ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings

Journal of Travel Research

Volumn 43, Issue 2, 2004, Pages 180-192

  Sigala, Marianna ^a   Airey, David ^b   Jones, Peter ^b   Lockwood, Andrew ^b  

^a UNIVERSITY OF THE AEGEAN   (Greece)

^b UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Data envelopment analysis (DEA); Impact; Information technology; Productivity

Indexed keywords

DATA ENVELOPMENT ANALYSIS; INFORMATION AND COMMUNICATION TECHNOLOGY; TECHNOLOGY ADOPTION; TOURISM DEVELOPMENT; TOURISM MARKET;

EASTERN HEMISPHERE; EURASIA; EUROPE; UNITED KINGDOM; WESTERN EUROPE; WORLD;

EID: 10244241855     PISSN: 00472875     EISSN: None     Source Type: Journal    
DOI: 10.1177/0047287504268247     Document Type: Article

References (66)

1. Al-Shammari, M., and A. Salimi (1998). "Modeling the Operating Efficiency of Banks: A Non-Parametric Methodology." Logistics Information Management, 11 (1): 5-17.
2. Avkiran, N. K. (1999). Productivity Analysis in the Services Sector with Data Envelopment Analysis. Queensland, Australia: Camira.
3. Baker, M., and B. Li (1996). "A Little of What You Fancy Does You Good? Does IT Make a Positive Contribution to the Hospitality Industry?" Paper presented to the HITA Conference, Edinburgh, UK, May 17-20.
4. Baker M., and M. Riley (1994). "New Perspectives on Productivity in Hotels: Some Advances and New Directions.' International Journal of Hospitality Management, 13 (4): 297-311.
5. Baker, M., and S. Sussmann (1999). "Factors Affecting the Contribution of Information and Communication Technology in the Hospitality Industry." In Information and Communication Technologies in Tourism edited by D. Buhalis and W. Schertler. Vienna, Austria: Springer Verlag, pp. 290-9.
6. Baker, M., S. Sussmann, and M. Meisters (1999). "The Productivity Paradox and the Hospitality Industry." In Information and Communication Technologies in Tourism, edited by D. Buhalis and W. Schertler. Vienna, Austria: Springer Verlag, pp. 300-9.
7. Ball, S. (1993). "Productivity and Productivity Management within FastFood Chains: A Case Study of Wimpy International." Unpublished M.Phil. Thesis, University of Huddersfield.
8. Banker, R. D., V. M. Gadh, and W. L. Gorr (1993). "A Monte Carlo Comparison of Two Production Frontier Estimation Methods: Corrected Ordinary Least Squares and Data Envelopment Analysis." European Journal of Operational Research, 67: 332-43
9. Banker, R. D., and R. J. Kauffman (1988). "Strategic Contributions of IT: An Empirical Study of ATM Networks." In Proceedings of the Ninth International Conference on Information Systems. Minneapolis, Minnesota: Association for Information Systems.
10. Banker R. D., R. J. Kauffman, and R.C. Morey (1990). "Measuring the Gains in Operational Efficiency from Information Technology: A Study of the Positran Deployment at Hardee's Inc." Journal of Management Information Systems, 7 (2): 29-54.
11. Banker, R. D., and R. C. Morey (1986). "Efficiency Analysis for Exogenously Fixed Inputs and Outputs." Operations Research, 34: 513-21.
12. Banxia Ltd. (1999). "Frontier Analyst Manual and Software." Frontier Analyst Manual http://www.banxia.com
13. Bender, D. (1986). "Financial Impact of Information Processing." Journal of Management Information Systems, 3 (2 ): 232-8.
14. Brynjolfsson, E. (1993). "The Productivity Paradox of Information Technology: Review and Assessment." Communications of the ACM, 36 (12): 67-77.
15. Byrd, T., and T. Marshall (1997). "Relating IT Investment to Organizational Performance: A Causal Model Analysis." International Journal of Management Science, 25 (1): 43-56.
16. Charnes, A. C., W. W. Cooper, A. Y. Lewin, and L. M. Seiford (1994). Data Envelopment Analysis: Theory, Methodology and Applications. Boston: Kluwer Academic.
17. Charnes, A. C., W. W., Cooper, and E. Rhodes (1978). "Measuring the Efficiency of Decision Making Units." European Journal of Operational Research, 2 (6): 429-44.
18. Chew, B. W. (1986). "No Nonsense Guide to Measuring Productivity." Harvard Business Review, 64 (1): 30-89.
19. Cline, R., and M. Warner (1999). Hospitality 2000: The Technology; A Global Survey of the Hospitality Industry' s Leadership Report. New York: Arthur Andersen Consultancy.
20. Cooper, W. W., L. M. Seiford, and K. Tone (2000). Data Envelopment Analysis. A Comprehensive Text with Models, Applications, References and DEA-Solver Software. Boston: Kluwer Academic.
21. Cron, W., and M. Sobol (1983). "The Relationship Between Computerisation and Performance." Information Management, 6 (1): 171-81.
22. Dasgupta S., J. Sakris, and S. Talluri (1999). "Influence of Information Technology Investment on Firm Productivity: A Cross-Sectional Study." Logistics Information Management, 12 (1/2): 120-9.
23. David, J., S. Graboski, and M. Kasavana (1996). "The Productivity Paradox of Hotel-Industry Technology." Cornell Hotel and Restaurant Administration Quarterly, 37 (2): 64-70.
24. Dos Santos, B. L., G. K. Peffers, and D. C. Mauer (1993). "The Impact of Information Technology Investment Announcements on the Market Value of the Firm." Information Systems Research, 4 (1): 1-23.
25. Dyson, G., E. Thanassoulis, and A. Boussofiane (1990). "Data Envelopment Analysis." (Tutorial papers in operational research by the Operational Research Society).
26. Gong, B. H., and R. C. Sickles (1989). "Finite Sample Evidence on the Performance of Stochastic Frontiers and Data Envelopment Analysis Using Panel Data." Journal of Productivity Analysis, 1: 229-61.
27. Gong, B. H., and R. C. Sickles (1992). "Finite Sample Evidence on the Performance of Stochastic Frontiers and Data Envelopment Analysis Using Panel Data." Journal of Econometrics, 51, 259-84.
28. Guiffrida, A., and H. Gravelle (2001). "Measuring Performance in Primary Care: Econometric Analysis and DEA." Applied Economics, 33: 163-75.
29. Gummesson, E. (1998). "productivity, Quality, Relationship Marketing in Service Organisations." International Journal of Contemporary Hospitality Management, 10 (1): 4-15.
30. Harris, S. E., and J. L. Katz (1991). "Organisational Performance and Information Technology Investment Intensity in the Insurance Industry." Organisation Science, 2 (3): 263-96.
31. Heap, J. P. (1992). Productivity Management: A Fresh Approach. London: Cassell.
32. Hitt, L., and E. Brynjolfsson (1996). "Productivity, Profit and Consumer Welfare: Three Different Measures of Information Technology Value." MIS Quarterly, 20 (2): 121-42.
33. Johns, N. (1993). "Productivity Management through Design and Operation: A Case Study." International Journal of Contemporary Hospitality Management, 5 (2): 20-24.
34. Johns N., B. Howcroft, and L. Drake (1997). "The Use of Data Envelopment Analysis to Monitor Hotel Productivity." Progress in Tourism and Hospitality Research, 3: 119-27.
35. Johns, N., and K. Wheeler (1991). "Productivity and Performance Measurement and Monitoring." In Strategic Hospitality Management, edited by R. Teare. London: Cassell, pp. 45-71.
36. Jones, P. (1988). "Quality, Capacity and Productivity in Service Industries." International Journal of Hospitality Management, 7 (2): 104-12.
37. Jurison, J. (1996). "Towards More Effective Management of Information Technology Benefits." Journal of Strategic Information Systems, 5: 263-74.
38. Kauffman, R. J., and P. Weill (1989). "An Evaluative Framework for Research on the Performance Effects of Information Technology Investment." In Proceedings of the Tenth International Conference on Information Systems, edited by J. I. Gross, J. C. Henderson, and B. R. Konsynski. Boston: Association for Information Systems, pp. 239-47.
39. Loveman, G. W. (1994). "Assessment of the Productivity Impact of Information Technologies." In Information Technology and the Corporation of the 1990s: Research Studies, edited by T. J. Alien, and M. S. Morton. Cambridge: MIT Press, pp. 81-99.
40. Lucas, H. C. (1993). "The Business Value of Information Technology: A Historical Perspective and Thoughts for Future Research." In Strategic Information Technology Management, edited by R. Banker, R. Kauffman and M. A. Mahmood. Harrisburg, PA: Idea, pp. 126-39.
41. Mahmood, M. G., I. Mann, M. Dubrow, and J. Skidmore (1998). "Information Technology Investment and Organization Performance: A Lagged Data Analysis."In Proceedings of the 1998 Resources Management Association International Conference, edited by M. Khosrowpour. Harrisburg, PA: Idea, pp. 219-225.
42. Menon, N. M. (2000). The Impact of Information Technology: Evidence from the Healthcare Industry. New York: Garland.
43. Millar, V. (1986). "Five Steps to Using Information for Competitive Advantage." Journal of Information Management, (Spring): 67-72.
44. Norman, M., and B. Stoker (1991). DEA The Assessment of Performance London: Wiley.
45. Paradi, J. C., D. N. Reese, and D. Rosen (1997). "Applications of DEA to Measure the Efficiency of Software Production at Two Large Canadian Banks." Annals of Operations Research, 73: 91-115.
46. Prattipati, S. N. (1995). "Impact of Information Technologies on Organizational Productivity in the U.S. Aerospace Industry." In Proceedings of the Thirteenth International Conference of the Association of Management, August, Vancouver, BC: Association of Management, pp. 137-49.
47. Rai, A., R. Patnayakuni, and N. Patnayakuni (1996). "Refocusing Where and How IT Value Is Realized: An Empirical Investigation." Omega, The International Journal of Management Science, 24: 399-413.
48. Read, L., and E. Thanassoulis (1995). "A Comparison of Data Envelopment Analysis and Stochastic Frontiers under Variation of Fit." Working paper No. 0234. Coventry, UK: University of Warwick, Business School.
49. Rimmington, M., and G. Clark (1996). "Productivity Measurement in Food Service Systems." In Productivity Management in Hospitality and Tourism, edited by N. Johns. London: Cassell, pp. 194-208.
50. Roach, S. S. (1991). "Services under Siege - The Restructuring Imperative." Harvard Business Review, 69 (5): 82-91.
51. Sengupta, J. K. (1988). "A Robust Approach to the Measurement of Farrell Efficiency." Applied Economics, 20: 273-83.
52. Shafer, S., and T. Byrd (2000). "A Framework for Measuring the Efficiency of Organizational Investments in Information Technology Using Data Envelopment Analysis." Omega, The International Journal of Management Science, 28: 125-41.
53. Sigala, M. (2001). "Modeling e-Marketing Strategies: Internet Presence and Exploitation of Greek Hotels." Journal of Travel and Tourism Marketing, 11 (2/3): 83-103.
54. Sigala, M. (2002a). "Assessing the Impact of Information and Communication Technologies in the Hotel Sector: An Operations Management Approach." Unpublished Ph.D. dissertation, University of Surrey, UK.
55. Sigala, M. (2002b). "The Impact of Multimedia on Employment Patterns in Small and Medium Hospitality and Tourism Enterprises (SMTHEs in UK." Information Technology and Tourism, 4 (3/4): 175-89.
56. Sigala, M., D. Airey, P. Jones, and A. Lockwood (2000). "The Adoption and Diffusion of Multimedia Technologies in the Tourism and Hospitality Sectors." In Information & Communication Technologies in Tourism 2000 (ENTER), edited by D. Fesenmaier, S. Klein, and D. Buhalis. Vienna, Austria: Springer Verlag, pp. 397-407.
57. Sigala, M., A. Lockwood, and P. Jones (2001). "Strategic Implementation and IT: Gaining Competitive Advantage from the Hotel Reservation Process." International Journal of Contemporary Hospitality Management, 17 (3): 364-71.
58. Siguaw, J. A., C. A. Enz, and K. Namasivayam (2000). "Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives." Journal of Travel Research, 39: 192-201.
59. Smith, P. (1997) "Model Misspecification in Data Envelopment Analysis." Annals of Operations Research, 73: 233-52.
60. Strassmann, P. (1990). The Business Value of Computers: An Executive's Guide. New Canaan, Connecticut: The Information Economic Press.
61. Strassmann, P. (1997). The Squandered Computer. New Canaan, Connecticut: The Information Economic Press.
62. Venkatraman, N., and A. Zaheer (1990). "Electronic Integration and Strategic Advantage: A Quasi-Experimental Study in the Insurance Industry." Information Systems Research, 3 (4): 307-33.
63. Weill, P. (1992). "The Relationship between Investment in IT and Finn Performance: A Study of the Valve Manufacturing Sector." Information Systems Research, 3 (4): 307-33.
64. Werthner, H., and S. Klein (1999). Information Technology and Tourism; A Challenging Relationship. Vienna, Austria: Springer Verlag.
65. Willcocks, L., V. Graeser, and S. Lester (1998). "Cybernomics and IT Productivity: Not Business as Usual?" European Management Journal 16 (3): 272-83.
66. Wöber, K. W. (2000). "Benchmarking Hotel Operations on the Internet: A Data Envelopment Analysis Approach." Information Technology and Tourism 3 (3/4): 195-212.