The role of organizational emotional memory on declarative and procedural memory and firm innovativeness

Journal of Product Innovation Management

Volumn 29, Issue 3, 2012, Pages 432-451

  Akgün, Ali E ^a   Keskin, Halit ^b   Byrne, John ^b  

^a GEBZE TECHNICAL UNIVERSITY   (Turkey)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EMOTIONAL ASPECT; INNOVATIVENESS; MANAGERIAL IMPLICATIONS; ORGANIZATIONAL MEMORY; PARTIAL LEAST-SQUARES METHOD; TASK EXECUTIONS;

BEHAVIORAL RESEARCH; DISPERSIONS; RESEARCH; SOCIETIES AND INSTITUTIONS;

INDUSTRY;

EID: 84859948765     PISSN: 07376782     EISSN: 15405885     Source Type: Journal    
DOI: 10.1111/j.1540-5885.2012.00916.x     Document Type: Conference Paper

References (89)

1. Abelson, R. P., 1976. Script processing in attitude formation and decision making. In Cognition and social behavior, ed., J. S. Carroll, and, J. W. Payne, 33-46. Hillsdale, NJ: Erlbaum.
2. Aiken, K. D., 1999. Manufactured memories and nostalgia advertising. American Marketing Association Conference Proceedings 10: 44-52.
3. Akgün, A. E., J. C. Byrne, G. S. Lynn, and, H. Keskin,. 2007. Organizational unlearning as changes in beliefs and routines in organizations. Journal of Organizational Change Management 20: 794-812.
4. Akgün, A. E., H. Keskin, and, J. C. Byrne,. 2009. Emotional capability, firm innovativeness and performance. Journal of Engineering and Technology Management 26: 103-130.
5. Anderson, J. C., and, D. W. Gerbing,. 1984. The effect of sampling error on convergence, improper solutions, and goodness-of-fit indexes for maximum-likelihood confirmatory factor-analysis. Psychometrika 49: 155-173.
6. Arbuckle, J. L., 2006. AMOS 7.0 users's guide. Spring House, PA: Amos Development Corporation.
7. Ashforth, B. E., and, R. H. Humphrey,. 1995. Emotion in the workplace: A reappraisal. Human Relations 48: 97-125.
8. Bagozzi, R., Y. Yi, and, L. W. Phillips,. 1991. Assessing construct validity in organizational research. Administrative Science Quarterly 36: 421-458.
9. Bagozzi, R. P., 1996. The role of arousal in the creation and control of the halo effect in attitude models. Psychology and Marketing 13: 235-265.
10. Bagozzi, R. P., M. Gopinath, and, P. U. Nyer,. 1999. The role of emotions in marketing. Academy of Marketing Science 27: 184-207.
11. Berger, T., and, P. Luckman,. 1967. The social construction of reality. New York: Doubleday Anchor.
12. Boje, D. M., 1991. Learning storytelling: Storytelling to learn management skills. Journal of Management Education 15: 279-294.
13. Bormann, E. G., 1985. Symbolic convergence theory: A communication formulation. Journal of Communication 35: 128-138.
14. Boudens, C. J., 2005. The story of work: A narrative analysis of workplace emotion. Organization Studies 26: 1285-1306.
15. Bruce, D., L. A. Wilcox-O'Hearn, J. A. Robinson, and, K. Phillips-Grant,. 2005. Fragment memories mark the end of childhood, amnesia. Memory and Cognition 33: 567-667.
16. Bucci, W., 2001. Pathways of emotional communication. Psychoanalytic Inquiry 21 (1): 40-70.
17. Cacciatori, E., 2008. Memory objects in project environments: Storing, retrieving and adapting learning in project-based firms. Research Policy 37 (9): 1591-1601.
18. Cacioppo, J. T., and, W. L. Gardner,. 1999. Emotion. Annual Review of Psychology 50: 191-214.
19. Callahan, J. L., 2004. Reversing a conspicuous absence: Mindful inclusion of emotion in structuration theory. Human Relations 57: 1427-1448.
20. Chang, D. R., and, H. Cho,. 2008. Organizational memory influences new product success. Journal of Business Research 61 (1): 13-23.
21. Chin, W. W., 1998. The partial least squares approach for structural equation modeling. In Modern methods for business research, ed., G. A. Marcoulides, 295-336. Mahwah, NJ: Lawrence Erlbaum.
22. Chin, W. W., 2003. PLS-Graph 3.0. Houston, TX: Soft Modeling Inc.
23. Chin, W. W., B. K. Marcolin, and, P. R. Newsted,. 2003. A partial least squares latent variable approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic mail emotion/adoption study. Information Systems Research 14: 189-217.
24. Cohen, M. D., 1991. Individual learning and organizational routine: Emerging connections. Organization Science 2: 135-144.
25. Collins, R., 2004. Interaction ritual chains. Princeton, NJ: Princeton University Press.
26. Dandridge, T. C., I. Mitroff, and, W. F. Joyce,. 1980. Organizational symbolism: A topic to expand organizational analysis. Academy of Management Review 5: 77-82.
27. Davis, J. T., 2001. Revising psychoanalytic interpretations of the past: An examination of declarative and nondeclarative memory processes. International Journal of Psychoanalysis 82: 449-462.
28. Domagalski, T. A., 1999. Emotion in organizations: Main currents. Human Relations 52: 833-852.
29. Drasgow, F., and, R. Kanfer,. 1985. Equivalence of psychological measurement in heterogeneous populations. Journal of Applied Psychology 70: 662-680.
30. Feldman, R. M., and, S. P. Feldman,. 2006. What links the chain: An essay on organizational remembering as practice. Organization 13: 861-887.
31. Fineman, S., 1993. Emotion in organizations. London: Sage.
32. Fiol, C. M., 1994. Consensus, diversity, and learning in organizations. Organization Science 5: 403-420.
33. Fligstein, N., 2000. Alternative approaches to firm strategic behavior. Advances in Strategic Management 17: 87-93.
34. Fornell, C., and, D. F. Larcker,. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18: 39-51.
35. Frijda, N. H., 2005. Emotion experience. Cognition and Emotion 19 (4): 473-497.
36. Gabriel, Y., 1995. The unmanaged organization: Stories, fantasies and subjectivity. Organization Studies 16: 477-501.
37. Gabriel, Y., 2000. Psychoanalytic contributions to the study of the emotional life of organizations. Administration and Society 30: 291-314.
38. Gabriel, Y., and, D. Griffiths,. 2002. Emotion, learning and organizing. Learning Organization 9: 214-229.
39. Gardner, H., 1993. Creating minds. New York: Basic Books.
40. Ghetti, S., K. E. Lyons, F. Lazzarin, and, C. Cornoldi,. 2008. The development of metamemory monitoring during retrieval: The case of memory strength and memory absence. Journal of Experimental Child Psychology 99 (3): 157-181.
41. Hartman, J. L., 2002. Physical communication. Measuring Business Excellence 6: 12-20.
42. Houchin, K., and, D. MacLean,. 2005. Complexity theory and strategic change: An empirically informed critique. British Journal of Management 16: 149-166.
43. Howard, A., 2006. Positive and negative emotional attractors and intentional change. Journal of Management Development 25: 657-670.
44. Hurley, R., and, G. T. M. Hult,. 1998. Innovation, market orientation, and organizational learning: An integration and empirical examination. Journal of Marketing 62: 42-54.
45. Jaworski, B. J., and, A. K. Kohli,. 1993. Market orientation: Antecedents and consequences. Journal of Marketing 57: 53-70.
46. Kersten, A. W., J. L. Earles, E. S. Curtayne, and, J. C. Lane,. 2008. Adult age differences in binding actors and actions in memory for events. Memory and Cognition 36: 119-132.
47. Kisielius, J., and, B. Sternthal,. 1986. Examining the vividness controversy: An availability-valence interpretation. Journal of Consumer Research 12: 418-431.
48. Kozlowski, W. J., and, K. Hattrup,. 1992. A disagreement about within group agreement: Disentangling issues of consistency versus consensus. Journal of Applied Psychology 77 (2): 161-167.
49. Kumar, N., and, L. W. Stern,. 1993. Conducting interorganizational research using key informants. Academy of Management Journal 36: 1633-1651.
50. Küpers, W., 2005. Phenomenology of embodied implicit and narrative knowing. Journal of Knowledge Management 9: 114-234.
51. Kyriakopoulos, K., and, K. Ruyter,. 2004. Knowledge stocks and information flows in new product development. Journal of Management Studies 41: 1469-1498.
52. Labianca, G., B. Gray, and, D. J. Brass,. 2000. A grounded model of organizational schema change during empowerment. Organization Science 11: 235-257.
53. Lambie, J. A., and, A. J. Marcel,. 2002. Consciousness and the varieties of emotional experience: A theoretical framework. Psychological Review 109 (2): 219-259.
54. Lazaric, N., and, B. Denis,. 2005. Routinization and memorization of tasks in a workshop: The case of the introduction of ISO norms. Industrial and Corporate Change 14 (5): 873-896.
55. Lepage, M., K. Sergerie, M. Pelletier, and, P. Harvey,. 2007. Episodic memory bias and the symptoms of schizophrenia. Canadian Journal of Psychiatry 52: 702-710.
56. Lindell, M. K., and, D. J. Whitney,. 2001. Accounting for common method variance in cross-sectional research design. Journal of Applied Psychology 86: 114-121.
57. Lu, L. Y. Y., and, C. Yang,. 2004. The R&D and marketing cooperation across new product development stages: An empirical study of Taiwan's IT industry. Industrial Marketing Management 33: 593-605.
58. Lynn, G. S., and, A. E. Akgün,. 2000. A new product development learning model: Antecedent and consequences of declarative and procedural knowledge. International Journal of Technology Management 20: 490-510.
59. MacKinnon, N., 1994. Symbolic interactionism as affect control. Albany, NY: State University of New York Press.
60. Mangold, W. G., F. Miller, and, G. R. Brockway,. 1999. Word-of-mouth communication in the service marketplace. Journal of Services Marketing 13: 73-89.
61. Massey, D. S., 2002. A brief history of human society: The origin and role of emotion in social life. American Sociological Review 67: 1-29.
62. Moorman, C., and, A. S. Miner,. 1997. The impact of organizational memory on new product performance and creativity. Journal of Marketing Research 34: 91-106.
63. Moorman, C., and, A. S. Miner,. 1998. Organizational improvisation and organizational memory. Academy of Management Review 23: 698-1014.
64. Nunnally, J. C., 1978. Psychometric theory. New York: McGraw-Hill.
65. Oliver, D., and, J. Roos,. 2003. Dealing with the unexpected: Critical incidents in the LEGO Mindstorms team. Human Relations 56: 1057-1082.
66. Phillips, L. W., 1981. Assessing measurement error in key informant reports: A methodological note on organizational analysis in marketing. Journal of Marketing Research 18: 395-415.
67. Podsakoff, P. M., S. B. MacKenzie, J. Y. Lee, and, N. P. Podsakoff,. 2003. Common method bias in behavioral research: A critical review of the literature and recommended remedies. Journal Applied Psychology 88: 879-903.
68. Podsakoff, P. M., and, D. Organ,. 1986. Reports in organizational research: Problems and prospects. Journal of Management 12: 531-545.
69. Preacher, K. J., D. D. Rucker, and, A. F. Hayes,. 2007. Addressing moderated mediation hypotheses: Theory, methods, and prescriptions. Multivariate Behavioral Research 42: 185-227.
70. Rafaeli, A., J. Dutton, C. V. Harquail, and, S. Lewis,. 1997. Navigating by attire: The use of dress by female administrative employees. Academy of Management Journal 40: 9-46.
71. Schmit, M. J., and, A. M. Ryan,. 1993. The big five in personnel selection: Factor structure in applicant and non-applicant populations. Journal of Applied Psychology 78: 966-974.
72. Serruya, M. D., and, M. J. Kahana,. 2008. Techniques and devices to restore cognition. Behavioral Brain Research 192: 149-165.
73. Sharma, S., R. M. Durand, and, O. Gur-Arie,. 1981. Identification and analysis of moderator variables. Journal of Marketing Research 18: 291-300.
74. Steensma, H. K., 1996. Acquiring technological competencies through inter-organizational collaboration: An organizational learning perspective. Journal of Engineering and Technology Management 12 (4): 267-286.
75. Strati, A., 1998. Organizational symbolism as a social construction: A perspective from the sociology of knowledge. Human Relations 51: 1379-1403.
76. Thomas, D. C., 2006. Domain and development of cultural intelligence: The importance of mindfulness. Group and Organization Management 31: 78-100.
77. Tippins, M. J., and, R. S. Sohi,. 2003. IT competency and firm performance: Is organizational learning a missing link? Strategic Management Journal 24: 745-761.
78. Tolbert, P., and, L. Zucker,. 1996. The institutionalization of institutional theory. In Handbook of organization studies, ed., R. C. Stewart, C. Hardy, and, W. R. Nord, 175-190. London: Sage.
79. Van Stijn, E., and, A. Wensley,. 2001. Organizational memory and the completeness of process modeling in ERP systems. Business Process Management 7: 181-194.
80. Vince, R., 2002. The politics of imagined stability: A psychodynamic understanding of change at Hyder plc. Human Relations 55 (10): 1189-1208.
81. Vince, R., and, T. Saleem,. 2004. The impact of caution and blame on organizational learning. Management Learning 35: 133-155.
82. Walsh, J. P., 1995. Managerial and organizational cognition: Notes from a trip down memory lane. Organization Science 6: 280-321.
83. Walsh, J. P., and, G. R. Ungson,. 1991. Organizational memory. Academy of Management Review 16: 57-91.
84. Wang, C. L., and, P. K. Ahmed,. 2004. The development and validation of the organisational innovativeness construct using confirmatory factor analysis. European Journal of Innovation Management 7: 303-313.
85. Weiner, N., and, T. A. Mahoney,. 1981. A model of corporate performance as function of environmental, organizational and leadership influences. Academy of Management Journal 24: 453-470.
86. Witvliet, C., 1997. Traumatic intrusive imagery as an emotional memory phenomenon: A review of research and explanatory information processing theories. Clinical Psychology Review 17: 509-536.
87. Wylie, B., 2007. Self and social function: Art therapy in a therapeutic community prison. Journal of Brand Management 14: 324-335.
88. Zachry, M., 2005. An interview with Donald A. Norman. Technical Communication Quarterly 14: 469-488.
89. Zamanou, S., and, S. R. Glaser,. 1994. Moving toward participation and involvement: Managing and measuring organizational culture. Group and Organization Management 19: 475-503.