Buyer perceptions on the buyer-supplier collaborative relationship and performance: A service example

International Journal of Services and Operations Management

Volumn 12, Issue 2, 2012, Pages 165-187

  Yazici, Hulya Julie ^a  

^a FLORIDA GULF COAST UNIVERSITY   (United States)

Author keywords

Buyer supplier relationship; Knowledge transfer; Performance; Supplier collaboration; Supply chain integration

Indexed keywords

EID: 84861872044     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2012.047104     Document Type: Article

References (90)

1. Baker, W.E. and Faulkner, R.R. (1991) 'Strategies for managing suppliers of professional services', California Management Review, Vol. 33, No. 4, pp. 33-45.
2. Baltacioglu, T., Ada, E., Kaplan, M.D., Yurt, O. and Kaplan, Y.C. (2007) 'A new framework for service supply chains', The Service Industries Journal, Vol. 27, No. 2, pp. 105-124. (Pubitemid 46394633)
3. Barratt, M. and Barratt, R. (2011) 'Exploring internal and external supply chain linkages: evidence from the field', Journal of Operations Management, Vol. 29, No. 5, pp. 514-528.
4. Barratt, M.A. and Oke, A. (2007) 'Antecedents of supply chain visibility in retail supply chains: a resource-based theory perspective', Journal of Operations Management, Vol. 25, No. 6, pp. 1217-1233. (Pubitemid 47429814)
5. Barua, A., Konana, P., Whinston, A.B. and Yin, F. (2004) 'An empirical investigation of net-enabled business value', MIS Quarterly, Vol. 28, No. 4, pp. 585-620.
6. Brusoni, S., Prencipe, A. and Pavitt, K. (2001) 'Knowledge specialization, organizational coupling, and the boundaries of the firm: why do firms know more than they make?', Administrative Science Quarterly, Vol. 4, pp. 597-621. (Pubitemid 33385929)
7. Cao, M. and Zhang, Q. (2011) 'Supply chain collaboration: impact on collaborative advantage and firm performance', Journal of Operations Management, Vol. 29, No. 3, pp. 163-180.
8. Chang, C.J. and King, W.R. (2005) 'Measuring the performance of information systems: a functional scorecard', Journal of Management Information Systems, Vol. 22, No. 1, pp. 85-115. (Pubitemid 41136751)
9. Chen, I.J. and Paulraj, A. (2004) 'Towards a theory of supply chain management: the constructs and measurements', Journal of Operations Management, Vol. 22, No. 2, pp. 119-150.
10. Chin, W. and Newsted, P.R. (1999) 'Structural equation modeling analysis with small samples using partial least squares', in R. Hoyle (Ed.): Strategies for Small Sample Research, Sage Publications, pp. 307-341.
11. Chong, A.Y-L., Ooi, K. and Sohal, A. (2009) 'The relationships between supply chain factors and adoption of e-collaboration tools: an empirical examination', International Journal of Production Economics, Vol. 122, No. 1, pp. 150-160.
12. Contreras, H.H. (2011) 'Trucking on down to savings', IE Industrial Engineer, Vol. 43, No. 6, pp. 37-41.
13. Croom, S. (2001) 'Restructuring supply chains through information channel innovation', International Journal of Operations & Production Management, Vol. 21, No. 4, pp. 504-515.
14. Daugherty, P.J., Richey, R.G., Roath, A.S., Min, S., Chen, H., Arndt, A.D. and Genchev, S.E. (2006) 'Is collaboration paying off for firms?', Business Horizons, Vol. 49, No. 1, pp. 61-70. (Pubitemid 43040373)
15. De Leeuw, S. and Fransoo, J. (2009) 'Drivers of close supply chain collaboration: one size fits all?', International Journal of Operations and Production Management, Vol. 29, No. 7, pp. 720-739.
16. Devaraj, S., Krajewski, L. and Wei, J.C. (2007) 'Impact of e-business technologies on operational performance: the role of production information in the supply chain', Journal of Operations Management, Vol. 25, No. 6, pp. 1199-1216. (Pubitemid 47429813)
17. Dobrzykowski, D.D., Tran, O.T. and Hong, P. (2011) 'Insights into integration for supply chain redesign in service and product-focused firms', International Journal of Services and Operations Management, Vol. 8, No. 3, pp. 260-282.
18. Dunn, S.C. and Young, R.R. (2004) 'Supplier assistance within supplier development initiatives', Journal of Supply Chain Management, Vol. 40, No. 3, pp. 19-29.
19. Dyer, J.H. and Hatch, N.W. (2004) 'Using supplier networks to learn faster', Sloan Management Review, Vol. 45, No. 3, pp. 57-63.
20. Dyer, J.H. and Singh, H. (1998) 'The relational view: cooperative strategy and sources of interorganizational competitive advantage', Academy of Management Review, Vol. 23, No. 4, pp. 660-679.
21. Ellram, L.M. and Krause, D.R. (1994) 'Supplier partnerships in manufacturing versus non-manufacturing firms', The International Journal of Logistics Management, Vol. 5, No. 1, pp. 43-53.
22. Ellram, L.M., Tate, W.L. and Billington, C. (2004) 'Understanding and managing the services supply chain', The Journal of Supply Chain Management, Vol. 40, No. 4, pp. 17-32.
23. Ellram, L.M., Tate, W.L. and Billington, C. (2007) 'Services supply management: the next frontier for improved organizational performance', California Management Review, Vol. 49, No. 4, pp. 44-66.
24. Field, J.M. and Meile, L.C. (2008) 'Supplier relations and supply chain performance in financial services processes', International Journal of Operations & Production Management, Vol. 28, No. 2, pp. 185-206.
25. Flynn, B.B., Huo, B. and Zhao, X. (2010) 'The impact of supply chain integration on performance: a contingency and configuration approach', Journal of Operations Management, Vol. 28, No. 1, pp. 58-71.
26. Flynn, B.B., Schroeder, R.G. and Sakakibara, R.G. (1994) 'A framework for quality management research and an associated measurement instrument', Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.
27. Flynn, B.B., Schroeder, R.G. and Sakakibara, R.G. (1995) 'The impact of quality management practices on performance and competitive advantage', Decision Sciences, Vol. 26, No. 5, pp. 659-691.
28. Fornell, C. and Larcker, D.F. (1981) 'Evaluating structural equation models with unobservable variables and measurement error', Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50.
29. Fynes, B., deBúrca, S. and Marshall, D. (2004) 'Environmental uncertainty, supply chain relationship quality and performance', Journal of Purchasing & Supply Management, Vol. 10, Nos. 4-5, pp. 179-190. (Pubitemid 40350320)
30. Fynes, B., Voss, C. and deBúrca, S. (2005) 'The impact of supply chain relationship dynamics on manufacturing performance', International Journal of Operation & Production Management, Vol. 25, No. 1, pp. 6-19. (Pubitemid 40251290)
31. Goffin, K., Lemke, F. and Szwejczewski, M. (2006) 'An exploratory study of close supplier manufacturer relationships', Journal of Operations Management, Vol. 24, No. 2, pp. 189-209. (Pubitemid 41808262)
32. Gooley, T.B. (2000) 'Growth spurt', Logistics Management and Distribution Report, Vol. 39, No. 11, pp. 77-84.
33. He, Q., Gallear, D. and Ghobadian, A. (2011) 'Knowledge transfer: the facilitating attributes in supply-chain partnerships', Information Systems Management, Vol. 28, No. 1, pp. 57-70.
34. Jap, S.D. (2001) 'Perspectives on joint competitive advantages in buyer-supplier relationships', International Journal of Research in Marketing, Vol. 18, Nos. 1-2, pp. 19-35. (Pubitemid 33376934)
35. Jones, C., Hesterly, W.S. and Borgatti, S.T. (1997) 'A general theory of network governance: exchange conditions and social mechanisms', Academy of Management Review, Vol. 22, No. 4, pp. 911-945.
36. Kale, P., Singh, H. and Perlmutter, H. (2000) 'Learning and protection of proprietary assets in strategic alliances: building relational capital', Strategic Management Journal, Vol. 21, No. 3, pp. 217-237.
37. Kalwani, M.U. and Narayandas, N. (1995) 'Long-term manufacturer-supplier relationships: do they pay?', Journal of Marketing, Vol. 59, No. 1, pp. 1-15.
38. Keller, S.B. (2002) 'Internal relationship marketing: a key to enhanced supply chain relations', International Journal of Physical Distribution & Logistics Management, Vol. 32, No. 8, pp. 649-668.
39. Kim, J., Youn, S. and Roh, J. (2011) 'Green supply chain management orientation and firm performance: evidence from South Korea', International Journal of Services and Operations Management, Vol. 8, No. 3, pp. 283-304.
40. Kim, S. and Smari, W.W. (2005) 'On a collaborative commerce framework and architecture for next generation commerce', Proceedings of the 2005 International Symposium on Collaborative Technologies and Systems, pp. 282-289, available at http://ieeexplore.ieee.org/ xpl/RecentCon.jsp?punumber=10408S (accessed on 02 September 2007). (Pubitemid 44910592)
41. Kinni, T.B. (1997) America's Best: Industry Week's Guide to World Class Manufacturing Plants, Wiley, New York.
42. Klein, R., Rai, A. and Straub, D. (2007) 'Competitive and cooperative domains in supply chain logistics relationships', Decision Sciences, Vol. 38, No. 4, pp. 611-647
43. Knemeyer, A.M., Corsi, T.M. and Murphy, P.R. (2003) 'Logistics outsourcing relationships: customer perspectives', Journal of Business Logistics, Vol. 24, No. 1, pp. 77-109.
44. Kogut, B. (1988) 'Joint ventures: theoretical and empirical perspectives', Strategic Management Journal, Vol. 9, No. 4, pp. 319-332.
45. Koh, J. and Venkatraman, N. (1991) 'Joint venture formations and stock market reactions: an assessment in the information technology sector', Academy of Management Journal, Vol. 34, No. 4, pp. 869-892.
46. Kotabe, M., Martin, X. and Domoto, H. (2003) 'Gaining from vertical partnerships: knowledge transfer, relationship duration, and supplier performance improvement in the U.S. and Japanese automotive industries', Strategic Management Journal, Vol. 24, No. 4, pp. 293-316.
47. Koufteros, X., Vonderembse, M. and Jayaram, J. (2005) 'Internal and external integration for product development: the contingency effects of uncertainty, equivocality, and platform strategy', Decision Sciences, Vol. 36, No. 1, pp. 97-133. (Pubitemid 41602170)
48. Kumar, D., Singh, O.M. and Singh, J. (2011) 'Integrated supply chain: a survey of Indian textile organisations', International Journal of Services and Operations Management, Vol. 9, No. 4, pp. 411-428.
49. Lages, C., Lages, C.R. and Lages, L.F. (2005) 'The REQUAL scale: a measure of relationship quality in export market ventures', Journal of Business Research, Vol. 58, No. 8, pp. 1040-1048. (Pubitemid 40131355)
50. Lemke, F., Goffin, K. and Szwejczewski, M. (2003), 'Investigating the meaning of supplier-manufacturer partnerships: an exploratory study', International Journal of Physical Distribution & Logistics Management, Vol. 33, Nos. 1/2, pp. 12-35.
51. Li, S., Ragu-Nathan, B., Ragu-Nathan, T.S. and Rao, S.S. (2006) 'The impact of supply chain management practices on competitive advantage and organizational performance', Omega, Vol. 34, No. 2, pp. 107-124. (Pubitemid 41600568)
52. Madhok, A. (2002) 'Reassessing the fundamentals and beyond: Ronald Coase, the transaction cost and resource-based theories of the firm and the institutional structure of production', Strategic Management Journal, Vol. 23, No. 6, pp. 535-550. (Pubitemid 34474396)
53. Mentzer, J.T., Foggin, J.H. and Golicic, S.L. (2000) 'Collaboration: the enablers, impediments, and benefits', Supply Chain Management Review, Vol. 5, No. 6, pp. 52-58.
54. Mentzer, J.T., Min, S. and Bobbitt, L.M. (2004) 'Toward a unified theory of logistics, 'International Journal of Physical Distribution and Logistics Management, Vol. 34, No. 8, pp. 606-627.
55. Min, S., Roath, A.S., Daugherty, P.J., Genchev, S.E., Chen, H., Arndt, A.D. and Richey, G.R. (2005) 'Supply chain collaboration: what is happening?', International Journal of Logistics Management, Vol. 16, No. 2, pp. 237-256. (Pubitemid 41683006)
56. Molina, L.M., Montes, J.L. and Ruiz-Moreno, A. (2007) 'Relationship between quality management practices and knowledge transfer', Journal of Operations Management, Vol. 25, No. 3, pp. 682-701. (Pubitemid 46436235)
57. Narasimhan, R. and Kim, S.W. (2002) 'Effect of supply chain integration on the relationship between diversification and performance: evidence from Japanese and Korean firms', Journal of Operations Management, Vol. 20, No. 3, pp. 303-323. (Pubitemid 34704331)
58. Narus, J.A. and Anderson, J.C. (1996) 'Rethinking distribution: adaptive channels', Harvard Business Review, Vol. 74, No. 4, pp. 112-120.
59. Nyaga, G.N., Whipple, J.M. and Lynch, D.F. (2010) 'Examining supply chain relationships: do buyer and supplier perspectives on collaborative relationships differ?', Journal of Operations Management, Vol. 28, No. 2, pp. 101-114.
60. Park, N.K., Mezias, J.M. and Song, J. (2004) 'A resource-based view of strategic alliances and firm value in the electronic marketplace', Journal of Management, Vol. 30, No. 1, pp. 7-27. (Pubitemid 38148242)
61. Patterson, K.A., Grimm, C.M. and Corsi, T.M. (2004) 'Diffusion of supply chain technologies', Transportation Journal, Vol. 43, No. 3, pp. 5-23. (Pubitemid 39266998)
62. Paulraj, A. and Chen, I.J. (2007) 'Strategic buyer-supplier relationships, information technology and external logistics integration', Journal of Supply Chain Management, Vol. 43, No. 2, pp. 2-14.
63. Paulraj, A., Lado, A.A. and Chen, I.J. (2008) 'Inter-organizational communication as a relational competence: antecedents and performance outcomes in collaborative buyer-supplier relationships', Journal of Operations Management, Vol. 26, No. 1, pp. 45-64. (Pubitemid 350256861)
64. Pearson, M. (2010) 'Procurement risk management: what it takes to be a leader', Logistics Management.htm, available at http://www.logisticsmgmt.com/ article/procurement-risk-management-what-it-takes-to-be-a-leader/ (accessed on 14 October 2010).
65. Petersen, K., Handfield, R. and Ragatz, G. (2005) 'Supplier integration into new product development: coordinating product, process, and supply chain design', Journal of Operations Management, Vol. 23, Nos. 3-4, pp. 371-388. (Pubitemid 40357125)
66. Ritchie, W.J. and Eastwood, K. (2005) 'Finding the perfect partner: comparing Hofstede's dimensions with organizational culture for international joint venture compatibility', Journal of Global Business, Vol. 16, No. 32, pp. 67-75.
67. Rivkin, J.W. (2001) 'Reproducing knowledge: replication without imitation at moderate complexity', Academy of Management Journal, Vol. 12, No. 3, pp. 274-293.
68. Saad, M., Jones, M. and James, P. (2001) 'A review of the progress towards the adoption of supply chain management (SCM) relationships in construction', European Journal of Purchasing & Supply Management, Vol. 8, No. 3, pp. 173-183.
69. Sheu, C., Yen, H.R. and Chae, D. (2006) 'Determinants of supplier-retailer collaboration: evidence from an international study', International Journal of Operations and Production Management, Vol. 26, No. 1, pp. 24-49. (Pubitemid 43170429)
70. Simatupang, T.M. and Sridharan, R. (2002) 'The collaborative supply chain', International Journal of Logistics Management, Vol. 13, No. 1, pp. 15-30. (Pubitemid 36010671)
71. Simatupang, T.M. and Sridharan, R. (2005) 'An integrative framework for supply chain collaboration', International Journal of Logistics Management, Vol. 16, No. 2, pp. 257-274. (Pubitemid 41683004)
72. Stock, G.N., Greis, N.P. and Kasarda, J.D. (2000) 'Enterprise logistics and supply chain structure: the role of fit', Journal of Operations Management, Vol. 18, No. 5, pp. 531-547.
73. Su, Q., Song, Y., Li, D. and Dang, J. (2008) 'The impact of supply chain relationship on quality on cooperative strategy', Journal of Purchasing and Supply Chain Management, Vol. 14, No. 4, pp. 263-272.
74. Supply Chain Digest (2010) Strategies for Integrating Supply Chain Planning and Execution, http://www.scdigest.com/assets/on-target/10-01-06-2.php? cid=3108 (accessed on 6 January 2010).
75. Supply Chain Digest (2011) Results from Annual Gartner-SCDigest Supply Chain Study, http://www.scdigest.com/assets/FirstThoughts/11-06-23.php?cid=4666 (accessed on 23 June 2011).
76. Swink, M., Narasimhan, R. and Kim, S.W. (2005) 'Manufacturing practices and strategy integration: effects on cost efficiency, flexibility, and market-based performance', Decision Sciences Journal, Vol. 36, No. 3, pp. 427-457.
77. Talluri, S. and Narasimhan, R. (2005) 'A note on 'a methodology for supply base optimization', Technical Management Notes, IEEE Transactions on Engineering Management, Vol. 52, No. 1, pp. 130-139. (Pubitemid 40241905)
78. Tan, K.C., Lyman, S.B. and Wisner, J.D. (2002) 'Supply chain management: a strategic perspective', International Journal of Operations & Production Management, Vol. 22 No. 6, pp. 614-631.
79. Terpend, R., Tyler, B.B., Krause, D.R. and Handfield, R.B. (2008) 'Buyer-supplier relationships: derived value over two decades', Journal of Supply Chain Management, Vol. 44, No. 2, pp. 28-56.
80. Vangen, S. and Huxham, C. (2003) 'Enacting leadership for collaborative advantage: dilemmas of ideology and pragmatism in the activities of partnership managers', British Journal of Management, Vol. 14, Suppl. 1, pp. S61-S76. (Pubitemid 37528406)
81. Vereecke, A. and Muylle, S. (2006) 'Performance improvement through supply chain collaboration in Europe', International Journal of Operations & Production Management, Vol. 26, No. 11, pp. 1176-1198. (Pubitemid 44395632)
82. Vickery, S., Calantone, R. and Droge, C. (1999) 'Supply chain flexibility: an empirical study', The Journal of Supply Chain Management, Vol. 35, No. 3, pp. 16-24.
83. Vickery, S.K., Jayaram, J., Droge, C. and Calantone, R. (2003) 'The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships', Journal of Operations Management, Vol. 21, No. 5, pp. 523-539.
84. Vijayasarathy, L.R. (2010) 'Supply integration: an investigation of its multi-dimensionality and relational antecedents', International Journal of Production Economics, Vol. 124, No. 2, pp. 489-505.
85. Walter, A., Muller, T.A., Helfert, G. and Ritter, T. (2003) 'Functions of industrial-supplier relationships and their impact on relationship quality', Industrial Marketing Management, Vol. 32, No. 2, pp. 159-169.
86. Whipple, J. and Russell, D. (2007) 'Building supply chain collaboration: a typology of collaborative approaches', The International Journal of Logistics Management, Vol. 18, No. 2, pp. 174-196.
87. Xu, L. and Beamon, B.M. (2006) 'Supply chain coordination and cooperative mechanisms: an attribute-based approach', The Journal of Supply Chain Management, Vol. 42, No. 1, pp. 4-12. (Pubitemid 43732644)
88. Yamin, S., Gunasekaran, A. and Mavondo, F.T. (1999) 'Relationship between generic strategy, competitive advantage and firm performance: an empirical analysis', Technovation, Vol. 19, No. 8, pp. 507-518.
89. Yazici, H.J. (2011) 'Significance of organizational culture in perceived project and business performance', Engineering Management Journal, Vol. 23, No. 2, pp. 20-29.
90. Yeh, H. (2008) 'A knowledge value creation model for knowledge intensive procurement projects', Journal of Manufacturing Technology Management, Vol. 19, No. 7, pp. 871-892.