메뉴 건너뛰기




Volumn 15, Issue 3, 2012, Pages 309-327

Satisfaction/dissatisfaction and choice tactic refinement for potatoes

Author keywords

Canada; Choice tactics; Consumer behaviour; Customer satisfaction; Evaluation; Fresh potato; Satisfaction; Value orientation

Indexed keywords


EID: 84862143025     PISSN: 13522752     EISSN: None     Source Type: Journal    
DOI: 10.1108/13522751211232003     Document Type: Article
Times cited : (7)

References (38)
  • 1
    • 79951814606 scopus 로고    scopus 로고
    • available at (accessed 20 October 2008), Agriculture and Agri-Food Canada
    • Agriculture and Agri-Food Canada (2007), Canadian Potato Situation and Trends 2006-2007, available at: www4.agr.gc.ca/resources/prod/doc/misb/hort/sit/pdf/po_06_07_e.pdf (accessed 20 October 2008).
    • (2007) Canadian Potato Situation and Trends 2006-2007
  • 2
    • 84862137711 scopus 로고    scopus 로고
    • Delight the customer: A model for assessing repeat purchase behavior
    • Alexander, M.W. (2010), "Delight the customer: a model for assessing repeat purchase behavior" in Proceedings of the Academy of Marketing Studies, Vol. 15, No. 2, pp. 5-11.
    • (2010) Proceedings of the Academy of Marketing Studies , vol.15 , Issue.2 , pp. 5-11
    • Alexander, M.W.1
  • 3
    • 20444405530 scopus 로고
    • The antecedents and consequences of customer satisfaction for firms
    • Spring
    • Anderson, E.W. and Sullivan, M.W. (1993), "The antecedents and consequences of customer satisfaction for firms" in Marketing Science, Vol. 12, Spring, pp. 125-43.
    • (1993) Marketing Science , vol.12 , pp. 125-143
    • Anderson, E.W.1    Sullivan, M.W.2
  • 4
    • 33645838806 scopus 로고
    • Psychosocial determinants of fruit and vegetable consumption among adults: Results of focus group interviews
    • Brug, J., Debie, S., van Assema, P. and Weijts, W. (1995), "Psychosocial determinants of fruit and vegetable consumption among adults: results of focus group interviews" in Food Quality and Preference, Vol. 6, pp. 99-107.
    • (1995) Food Quality and Preference , vol.6 , pp. 99-107
    • Brug, J.1    Debie, S.2    van Assema, P.3    Weijts, W.4
  • 5
    • 33846333192 scopus 로고    scopus 로고
    • Cognitive-affective model of consumer satisfaction: An exploratory study within the framework of a sporting event
    • Caro, L.M. and Garcia, J.A.M. (2007), "Cognitive-affective model of consumer satisfaction: an exploratory study within the framework of a sporting event" in Journal of Business Research, Vol. 60, pp. 108-14.
    • (2007) Journal of Business Research , vol.60 , pp. 108-114
    • Caro, L.M.1    Garcia, J.A.M.2
  • 6
    • 84862115122 scopus 로고    scopus 로고
    • An analysis of factors that influence the purchasing decision for fresh potatoes: A study of consumers in a New England market
    • Winter
    • Cheng, H., Peavey, S. and Kezis, A. (2000), "An analysis of factors that influence the purchasing decision for fresh potatoes: a study of consumers in a New England market" in Journal of Marketing Theory and Practice, Vol. 8, Winter, pp. 46-54.
    • (2000) Journal of Marketing Theory and Practice , vol.8 , pp. 46-54
    • Cheng, H.1    Peavey, S.2    Kezis, A.3
  • 7
    • 0035118789 scopus 로고    scopus 로고
    • Regional differences in consumer potato-purchasing decision in the eastern United States
    • Cheng, H., Peavey, S. and Kezis, A. (2001), "Regional differences in consumer potato-purchasing decision in the eastern United States" in American Journal of Potato Research, Vol. 78, Nos 01/05, pp. 1-7.
    • (2001) American Journal of Potato Research , vol.78 , Issue.1-5 , pp. 1-7
    • Cheng, H.1    Peavey, S.2    Kezis, A.3
  • 8
    • 44149103889 scopus 로고    scopus 로고
    • Delight by design: The role of hedonic versus utilitarian benefits
    • May
    • Chitturi, R., Raghunathan, R. and Mahajan, V. (2008), "Delight by design: the role of hedonic versus utilitarian benefits" in Journal of Marketing, Vol. 72, May, pp. 48-63.
    • (2008) Journal of Marketing , vol.72 , pp. 48-63
    • Chitturi, R.1    Raghunathan, R.2    Mahajan, V.3
  • 9
    • 75749144063 scopus 로고
    • The great British potato: A study of consumer demand, attitudes, and perceptions
    • Fearne, A. (1992), "The great British potato: a study of consumer demand, attitudes, and perceptions" in British Food Journal, Vol. 94, No. 6, pp. 22-9.
    • (1992) British Food Journal , vol.94 , Issue.6 , pp. 22-29
    • Fearne, A.1
  • 11
    • 77953957805 scopus 로고    scopus 로고
    • Cue-based decision making: A new framework for understanding the uninvolved food consumer
    • Hamlin, R.P. (2010), "Cue-based decision making: a new framework for understanding the uninvolved food consumer" in Appetite, Vol. 55, pp. 89-98.
    • (2010) Appetite , vol.55 , pp. 89-98
    • Hamlin, R.P.1
  • 13
    • 33746368024 scopus 로고    scopus 로고
    • The role of cognition and affect in the formation of customer satisfaction: A dynamic perspective
    • July
    • Homberg, C., Koschoate, N. and Hoyer, W.D. (2006), "The role of cognition and affect in the formation of customer satisfaction: a dynamic perspective" in Journal of Marketing, Vol. 70, July, pp. 21-31.
    • (2006) Journal of Marketing , vol.70 , pp. 21-31
    • Homberg, C.1    Koschoate, N.2    Hoyer, W.D.3
  • 14
    • 0001268786 scopus 로고
    • An examination of consumer decision making for a common repeat purchase product
    • December
    • Hoyer, W.D. (1984), "An examination of consumer decision making for a common repeat purchase product" in Journal of Consumer Research, Vol. 11, December, pp. 822-9.
    • (1984) Journal of Consumer Research , vol.11 , pp. 822-829
    • Hoyer, W.D.1
  • 15
    • 0000188629 scopus 로고
    • Effects of brand awareness on choice for a common, repeat-purchase product
    • September
    • Hoyer, W.D. and Brown, S.P. (1990), "Effects of brand awareness on choice for a common, repeat-purchase product" in Journal of Consumer Research, Vol. 17, September, pp. 141-8.
    • (1990) Journal of Consumer Research , vol.17 , pp. 141-148
    • Hoyer, W.D.1    Brown, S.P.2
  • 16
    • 50849094218 scopus 로고    scopus 로고
    • Factors influencing consumer preference of fresh potato varieties in Maine
    • Jemison, J.M., Sexton, P. and Camire, M.E. (2008), "Factors influencing consumer preference of fresh potato varieties in Maine" in American Journal of Potato Research, Vol. 85, pp. 140-9.
    • (2008) American Journal of Potato Research , vol.85 , pp. 140-149
    • Jemison, J.M.1    Sexton, P.2    Camire, M.E.3
  • 17
    • 38249002772 scopus 로고
    • Price knowledge and search behavior for habitual, low involvement food purchase
    • Kujala, J.T. and Johnson, M.D. (1993), "Price knowledge and search behavior for habitual, low involvement food purchase" in Journal of Economic Psychology, Vol. 14, pp. 249-65.
    • (1993) Journal of Economic Psychology , vol.14 , pp. 249-265
    • Kujala, J.T.1    Johnson, M.D.2
  • 18
    • 34547304558 scopus 로고
    • Consumer decision making for common, repeat-purchase products: A dual replication
    • Leong, S.M. (1993), "Consumer decision making for common, repeat-purchase products: a dual replication" in Journal of Consumer Psychology, Vol. 2, No. 2, pp. 193-208.
    • (1993) Journal of Consumer Psychology , vol.2 , Issue.2 , pp. 193-208
    • Leong, S.M.1
  • 19
    • 0346047291 scopus 로고    scopus 로고
    • Brand awareness effects on consumer decision making for a common, repeat purchase product: A replication
    • Macdonald, E.K. and Sharp, B.M. (2000), "Brand awareness effects on consumer decision making for a common, repeat purchase product: a replication" in Journal of Business Research, Vol. 48, pp. 5-15.
    • (2000) Journal of Business Research , vol.48 , pp. 5-15
    • Macdonald, E.K.1    Sharp, B.M.2
  • 20
    • 84986145963 scopus 로고    scopus 로고
    • What motivates consumers to buy organic food in the UK?
    • Makatouni, A. (2002), "What motivates consumers to buy organic food in the UK?" in British Food Journal, Vol. 104, Nos 3-5, pp. 345-52.
    • (2002) British Food Journal , vol.104 , Issue.3-5 , pp. 345-352
    • Makatouni, A.1
  • 21
    • 0032220903 scopus 로고    scopus 로고
    • An examination of consumers' use of heuristic cues in making satisfaction judgments
    • Mattila, A. (1998), "An examination of consumers' use of heuristic cues in making satisfaction judgments" in Psychology & Marketing, Vol. 15, No. 5, pp. 477-501.
    • (1998) Psychology & Marketing , vol.15 , Issue.5 , pp. 477-501
    • Mattila, A.1
  • 22
    • 0033425431 scopus 로고    scopus 로고
    • Attribute-level performance, satisfaction, and behavioral intentions over time: A consumption-system approach
    • Mittal, V., Kumar, P. and Tsiros, M. (1999), "Attribute-level performance, satisfaction, and behavioral intentions over time: a consumption-system approach" in Journal of Marketing, Vol. 63, No. 2, pp. 88-101.
    • (1999) Journal of Marketing , vol.63 , Issue.2 , pp. 88-101
    • Mittal, V.1    Kumar, P.2    Tsiros, M.3
  • 23
    • 34248512106 scopus 로고    scopus 로고
    • Hedonic responses as predictors of food choice: Flexibility and self-prediction
    • Mustonen, S., Hissa, I., Huotilainen, A., Miettinen, S.M. and Tourila, H. (2007), "Hedonic responses as predictors of food choice: flexibility and self-prediction" in Appetite, Vol. 49, pp. 159-68.
    • (2007) Appetite , vol.49 , pp. 159-168
    • Mustonen, S.1    Hissa, I.2    Huotilainen, A.3    Miettinen, S.M.4    Tourila, H.5
  • 24
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Novomber
    • Oliver, R.L. (1980), "A cognitive model of the antecedents and consequences of satisfaction decisions" in Journal of Marketing Research, Vol. 17, Novomber, pp. 460-9.
    • (1980) Journal of Marketing Research , vol.17 , pp. 460-469
    • Oliver, R.L.1
  • 25
    • 0033439536 scopus 로고    scopus 로고
    • Whence consumer loyalty?
    • Oliver, R.L. (1999), "Whence consumer loyalty?" in Journal of Marketing, Vol. 63, pp. 33-44.
    • (1999) Journal of Marketing , vol.63 , pp. 33-44
    • Oliver, R.L.1
  • 26
    • 0031227465 scopus 로고    scopus 로고
    • Customer delight: Foundations, findings, and managerial insight
    • Oliver, R.L., Rust, R.T. and Varki, S. (1997), "Customer delight: foundations, findings, and managerial insight" in Journal of Retailing, Vol. 73, No. 3, pp. 311-36.
    • (1997) Journal of Retailing , vol.73 , Issue.3 , pp. 311-336
    • Oliver, R.L.1    Rust, R.T.2    Varki, S.3
  • 27
    • 34247193676 scopus 로고    scopus 로고
    • Repurchase loyalty: The role of involvement and satisfaction
    • Olsen, S.O. (2007), "Repurchase loyalty: the role of involvement and satisfaction" in Psychology & Marketing, Vol. 24, No. 4, pp. 315-41.
    • (2007) Psychology & Marketing , vol.24 , Issue.4 , pp. 315-341
    • Olsen, S.O.1
  • 28
    • 0346875737 scopus 로고    scopus 로고
    • A study of the potato purchasing decision among consumers in a New England market
    • Peavey, S., Cheng, H. and Kezis, A. (1998), "A study of the potato purchasing decision among consumers in a New England market" in Journal of Food Products Marketing, Vol. 5, No. 2, pp. 37-51.
    • (1998) Journal of Food Products Marketing , vol.5 , Issue.2 , pp. 37-51
    • Peavey, S.1    Cheng, H.2    Kezis, A.3
  • 29
    • 0034620170 scopus 로고    scopus 로고
    • Qualitative research in health care: Analysing qualitative data
    • Pope, C., Ziebland, S. and Mays, N. (2000), "Qualitative research in health care: analysing qualitative data" in Strategic Management Journal, Vol. 320, pp. 114-16.
    • (2000) Strategic Management Journal , vol.320 , pp. 114-116
    • Pope, C.1    Ziebland, S.2    Mays, N.3
  • 30
    • 0001457476 scopus 로고
    • Qualitative data analysis for applied policy research
    • Bryman, A., Burgess, R. (Eds.), Routledge, London
    • Ritchie, J. and Spencer, L. (1994), "Qualitative data analysis for applied policy research" in Bryman, A. and Burgess, R. (Eds.), Analysing Qualitative Data, Routledge, London, pp. 173-94.
    • (1994) Analysing Qualitative Data , pp. 173-194
    • Ritchie, J.1    Spencer, L.2
  • 31
    • 84986166203 scopus 로고    scopus 로고
    • Attitude and satisfaction in a traditional food product
    • Sanzo, M.J., Rio, A.B., Iglesias, V. and Vazquez, R. (2003), "Attitude and satisfaction in a traditional food product" in British Food Journal, Vol. 105, No. 11, pp. 771-90.
    • (2003) British Food Journal , vol.105 , Issue.11 , pp. 771-790
    • Sanzo, M.J.1    Rio, A.B.2    Iglesias, V.3    Vazquez, R.4
  • 32
    • 78049425447 scopus 로고    scopus 로고
    • Hedonic asymmetry in emotional responses to consumer products
    • Schifferstein, H.J. and Desmet, P.M.A. (2010), "Hedonic asymmetry in emotional responses to consumer products" in Food Quality and Preference, Vol. 21, pp. 1100-4.
    • (2010) Food Quality and Preference , vol.21 , pp. 1100-1104
    • Schifferstein, H.J.1    Desmet, P.M.A.2
  • 33
    • 84862118114 scopus 로고
    • A focus group study of factors influencing consumers' potato purchasing decisions
    • Smith, D.A. and Peavey, S.R. (1990), "A focus group study of factors influencing consumers' potato purchasing decisions" in Journal of Food Distribution Research, Vol. 21, No. 2, pp. 83-90.
    • (1990) Journal of Food Distribution Research , vol.21 , Issue.2 , pp. 83-90
    • Smith, D.A.1    Peavey, S.R.2
  • 34
    • 77951506341 scopus 로고
    • A comparison of consumer satisfaction with the Sunrise CS7634-4 and Norwis round white potato varieties
    • Smith, D.A., Peavey, S.R., Reeves, A.F. and Kezis, A.S. (1992), "A comparison of consumer satisfaction with the Sunrise CS7634-4 and Norwis round white potato varieties" in American Potato Journal, Vol. 69, pp. 13-19.
    • (1992) American Potato Journal , vol.69 , pp. 13-19
    • Smith, D.A.1    Peavey, S.R.2    Reeves, A.F.3    Kezis, A.S.4
  • 35
    • 77950239788 scopus 로고    scopus 로고
    • available at (accessed 29 August 2009), Canada Statistics
    • Statistics Canada (2006), 2006 Community Profiles, available at: www12.statcan.ca/census-recensement/2006/dp-pd/prof/92-591/index.cfm?Lang=E (accessed 29 August 2009).
    • (2006) 2006 Community Profiles
  • 36
    • 84973050697 scopus 로고
    • The effect of customer dissatisfaction on store repurchase intentions: A little goes a long way
    • Swinyard, W.R. and Whitlark, D.B. (1994), "The effect of customer dissatisfaction on store repurchase intentions: a little goes a long way" in International Review of Retail, Distribution & Consumer Research, Vol. 4, No. 3, pp. 329-44.
    • (1994) International Review of Retail, Distribution & Consumer Research , vol.4 , Issue.3 , pp. 329-344
    • Swinyard, W.R.1    Whitlark, D.B.2
  • 37
    • 0002815002 scopus 로고
    • The dimensionality of consumption emotion patterns and consumer satisfaction
    • June
    • Westbrook, R.A. and Oliver, R.L. (1991), "The dimensionality of consumption emotion patterns and consumer satisfaction" in Journal of Consumer Research, Vol. 18, June, pp. 84-91.
    • (1991) Journal of Consumer Research , vol.18 , pp. 84-91
    • Westbrook, R.A.1    Oliver, R.L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.