 654-673

  Kimita, Koji ^a   Shimomura, Yoshiki ^a   Arai, Tamio ^b  

^a TOKYO METROPOLITAN UNIVERSITY   (Japan)

^b UNIVERSITY OF TOKYO   (Japan)

Author keywords

Customer satisfaction; Design for quality; Services

Indexed keywords

DESIGN METHODOLOGY; DESIGN SOLUTIONS; DESIGN/METHODOLOGY/APPROACH; ESTIMATION METHODS; ESTIMATION PROCEDURES; ITERATIVE IMPROVEMENTS; MANUFACTURING PRODUCTS; MARKET ANALYSIS; NON-LINEAR; PRODUCT-SERVICE SYSTEMS; PRODUCTS AND SERVICES; SERVICES; VALUE FUNCTIONS;

DESIGN; ESTIMATION; MAXIMUM LIKELIHOOD ESTIMATION; MULTI AGENT SYSTEMS; SALES;

CUSTOMER SATISFACTION;

EID: 67651153240     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410380910961046     Document Type: Article

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