Regret and disappointment: A conceptualization of their role in ethical decision-making

Vikalpa

Volumn 32, Issue 4, 2007, Pages 75-85

  Rajeev, Priya ^a   Bhattacharyya, Sanghamitra ^b  

^a Loyola Inst of Bus Administration   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY MADRAS   (India)

Author keywords

Disappointment; Ethical decision making; Negative affect regret

Indexed keywords

EID: 84859584656     PISSN: 02560909     EISSN: 23953799     Source Type: Journal    
DOI: 10.1177/0256090920070406     Document Type: Note

References (71)

1. Bell, D E (1985). “Disappointment in Decision Making under Certainty,” Operations Research, 33(1), 1-27.
2. Bless, H (2000). “The Interplay of Affect and Cognition: The Mediating Role of General Knowledge Structures,” in Forgas, J P (Ed.), Feeling and Thinking: The Role of Affect in Social Cognition, New York: Cambridge University Press, 201-222.
3. Bower, G H (1981). “Mood and Memory,” American Psychologist, 36(2), 129-48.
4. Bower, G H (1991). “Mood Congruity of Social Judgments,” in Forgas, J P (Ed.), Emotion and Social Judgment, Oxford: Pergamon Press, 31–54.
5. Bowie, N (1982). Business Ethics, Englewood Cliffs, N J: Prentice Hall.
6. Collins, Frank (2006). “Career Self Interest and Concern for Others, the Effects of Co Worker Attitude on Fraudulent Behavior,” Accounting & Public Interest, 6, 95-115.
7. Connelly, Shane; Helton-Fauth, Whitney and Mumford, Michael D (2004). “A Managerial In-basket Study of the Impact of Trait Emotions in Ethical Choice,” Journal of Business Ethics, 51(3), 245-267.
8. Dalgleish, T and Watts, F N (1990). “Biases of Attention and Memory in Disorders of Anxiety and Depression,” Clinical Psychological Review, 10, 589-604.
9. Damasio, A (1994). Descartes’ Error: Emotion, Reason and the Human Brain, New York: G P Putnam’s Sons.
10. Daniels, K J (1998). “Toward Integrating Emotions into Strategic Management Research: Trait Affect and the Perception of the Strategic Environment,” British Journal of Management, 9(3), 163-168.
11. Daniels, K J and Guppy, A (1997). “Stressors, Locus of Control and Social Support as Consequences of Psychological Well-Being,” Journal of Occupational Health Psychology, 2, 156-174.
12. van Dijk, WW (1999). “Dashed Hopes and Shattered Dreams: On the Psychology of Disappointment,” Ph.D. Dissertation, University of Amsterdam, The Netherlands.
13. van Dijk, W W and van der Pligt, J (1996). “The Impact of Probability and Magnitude of Outcome on Disappointment and Elation,” Organizational Behavior & Human Decision Processes, 69(3), 277-284.
14. van Dijk, Eric and Zeelenberg, M (2005). “On the Psychology of ‘If Only’: Regret and the Comparison between Factual and Counterfactual Outcomes,” Organizational Behavior & Human Decision Processes, 97(2), 152-160.
15. van Dijk, WW; van der Pligt, J and Zeelenberg, M (1998). “Different or Same? Outcome Related Disappointment,” in Fisher, A H (Ed.), Proceedings of the Xth Conference of the International Society for Research on Emotions.
16. van Dijk, WW; Zeelenberg, M and van der Pligt, J (1999). “Not Having What You Want versus Having What You Don’t Want, the Impact of Negative Outcome on the Experience of Disappointment and Related Emotions,” Cognition & Emotion, 13(2), 129-148.
17. Dijk, W W; Zeelenberg, M and van der Pligt, J (2003). “Blessed are Those who Expect Nothing: Lowering Expectations as a Way of Avoiding Disappointment,” Journal of Economic Policy, 24(4), 505-516.
18. Ekman, P (1984). “Expression and the Nature of Emotion,” in Scherer, K and Ekman, P (Eds.), Approaches to Emotion, Hillsdale, N J: Lawrence Erlbaum, 319-343.
19. Fiedler, K (2000). “Explaining Major Findings and their Boundary Conditions in Terms of Mood-dependent Assimilation and Accommodation,” in Martin, L L and Clore, G L (Eds.), Mood and Social Cognition: Contrasting Theories, Mahwah, NJ: Erlbaum.
20. Fillenbaum, S and Rapoport, A (1970). “Emotion Names,” in Studies in the Subjective Lexicon, NY: Academic Press.
21. Finegan, J (1994). “Impact of Personal Values on Judgment of Ethical Behaviors in the Workplace,” Journal of Business Ethics, 13(9), 747-755.
22. Flam, H (1993). “Fear, Loyalty and Greedy Organizations,” in Fineman, S (Ed.), Emotion in Organizations, London: Sage Publications, 58-75.
23. Forgas, J P (1995). “Mood and Judgment: The Affect Infusion Model (AIM),” Psychological Bulletin, 117(1), 39-66.
24. Frijda, N H (1986). The Emotions, Cambridge, UK: Cambridge University Press.
25. Frijda, N (1994), “The Lex Talionis: On Vengeance”, in Goozen, van S H; van de Poll, N E and Sergeant, J (Eds.), Emotions: Essays on Emotion Theory, New Jersey: Erlbaum, 263-289.
26. Frijda, N (1996). “Passions: Emotion and Socially Consequential Behavior,” in Kavanaugh, Zimmerberg and Fein (Eds.), Emotion, Interdisciplinary Perspective, Hillsdale, N J: Lawrence Erlbaum Associates, 1-27.
27. Frijda, N H and Mesquita, B (1994). “The Social Roles and Functions of Emotions,” in Kitayama, S and Markus, H R (Eds.), Emotion and Culture, Baltimore, MD, USA: United Book Press, 51-87.
28. Frijda, N H; Kuipers, P and Ter Schure, E (1989). “Relations among Emotion, Appraisal, and Emotional Action Readiness,” Journal of Personality & Social Psychology, 57(2), 212-228.
29. Gaudine, Alice and Thorne, Linda (2001). “Emotion and Ethical Decision-Making in Organizations,” Journal of Business Ethics, 31(2), 175-187.
30. Gibbard, A (1990). Wise Choice, Apt Feelings, Cambridge, MA: Harvard University Press.
31. Guttentag, R and Ferrell, J (2004). “Reality Compared with its Alternatives: Age Difference in Judgments of Regret and Relief,” Developmental Psychology, 4(5), 764-775.
32. Hartlage, S; Alloy, L B; Vazquez, C and Dykman, B (1993). “Automatic and Effortful Processing in Depression,” Psychological Bulletin, 113(2), 247-278.
33. Isen, Alice M (2000). “Some Perspectives on Positive Affect and Self-Regulation,” Psychological Inquiry, 11(3), 184-187.
34. Isen, Alice M and Simmonds, Stanley F (1978). “The Effect of Feeling Good on a Helping Task that is Incompatible with Good Mood,” Social Psychology, 41(4), 346-349.
35. Isen, A M; Lewis, M and Haviland, J M (1993). Handbook of Emotions, New York: Guilford Press.
36. Johnson, E J and Tversky, A (1983). “Affect, Generalization and the Perception of Risk,” Journal of Personality & Social Psychology, 45, 20-31.
37. Joyce, Amy (2004). “Independence in Pursuit of Happiness. Workplace Freedoms Offer Benefits for Employers as well as Employees,” Washington Post, July 4, F 5.
38. Kahneman, D and Tversky, A (1982). “The Psychology of Preferences,” Scientific American, 246(1), 160-173.
39. Kahneman, D and Miller, D T (1986). “Norm Theory: Comparing Reality to its Alternatives,” Psychological Review, 93(2), 136-153.
40. Landman, J; Vandewater, E A; Stewart, A J and Malley, J E (1995). “Missed Opportunities: Psychological Ramifications of Counterfactual Thought in Midlife Women,” Journal of Adult Development, 2(2), 87-97.
41. Loewenstein, G F; Weber, E U; Hsee, C K and Welch, N (2001). “Risk as Feeling,” Psychological Bulletin, 127(2), 267-286.
42. Mahar, M (1992). “Unwelcome Legacy. There is Still Big Unpaid Tab for the S and L Bailout,” Barron’s, 72(48), 16.
43. Maitlis, S and Ozcelik, H (2004). “Toxic Decision Process: A Study of Emotion and Organizational Decision Making,” Organization Science, 15(4), 375-393.
44. Mannetti, L; Pierro, Antonio and Kruglanski, Arie (2007). “Who Regret More after Choosing a Status –Quo Option? Post Decisional Regret and the Need for Cognitive Closure,” Journal of Economic Policy, 28(2), 186-196.
45. Mathews, M C (1988). Strategic Interventions in Organizations: Resolving Ethical Dilemmas, Newbury Park, CA: Sage Publications.
46. Mittal, V and Ross Jr., W T (1998). “The Impact of Positive and Negative Affect and Issue Framing on Issue Interpretation and Risk Taking,” Organizational Behavior & Human Decision Processes, 76(3), 298-324.
47. Oatley, K and Jenkins, J M (1996). Understanding Emotions, Cambridge MA: Blackwell.
48. Parkinson, B (1995). Ideas and Realities of Emotion, London: Routledge.
49. Rest, J (1994). “Background Theory and Research,” in Rest, J and Narvaez, D (Eds.), Moral Development in Professions, Hillsdale, NJ: Erlbaum & Associates.
50. Roese, Neal J (1997). Counterfactual Thinking, Psychological Bulletin, 121(1), 133-148.
51. Rucci, A J; Kirn, S P and Quinn, R T (1998). “The Employee-Customer-Profit Chain at Sears,” Harvard Business Review, 76(1), 82-97.
52. Schwarz, N (1990). “Feeling as Informational and Motivational Functions of Affective States,” in Higgins, E T and Sorrentino, R M (Eds.), Handbook of Motivation and Cognitio:, Foundation of Social Behavior, New York: Guilford, 527-562.
53. Schwarz, N and Close, C L (1996). “Feelings and Phenomenal Experience,” Social Psychology: A Handbook of Basic Principles, New York: Guilford, 433-465.
54. Schwarz, N and Clore, G L (2007). “Feelings and Phenomenal Experiences,” in Higgins, E T and Kruglanski, A (Eds.), Social Psychology, Handbook of Basic Principles, Second Edition, New York: Guilford Press, 385-407.
55. Seligman, M E P (1975). Helplessness: On Depression, Development and Death, San Francisco, CA: Freeman.
56. Shreve, Meg (2004). “Employers Cite Fitness Benefits for Gains in Morale, Cost Control,” Business Insurance, 38(27), 4-4.
57. Staw, B M and Barsade, S G (1993). “Affect and Managerial Performance: A Test of Sadder-but-Wiser vs Happier-and-Smarter Hypothesis,” Administrative Science Quarterly, 38(2), 304-331.
58. Trevino, L (1986). “Ethical Decision Making in Organizations: A Person-Situation Interactionist Model,” Academy of Management Review, 11(3), 601-617.
59. Watson, D and Tellegen, A (1985). “Towards a Consensual Structure of Moods,” Psychological Bulletin, 95(2), 219-235.
60. White, Joseph B (1999). “GM Set to Offer Discounts to Employees at Dealers in Bid to Boost Sales, Morale,” Wall Street Journal, Eastern Edition, 233(26), A-6.
61. Weiss, Howard; Nicholas, Jeffrey, P Daus, Catherine S (1999). “An Examination of the Joint Effects of Affective Experiences and Job Beliefs on Job Satisfaction and Variations in Affective Experiences over Time,” Organizational Behavior and Human Decision Process, 78(1), 1-24.
62. Zajonc, R B (1980). “Feeling and Thinking: Preferences Need No Inferences,” American Psychologist, 35, 151-175.
63. Zeelenberg, M (1999). “The Use of Crying over Spilled Milk: A Note on the Rationality and Functionality of Regret,” Philosophical Psychology, 12(3), 325-340.
64. Zeelenberg, M and Beattie, J (1997). “Consequences of Regret Aversion: 2. Additional Evidence for Effects of Regret on Decision Making,” Organizational Behavior and Human Decision Process, 72(1), 63-78.
65. Zeelenberg, M and Pieters, R (1999). On Service Delivery that Might Have Been: Behavioral Responses to Disappointment and Regret,” Journal of Service Research, 2(1), 86-97.
66. Zeelenberg, M and Pieters, Rik (2007). “A Theory of Regret Regulation 1.0,” Journal of Consumer Psychology, 17(1), 3-18.
67. Zeelenberg, M; Dijk, W W and Manstead, A S R (1998). “Reconsidering the Relation between Regret and Disappointment,” Organizational Behavior and Human Decision Process, 74(3), 254-272.
68. Zeelenberg, M; Dijk, W W and Manstead, A S R (1998). “The Experience of Regret and Disappointment,” Cognition & Emotion, 12(2), 221-230.
69. Zeelenberg, M; van Dijk, W W; Manstead, A S R and Pligt, J van der (2000). “On Bad Decisions and Disconfirmed Expectancies: The Psychology of Regret and Disappointment,” Cognition and Emotion, 14(4), 521-541.
70. Zeelenberg, M; van Dijk, E; van den Kees, Bos and Pieters, Rik (2002). “The Inaction Effect in the Psychology of Regret,” Journal of Personality & Social Psychology, 82(3), 314-327.
71. Zeelenberg, M; van Dijk, W W; van der Pligt, J; Manstead, A S R; Empelen, van P and Reinderman, D (1998). “Emotional Reactions to the Outcomes of Decisions: The Role of Counterfactual Thought in the Experience of Regret and Disappointment,” Organizational Behavior and Human Decision Process, 75(2), 117-141.