The empirical study of customer satisfaction and continued behavioural intention towards self-service banking: Technology readiness as an antecedent

International Journal of Electronic Finance

Volumn 3, Issue 1, 2009, Pages 64-76

  Chen, Shih Chih ^a   Chen, Huei Huang ^a  

^a TATUNG UNIVERSITY   (Taiwan)

Author keywords

Continuance intention; Customer satisfaction; E finance; Electronic finance; Self service banking; SSB; Technology readiness

Indexed keywords

EID: 84859201402     PISSN: 17460069     EISSN: 17460077     Source Type: Journal    
DOI: 10.1504/ijef.2009.024270     Document Type: Article

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