Service quality orientation: An approach to diffusing mindfulness in SMEs

International Journal of Quality and Reliability Management

Volumn 29, Issue 6, 2012, Pages 681-698

  Owusu Frimpong, Nana ^a   Nwankwo, Sonny ^b  

^a LONDON METROPOLITAN UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF EAST LONDON   (United Kingdom)

Author keywords

Customer services quality; Ghana; Mindfulness; Quality management; Service quality; Service mindful orientation; Small to medium sized enterprises

Indexed keywords

EID: 84863494847     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711211245665     Document Type: Article

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