Accounting for customer satisfaction in measuring hotel efficiency: Evidence from the US hotel industry

International Journal of Hospitality Management

Volumn 31, Issue 3, 2012, Pages 642-647

  Assaf, A George ^a   Magnini, Vincent ^b  

^a UNIVERSITY OF MASSACHUSETTS   (United States)

^b PAMPLIN COLLEGE OF BUSINESS   (United States)

Author keywords

Bayesian distance stochastic frontier; Customer satisfaction; Hotel efficiency; US hotels

Indexed keywords

EID: 84858748793     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2011.08.008     Document Type: Article

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