Analysing reviews in the Web 2.0: Small and medium hotels in Portugal

Tourism Management

Volumn 33, Issue 5, 2012, Pages 1286-1287

  Chaves, Marcirio Silveira ^a   Gomes, Rodrigo ^b   Pedron, Cristiane ^b  

^a Universidade Atlantica   (Portugal)

^b ISEG LISBON SCHOOL OF ECONOMICS AND MANAGEMENT   (Portugal)

Author keywords

Electronic word of mouth; Online reviews; Small and medium hotels; Web 2.0

Indexed keywords

INTERNET; PERFORMANCE ASSESSMENT; SMALL AND MEDIUM-SIZED ENTERPRISE;

PORTUGAL;

EID: 84859846551     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2011.11.007     Document Type: Article

References (6)

1. Chaves M.S., Trojahn C. Towards a multilingual ontology for ontology-driven content mining in social web sites. Proceedings of the ISWC 2010 Workshops 2010, Vol. I. 1st International workshop on Cross-cultural and cross-lingual aspects of the semantic web. Shanghai, China, November 7th.
2. Litvin S.W., Goldsmith R.E., Pan B. Electronic word of mouth in hospitality and tourism management. Tourism Management 2008, 29:458-468.
3. O'Connor P. Managing a hotel's image on Trip Advisor. Journal of Hospitality Marketing and Management 2010, 19(7):754-772.
4. Sparks B.A., Browning V. The impact of online reviews on hotel booking intentions and perception of trust. Tourism Management 2011, 32(6):1310-1323.
5. Stringam B.B., Gerdes J. An analysis of word-of-mouse ratings and guests comments of online hotel distribution sites. Journal of Hospitality Marketing & Management 2010, 19(7):773-790.
6. Stringam B.B., Gerdes J., Vanleeuwen D.M. Assessing the importance and relationships of ratings on user-generated traveler reviews. Journal of Quality Assurance in Hospitality & Tourism 2010, 11(2):73-92.