Persona as design tool for interactive services: Principles and examples of e-maintenance;Persona comme outil de design de services interactifs: Principes et exemple en e-maintenance

ACM International Conference Proceeding Series

Volumn , Issue , 2009, Pages 333-336

  Seffah, Ahmed ^a   Kolski, Christophe ^b,c,d   Idoughi, Djilali ^e  

^a ISI HEC   (Switzerland)

^b UNIV LILLE   (France)

^c LAMIH   (France)

^d CNRS   (France)

^e UNIVERSITY OF BEJAIA   (Algeria)

Author keywords

Design; Persona; Services; User exp rience

Indexed keywords

DESIGN TOOL; E MAINTENANCE; GENERIC TERM; INTERACTIVE SERVICES; MARKETING RESEARCH; ON-DEMAND SOFTWARE; SOFTWARE AS A SERVICE; USER BEHAVIORS; USER CHARACTERISTICS; USER EXPERIENCE;

ASSOCIATION REACTIONS; BEHAVIORAL RESEARCH; COMPUTER SOFTWARE; DESIGN; MARKETING; WORLD WIDE WEB;

COMPUTER SOFTWARE MAINTENANCE;

EID: 73249144605     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1629826.1629880     Document Type: Conference Paper

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