SCOPUS 정보 검색 플랫폼

Volumn 38, Issue 3, 2012, Pages 501-504

Effects of apologies and crisis responsibility on corporate and spokesperson reputation

Author keywords

Corporate communication; Crisis response strategy; Reputation; Spokesperson; Trust

Indexed keywords

EID: 84862501210 PISSN: 03638111 EISSN: None Source Type: Journal
DOI: 10.1016/j.pubrev.2012.02.002 Document Type: Article

Times cited : (38)

References (10)

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2
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- Image repair discourse and crisis communication
- Benoit W.L. Image repair discourse and crisis communication. Public Relations Review 1997, 23:177-186.
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3
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- Benoit, W.L.¹

4
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- The image repair strategies of Terrell Owens
- Brazeal L.M. The image repair strategies of Terrell Owens. Public Relations Review 2008, 34.
- (2008) Public Relations Review , vol.34
- Brazeal, L.M.¹

5
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- Information and compassion in crisis responses: A test of their effects
- Coombs W.T. Information and compassion in crisis responses: A test of their effects. Journal of Public Relations Research 1999, 11:125-143.
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- Coombs, W.T.¹

6
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- Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory
- Coombs W.T., Holladay S.J. Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory. Management Communication Quarterly 2002, 16:165-186.
- (2002) Management Communication Quarterly , vol.16 , pp. 165-186
- Coombs, W.T.¹ Holladay, S.J.²

7
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- Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication
- Coombs W.T., Holladay S.J. Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication. Public Relations Review 2008, 34:252-257.
- (2008) Public Relations Review , vol.34 , pp. 252-257
- Coombs, W.T.¹ Holladay, S.J.²

8
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- Restoring a reputation: The Duke University lacrosse scandal
- Fortunato J.A. Restoring a reputation: The Duke University lacrosse scandal. Public Relations Review 2008, 34:116-123.
- (2008) Public Relations Review , vol.34 , pp. 116-123
- Fortunato, J.A.¹

9
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- Are crisis communicators practicing what we preach?: An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009
- Kim S., Avery E.J., Lariscy R.W. Are crisis communicators practicing what we preach?: An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009. Public Relations Review 2009, 35:446-448.
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- Kim, S.¹ Avery, E.J.² Lariscy, R.W.³

10
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- 'My attitude made me do it': Considering the agency of attitudes
- Van Vuuren M., Cooren F. 'My attitude made me do it': Considering the agency of attitudes. Human Studies 2010, 33:85-101.
- (2010) Human Studies , vol.33 , pp. 85-101
- Van Vuuren, M.¹ Cooren, F.²

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.