Adding user experience into the interactive service design loop: A persona-based approach

Behaviour and Information Technology

Volumn 31, Issue 3, 2012, Pages 287-303

  Idoughi, Djilali ^a   Seffah, Ahmed ^b,c   Kolski, Christophe ^d,e,f  

^a UNIVERSITY OF BEJAIA   (Algeria)

^b Dept of Electrical and Computer Engineering   (Canada)

^c UNIVERSITY OF LAUSANNE   (Switzerland)

^d UNIV LILLE   (France)

^e LAMIH   (France)

^f CNRS   (France)

Author keywords

e maintenance; human computer interaction; interactive Web services; persona; service oriented architecture

Indexed keywords

DESIGN FRAMEWORKS; E MAINTENANCE; INTERACTION DESIGN; INTERACTIVE SERVICES; INTERACTIVE SYSTEM; INTERACTIVE WEB SERVICES; PERSONA; SERVICE DESIGN; SERVICE ORIENTED; SERVICE SCIENCE; USER EXPERIENCE;

DESIGN; INFORMATION SERVICES; MAINTENANCE; SERVICE ORIENTED ARCHITECTURE (SOA); WEB SERVICES;

USER INTERFACES;

EID: 84859188978     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/0144929X.2011.563799     Document Type: Article

References (26)

1. Blomquist, A., and, Arvola, M. 2002. Personas in action: ethnography in an interaction design team. In In: Proceedings of NordiCHI, 197-200. New York, NY: ACM.
2. Chauvet, J. M. 2002. Services web avec SOAP, WSDL, UDDI, ebXML, Paris: Edition Eyrolles.
3. Cooper, A. 1999. The inmates are running the asylum, Indianapolis, IN: SAMS Publishing.
4. Courage, C., and, Baxter, K. 2005. Understanding your users: a practical guide to user requirements methods, tools, and techniques, San Francisco, CA: Elsevier.
5. Diaper, D., and, Stanton, N. eds., 2003. The handbook of task analysis for human-computer interaction, Mahwah, NJ: Lawrence Erlbaum.
6. Donatelli, A. 2005. Unified scenario-based design, Part 1. Methodological principles. Available from: http://www.ibm.com/developerworks/rational/library/ 05/1129-donatelli/[Accessed February 2011]
7. Fournier-Morel, X. 2006. SOA: Guide des Architectes, Paris: DUNOD.
8. Grudin, J., and, Pruitt, J. 2002. Personas, participatory design, and product development: an infrastructure for engagement. In In: Participatory Design Conference, Malmo, Sweden, 144-161.
9. Hackos, J. T., and, Redish, J. C. 1998. User and task analysis for interface design, New York: John Wiley.
10. Idoughi, D. 2008. Contribution un cadre de spécification et conception d'IHM de supervision base de services web dans les systèmes industriels complexes: application une raffinerie de sucre Thesis (PhD). Univ. Valenciennes and Univ. Béjaia
11. Idoughi, D., and, Kolski, C. Approches orientées services web de l'IHM de supervision: nouvelles solutions technologiques pour les ingénieurs et nouvelles problématiques pour les ergonomes?. Proceedings of ErgoIA 2006 L humain comme facteur de performance des systèmes complexes'. October 11-13 2006, Biarritz, France. pp. 111-118. Biarritz, France: ESTIA & ESTIA, Innovation.
12. Idoughi, D., and, Kolski, C. Towards new web services based supervisory systems dedicated to nomadic operators. Proceedings of the 25th Edition of EAM'06 European Annual Conference on Human Decision-Making and Manual Control. September 27-29 2006. Valenciennes, France: Presses Universitaires de Valenciennes.
13. Idoughi, D., and, Kolski, C. 2007. Towards web services oriented unified supervisory HCI. In Human-computer interaction, Edited by: Jacko, J. 916-925. Springer-Verlag. Part IV, HCII 2007. Lecture Notes in Computer Science (LNCS) 4553
14. Idoughi, D., Kerkar, M., and, Kolski, C. 2010. Towards new web services based supervisory systems in complex industrial organizations: basic principles and case study. Computers in Industry, 61 (3): 235-249.
15. Johansson, M., and, Messeter, J. 2005. Presenting the user: constructing the persona. Digital Creativity, 16 (4): 231-243.
16. Kadima, H., and, Monfort, V. 2003. Les services Web: techniques, démarches et outils, XML, WSDL, SOAP, UDDI, Rosetta, UML, Paris: Edition Dunod.
17. Norman, D. A. 1986. Cognitive engineering. In User centred system design: new perspectives on human computer interaction, Edited by: Norman, D. A. and Draper, S. W. 31-61. Hillsdale, NJ: Lawrence Erlbaum.
18. Pruitt, J., and, Grudin, J. J. Personas: practice and theory. Proceedings of Designing for User Experiences. DUX'03. San Francisco, CA: ACM Press.
19. Robert, J. M. 2003. Que faut-il savoir sur les utilisateurs pour réaliser des interfaces de qualité?. In Ingénierie cognitive, IHM et cognition, Edited by: Boy, G. 249-283. Paris: Editions Hermes-Lavoisier.
20. Rnkk, K. An empirical study demonstrating how different design constraints, project organization and contexts limited the utility of personas. Proceedings of the 38th Hawaii international conference on system sciences (HICSS '05). January 3-6, Biglsland, HI. Washington, DC: IEEE Computer Society.
21. Seffah, A., Kolski, C., and, Idoughi, D. Persona comme outil de design de services interactifs: principes et exemple en e-maintenance. Proceedings of the 21st international Conference on Association Francophone d'Interaction Homme-Machine, IHM'09. October 13-16 2009. pp. 333-336. Grenoble, France. New York, NY: ACM.
22. Seshadri, G. 2007. Case study implementing SOA: methodology and best practices. In Enterprise architecture and integration: methods, implementation, and technologies, IGI (Singapore Management University, Singapore), 273-283 Edited by: Lam, W. and Shankararaman, V.
23. Spohrer, J. 2007. Steps toward a science of service systems. Computer, 40: 71-77.
24. Vargo, S. L., and, Lusch, R. F. 2004. Evolving to a new dominant logic for marketing. Journal of Marketing Research, 68: 1-17. (Pubitemid 38411271)
25. Vauquier, D., and, Bonnet, P. 2006. Méthode Praxeme et SOA. Unilog Management-Orchestra Networks,. http://www.praxeme.org
26. Zimmerman, O., Korgdahl, P., and, Gee, C. 2004. Elements of service-oriented analysis and design: an interdisciplinary modeling approach for SOA projects. IBM developerWorks, 4 June 2004. Available from: http://www.ibm.com/developerworks/library/ws-soad1/