It is not all about performance gains - enterprise software and innovations

Economics of Innovation and New Technology

Volumn 21, Issue 3, 2012, Pages 223-245

  Engelstätter, Benjamin ^a  

^a CENTRE FOR EUROPEAN ECONOMIC RESEARCH ZEW   (Germany)

Author keywords

customer relationship management; enterprise resource planning; enterprise software; enterprise systems; innovation; process innovation; product innovation; supply chain management

Indexed keywords

EID: 84860286152     PISSN: 10438599     EISSN: 14768364     Source Type: Journal    
DOI: 10.1080/10438599.2011.562359     Document Type: Article

References (57)

1. Acemoglu, D., Aghion, P. C., Lelarge, J. Van Reenen and Zilibotti, F. 2007. Technology, information, and the decentralization of the firm. Quarterly Journal of Economics, 122(4): 1759-99.
2. Aral, S., E. Brynjolfsson, and D.J. Wu. 2006. Which came first, IT or productivity? The virtuous cycle of investment and use in enterprise systems. ICIS 2006 Proceedings, Paper 110, Milwaukee
3. Athey, S. and Stern, S. 2002. The impact of information technology on emergency health care outcomes. The RAND Journal of Economics, 33(3): 399-432.
4. Bertschek, I., Fryges, H. and Kaiser, U. 2006. B2B or not to be: Does B2B e-commerce increase labour productivity?. International Journal of the Economics of Business, 13(3): 387-405.
5. Black, S. E. and Lynch, L. M. 2001. The impact of workplace practices and information technology on productivity. The Review of Economics and Statistics, 83(3): 434-45.
6. Bresnahan, T. F., Brynjolfsson, E. and Hitt, L. M. 2002. Information technology, workplace organization, and the demand for skilled labor: Firm-level evidence. The Quarterly Journal of Economics, 117(1): 339-76.
7. Bresnahan, T. F. and Trajtenberg, M. 1995. General purpose technologies: Engines of growth?. Journal of Econometrics, 65(1): 83-108.
8. Brynjolfsson, E. and Hitt, L. M. 2000. Beyond computation: Information technology, organizational transformation and business performance. Journal of Economic Perspectives, 14(4): 23-48.
9. Brynjolfsson, E. and Saunders, A. 2010. Wired for innovation: How information technology is reshaping the economy, Cambridge, MA: MIT Press.
10. Cachon, G. and Fisher, M. 2000. Supply chain inventory management and the value of shared information. Management Science, 46(8): 1032-48.
11. Cameron, A. C. and Trivedi, P. K. 2009. Microeconometrics using stata, College Station, TX: Stata Press.
12. Chang, M. H. and Harrington, J. E. Jr. 2000. Centralization vs. decentralization in a multi-unit organization: A computational model of a retail chain as a multi-agent adaptive system. Management Science, 46(11): 1427-40.
13. Chen, I. J. 2001. Planning for ERP systems: Analysis and future trends. Business Process Management, 7(5): 374-86.
14. Chesbrough, H. M. 2003. Open innovation, Boston: Harvard Business School Press.
15. Cohen, M. A., Agrawal, N. and Agrawal, V. 2006. Winning in the aftermarket. Harvard Business Review, 84(5): 129-38.
16. Cotteleer, M. J. and Bendoly, E. 2006. Order lead-time improvement following enterprise-IT implementation: An empirical study. Management Information Systems Quarterly, 30(3): 643-60.
17. Crépon, B., Duguet, E. and Mairesse, J. 1998. Research, innovation and productivity: An econometric analysis at the firm-level. Economics of Innovation and New Technology, 7(2): 115-58.
18. Criscuolo, C., J. Haskel, and M. Slaughter. 2004. Why are some firms more innovative? Knowledge inputs, knowledge stocks and the role of global engagement. Mimeo, Hanover, NH Tuck School of Business
19. Davenport, T. H. 1998. Putting the enterprise into the enterprise system. Harvard Business Review, 76(4): 121-32.
20. Dehning, B., Richardson, V. J. and Zmud, R. W. 2007. The financial performance effects of IT-based supply chain management systems in manufacturing firms. Journal of Operations Management, 25(1): 806-24.
21. Draca, M., Sadun, R. and Reenen, J. Van. 2007. "Productivity and ICTs: A review of the evidence". In The Oxford handbook of information and communication technologies, comp, Edited by: Mansell, R., Avgerau, C., Quah, D. and Silverstone, R. 100-47. Oxford: Oxford University Press.
22. Engelstätter, B. 2009. Enterprise systems and labor productivity: Disentangling combination effects. ZEW Discussion Paper 09-040, Mannheim
23. Ettlie, J. E., Brigdes, W. P. and O'Keefe, R. D. 1984. Organization strategy and structural differences for radical versus incremental innovation. Management Science, 30(6): 682-95.
24. Flaig, G. and Stadler, M. 1994. Success breeds success. The dynamics of the innovation process. Empirical Economics, 19(1): 55-68.
25. Freel, M. 2006. Patterns of technological innovation in knowledge-intensive business services. Industry and Innovation, 13(3): 335-58.
26. Gera, S. and Gu, W. 2004. The effect of organizational innovation and information and communications technology on firm performance. International Productivity Monitor, 9: 37-51. (Fall):
27. Griliches, Z. 1979. Issues in assessing the contribution of R&D to productivity growth. Bell Journal of Economics, 10(1): 92-116.
28. Hall, D. B. 2000. Zero-inflated Poisson and binomial regression with random effects: A case study. Biometrics, 56(4): 1030-9.
29. Hall, B. H., Lotti, F. and Mairesse, J. 2009. Innovation and productivity in SMEs: Empirical evidence for Italy. Small Business Economics, 33(1): 13-33.
30. Hempell, T. 2005. Does experience matter? Innovations and the productivity of ICT in German services. Economics of Innovation and New Technology, 14(4): 277-303.
31. Hempell, T. and Zwick, T. 2008. New technology, work organisation, and innovation. Economics of Innovation and New Technology, 17(4): 331-54.
32. Hendricks, K. B., Singhal, V. R. and Stratman, J. K. 2007. The impact of enterprise systems on corporate performance: A study of ERP, SCM and CRM system implementations. Journal of Operations Management, 25(1): 65-82.
33. Hitt, L. M., Wou, D. J. and Zhou, X. 2002. Investment in enterprise resource planning: Business impact and productivity measures. Journal of Management Information Systems, 19(1): 71-98.
34. Hunton, J. E., Lippincott, B. and Reck, J. L. 2003. Enterprise resource planning systems: Comparing firm performance of adopters and nonadopters. International Journal of Accounting Information Systems, 4(3): 165-84.
35. Joshi, A. W. and Sharma, S. 2004. Customer knowledge development: Antecedents and impact on new product performance. Journal of Marketing, 68(4): 47-59.
36. Katz, H. 2002. How to embrace CRM and make it succeed in an organization. SYSPRO White Paper, Costa Mesa
37. Lambert, D. 1992. Zero-inflated Poisson regression with an application to defects in manufacturing. Technometrics, 34(1): 1-14.
38. Mabert, V. A., Soni, A. K. and Venkataramanan, M. A. 2000. Enterprise resource planning survey of US manufacturing firms. Production & Inventory Management Journal, 41(20): 52-8.
39. McAfee, A. The impact of enterprise resource planning systems on company performance. Wharton Electronic Supply Chain Conference. Philadelphia.
40. McAfee, A. 2002. The impact of enterprise information technology adoption on operational performance: An empirical investigation. Productions and Operations Management, 11(1): 33-53.
41. McAfee, A. and Upton, D. 1996. Vandelay Industries, Boston: Harvard Business School Publishing. Harvard Business School Case # 9-697-037
42. Meyer, J. 2010. Does social software support service innovation?. International Journal of the Economics of Business, 17(3): 289-311.
43. Polder, M., G. van Leeuwen, P. Mohnen, and W. Raymond. 2010. Product, process and organizational innovation: Drivers, complementarity and productivity effects. Maastricht Economic and Social Research and Training Centre on Innovation and Technology Working Paper Series, no. 035, United Nations University
44. Roper, S., J. Du, and J.H. Love. 2006. Knowledge sourcing and innovation. Aston Business School Research Paper 0605, Birmingham
45. Roper, S., Du, J. and Love, J. H. 2008. Modeling the innovation value chain. Research Policy, 37(6-7): 961-77.
46. Scott, J. E. and Vessey, I. 2000. Implementing enterprise resource planning systems: The role of learning from failure. Information Systems Frontiers, 2(2): 213-32.
47. Shang, S. and Seddon, P. B. 2002. Assessing and managing the benefits of enterprise systems: The business manager's perspective. Information Systems Journal, 12(4): 271-99.
48. Sheu, M., Hu, T., Keeler, T. E., Ong, M. and Sung, H. Y. 2004. The effect of a major cigarette price change on smoking behavior in California: A zero-inflated negative binomial model. Health Economics, 13(8): 781-91.
49. Shin, I. 2006. Adoption of enterprise application software and firm performance. Small Business Economics, 26(3): 241-56.
50. Suresh, H. 2004. What is customer relationship management (CRM)?. Supply Chain Planet, April
51. Tsai, W. 2001. Knowledge transfer in intraorganizational networks: Effects of network position and absorptive capacity on business unit innovation and performance. Academy of Management Journal, 44(5): 996-1004.
52. Van Reenen, J., Bloom, N., Draca, M., Kretschmer, T., Sadun, R. H. and Overman, M. Schankerman. 2010. The economic impact of ICT. Final report, London: Centre for Economic Performance, London School of Economics.
53. Vinding, A. L. 2006. Absorptive capacity and innovative performance: A human capital approach. Economics of Innovation and New Technology, 15(4-5): 507-17.
54. Vuong, Q. H. 1989. Likelihood ratio tests for model selection and non-nested hypothesis. Econometrica, 57(2): 307-33.
55. Wieder, B., Booth, P., Matolcsy, Z. P. and Ossimitz, M. L. 2006. The impact of ERP systems on firm and business process performance. Journal of Enterprise Information Management, 19(1): 13-29.
56. Wier, B., Hunton, J. E. and HassabElnaby, H. R. 2007. Enterprise resource planning systems and non-financial performance incentives: The joint impact on corporate performance. International Journal of Accounting Information Systems, 8(3): 165-90.
57. Winkelmann, R. 1998. Count data models with selectivity. Econometric Review, 17(4): 339-59.