-
1
-
-
84986101138
-
A customer-oriented new service development process
-
Alam, I. and Perry, C. 2002. A customer-oriented new service development process. Journal of Services Marketing, 6(6): 15-534.
-
(2002)
Journal of Services Marketing
, vol.6
, Issue.6
, pp. 15-534
-
-
Alam, I.1
Perry, C.2
-
4
-
-
0001939763
-
Building bridges for innovation: The role of consultants in technology transfer
-
Bessant, J. and Rush, H. 1995. Building bridges for innovation: The role of consultants in technology transfer. Research Policy, 1(1): 7-114.
-
(1995)
Research Policy
, vol.1
, Issue.1
, pp. 7-114
-
-
Bessant, J.1
Rush, H.2
-
5
-
-
46049090761
-
Service blueprinting: A practical technique for service innovation
-
Bitner, M. J., Ostrom, A. L. and Morgan, F. N. 2008. Service blueprinting: A practical technique for service innovation. California Management Review, 3(3): 6-94.
-
(2008)
California Management Review
, vol.3
, Issue.3
, pp. 6-94
-
-
Bitner, M.J.1
Ostrom, A.L.2
Morgan, F.N.3
-
6
-
-
85122765006
-
Success factors in developing new business services
-
de Brentani, U. 1991. Success factors in developing new business services. European Journal of Marketing, 2(2): 3-59.
-
(1991)
European Journal of Marketing
, vol.2
, Issue.2
, pp. 3-59
-
-
de Brentani, U.1
-
7
-
-
1642377785
-
The fashion of management fashion: A surge too far
-
Clark, T. 2004. The fashion of management fashion: A surge too far. Organization, 2(2): 97-306.
-
(2004)
Organization
, vol.2
, Issue.2
, pp. 97-306
-
-
Clark, T.1
-
8
-
-
0000136501
-
Exploiting the service concept for service design and development
-
In: Fitzsimmons J., Fitzsimmons M., editors Thousand Oaks, CA: Sage
-
Clark, G., Johnston, R. and Shulver, M. 2000. "Exploiting the service concept for service design and development". In New service design, Edited by: Fitzsimmons, J. and Fitzsimmons, M. 71-91. Thousand Oaks, CA: Sage.
-
(2000)
New service design
, pp. 71-91
-
-
Clark, G.1
Johnston, R.2
Shulver, M.3
-
9
-
-
0001802692
-
Innovation, measurement and services: The new problematique
-
In: Metcalfe J. S., Miles I., editors Boston, MA: Kluwer Academic
-
Coombs, R. and Miles, I. 2000. "Innovation, measurement and services: The new problematique". In Innovation systems in the service economy: Measurement and case study analysis, Edited by: Metcalfe, J. S. and Miles, I. 85-103. Boston, MA: Kluwer Academic.
-
(2000)
Innovation systems in the service economy: Measurement and case study analysis
, pp. 85-103
-
-
Coombs, R.1
Miles, I.2
-
10
-
-
0038761534
-
Critical success factors for new financial services
-
Cooper, R. G. and Edgett, S. J. 1996. Critical success factors for new financial services. Marketing Management, 3(3): 6-37.
-
(1996)
Marketing Management
, vol.3
, Issue.3
, pp. 6-37
-
-
Cooper, R.G.1
Edgett, S.J.2
-
11
-
-
0039272401
-
Sedimentation and transformation in organizational change: The case of Canadian law firms
-
Cooper, D., Hinings, C. R., Greenwood, R. and Brown, J. 1996. Sedimentation and transformation in organizational change: The case of Canadian law firms. Organization Studies, 4(4): 23-647.
-
(1996)
Organization Studies
, vol.4
, Issue.4
, pp. 23-647
-
-
Cooper, D.1
Hinings, C.R.2
Greenwood, R.3
Brown, J.4
-
12
-
-
0041154848
-
Quality in new service development: Key concepts and a frame of reference
-
Edvardsson, B. 1997. Quality in new service development: Key concepts and a frame of reference. International Journal of Production Economics, 52(1-2): 31-46.
-
(1997)
International Journal of Production Economics
, vol.52
, Issue.1-2
, pp. 31-46
-
-
Edvardsson, B.1
-
15
-
-
84856682226
-
-
(Fenix WP 2001:17). Retrieved from
-
Engvall, M., Magnusson, P., Marshall, C., Olin, T. and Sandberg, R. 2001. Creative approaches to development: Exploring alternatives to sequential stage-gate models, (Fenix WP 2001:17). Retrieved fromhttp://www.fenix.chalmers.se
-
(2001)
Creative approaches to development: Exploring alternatives to sequential stage-gate models
-
-
Engvall, M.1
Magnusson, P.2
Marshall, C.3
Olin, T.4
Sandberg, R.5
-
16
-
-
61349106030
-
From peer production to productization: A study of socially enabled business exchanges in open source service networks
-
Feller, J., Finnegan, P., Fitzgerald, B. and Hayes, J. 2008. From peer production to productization: A study of socially enabled business exchanges in open source service networks. Information Systems Research, Linthicum, 4(4): 75-495.
-
(2008)
Information Systems Research, Linthicum
, vol.4
, Issue.4
, pp. 75-495
-
-
Feller, J.1
Finnegan, P.2
Fitzgerald, B.3
Hayes, J.4
-
17
-
-
84950913160
-
Business process reengineering and the commodification of management knowledge
-
Fincham, R. 1995. Business process reengineering and the commodification of management knowledge. Journal of Marketing Management, 7(7): 07-719.
-
(1995)
Journal of Marketing Management
, vol.7
, Issue.7
, pp. 07-719
-
-
Fincham, R.1
-
18
-
-
1242328544
-
Blueprinting the service company - managing service processes efficiently
-
Fliess, S. and Kleinaltenkamp, M. 2004. Blueprinting the service company - managing service processes efficiently. Journal of Business Research, 4(4): 92-404.
-
(2004)
Journal of Business Research
, vol.4
, Issue.4
, pp. 92-404
-
-
Fliess, S.1
Kleinaltenkamp, M.2
-
19
-
-
34247621138
-
Knowledge-intensive business services: Processing knowledge and producing innovation
-
In: Gadrey J., Gallouj F., editors Cheltenham: Edward Elgar
-
Gallouj, F. 2002. "Knowledge-intensive business services: Processing knowledge and producing innovation". In Productivity, innovation and knowledge in services: New economic and sosio-economic approaches, Edited by: Gadrey, J. and Gallouj, F. 256-284. Cheltenham: Edward Elgar.
-
(2002)
Productivity, innovation and knowledge in services: New economic and sosio-economic approaches
, pp. 256-284
-
-
Gallouj, F.1
-
20
-
-
0036532299
-
The service concept: The missing link in service design research
-
Goldstein, S. M., Johnston, R., Duffy, J. and Rao, J. 2002. The service concept: The missing link in service design research. Journal of Operations Management, 2(2): 21-134.
-
(2002)
Journal of Operations Management
, vol.2
, Issue.2
, pp. 21-134
-
-
Goldstein, S.M.1
Johnston, R.2
Duffy, J.3
Rao, J.4
-
21
-
-
84869571048
-
A service quality model and its marketing implications
-
Grönroos, C. 1984. A service quality model and its marketing implications. European Journal of Marketing, 18(4): 36-44.
-
(1984)
European Journal of Marketing
, vol.18
, Issue.4
, pp. 36-44
-
-
Grönroos, C.1
-
23
-
-
3543121742
-
Mass customization: Conceptual underpinnings, opportunities and limits
-
Hart, C. 1995. Mass customization: Conceptual underpinnings, opportunities and limits. International Journal of Service Industry Management, 6(2): 36-45.
-
(1995)
International Journal of Service Industry Management
, vol.6
, Issue.2
, pp. 36-45
-
-
Hart, C.1
-
25
-
-
2942700922
-
Co-producers of innovation: On the role of knowledge-intensive business services in innovation
-
In: Gadrey J., Gallouj F., editors Cheltenham: Edward Elgar
-
den Hertog, P. 2002. "Co-producers of innovation: On the role of knowledge-intensive business services in innovation". In Productivity, innovation and knowledge in services: New economic and socio-economic approaches, Edited by: Gadrey, J. and Gallouj, F. 223-255. Cheltenham: Edward Elgar.
-
(2002)
Productivity, innovation and knowledge in services: New economic and socio-economic approaches
, pp. 223-255
-
-
den Hertog, P.1
-
26
-
-
85087100104
-
The new knowledge-infrastructure: The role of technology-based knowledge-intensive business services in national innovation systems
-
In: Boden M., Miles I., editors London: Continuum
-
den Hertog, P. and Bilderbeek, R. 2000. "The new knowledge-infrastructure: The role of technology-based knowledge-intensive business services in national innovation systems". In Services and the knowledge-based economy, Edited by: Boden, M. and Miles, I. 222-246. London: Continuum.
-
(2000)
Services and the knowledge-based economy
, pp. 222-246
-
-
den Hertog, P.1
Bilderbeek, R.2
-
27
-
-
20744440355
-
Contested commodification: Consultancies and their struggle with new concept development
-
Heusinkveld, S. and Benders, J. 2005. Contested commodification: Consultancies and their struggle with new concept development. Human Relations, 3(3): 83-310.
-
(2005)
Human Relations
, vol.3
, Issue.3
, pp. 83-310
-
-
Heusinkveld, S.1
Benders, J.2
-
31
-
-
0041627447
-
Towards high value-added products and services: Mass customization and beyond
-
Jiao, J., Ma, Q. and Tseng, M. 2003. Towards high value-added products and services: Mass customization and beyond. Technovation, 23(10): 809-821.
-
(2003)
Technovation
, vol.23
, Issue.10
, pp. 809-821
-
-
Jiao, J.1
Ma, Q.2
Tseng, M.3
-
32
-
-
1242277936
-
Service mapping: Back to basics
-
In: Glynn W. J., Barnes J. G., editors Chichester: John Wiley & Sons
-
Kingman-Brundage, J. 1995. "Service mapping: Back to basics". In Understanding services management, Edited by: Glynn, W. J. and Barnes, J. G. 119-142. Chichester: John Wiley & Sons.
-
(1995)
Understanding services management
, pp. 119-142
-
-
Kingman-Brundage, J.1
-
34
-
-
0001905581
-
Production-line approach to service
-
Levitt, T. 1972. Production-line approach to service. Harvard Business Review, 50(5): 41-52.
-
(1972)
Harvard Business Review
, vol.50
, Issue.5
, pp. 41-52
-
-
Levitt, T.1
-
36
-
-
0003924349
-
-
(European Innovation Monitoring System Publication No. 15). Luxembourg: EIMS
-
Miles, I., Kastrinos, N., Flanagan, K., Bilderbeek, R., Hertog, B., Huntink, W. and Bouman, M. 1995. Knowledge-intensive business services: Users, carriers and sources of innovation, (European Innovation Monitoring System Publication No. 15). Luxembourg: EIMS.
-
(1995)
Knowledge-intensive business services: Users, carriers and sources of innovation
-
-
Miles, I.1
Kastrinos, N.2
Flanagan, K.3
Bilderbeek, R.4
Hertog, B.5
Huntink, W.6
Bouman, M.7
-
37
-
-
68349109628
-
Client-consultant interaction: Capturing social practices of professional service production
-
Nikolova, N., Reihlen, M. and Schlapfner, J. 2009. Client-consultant interaction: Capturing social practices of professional service production. Scandinavian Journal of Management, 3(3): 89-298.
-
(2009)
Scandinavian Journal of Management
, vol.3
, Issue.3
, pp. 89-298
-
-
Nikolova, N.1
Reihlen, M.2
Schlapfner, J.3
-
39
-
-
0002135956
-
Managing service demand at the point of delivery
-
Northcraft, G. B. and Chase, R. B. 1985. Managing service demand at the point of delivery. Academy of Management Review, 1(1): 6-75.
-
(1985)
Academy of Management Review
, vol.1
, Issue.1
, pp. 6-75
-
-
Northcraft, G.B.1
Chase, R.B.2
-
41
-
-
84858313763
-
Productizing Your Practice: How To Make Your Legal Services More Tangible and Profitable
-
Retrieved from
-
Productizing Your Practice: How To Make Your Legal Services More Tangible and Profitable. Retrieved fromhttp://www.lawbiz.com/bottom_linevol-26-1.html
-
-
-
-
42
-
-
1842803414
-
Tangibilizing the intangibles: Some strategies for services marketing
-
Reddy, A., Buskirk, B. and Kaicker, A. 1993. Tangibilizing the intangibles: Some strategies for services marketing. Journal of Services Marketing, 7(3): 13-17.
-
(1993)
Journal of Services Marketing
, vol.7
, Issue.3
, pp. 13-17
-
-
Reddy, A.1
Buskirk, B.2
Kaicker, A.3
-
45
-
-
0002360926
-
Innovation processes and the role of knowledge-intensive business services (KIBS)
-
In: Koschatzky K., Kulicke M., Zenker A., editors Heidelberg: Physica-Verlag
-
Strambach, S. 2001. "Innovation processes and the role of knowledge-intensive business services (KIBS)". In Innovation networks. Concepts and challenges in the European perspective, Edited by: Koschatzky, K., Kulicke, M. and Zenker, A. 53-68. Heidelberg: Physica-Verlag.
-
(2001)
Innovation networks. Concepts and challenges in the European perspective
, pp. 53-68
-
-
Strambach, S.1
-
46
-
-
0036784973
-
The service economy: Standardisation or customisation?
-
Sundbo, J. 2002. The service economy: Standardisation or customisation?. The Service Industries Journal, 22(4): 93-116.
-
(2002)
The Service Industries Journal
, vol.22
, Issue.4
, pp. 93-116
-
-
Sundbo, J.1
-
47
-
-
84929301234
-
Innovation as a loosely coupled system in services
-
In: Metcalfe J. S., Miles I., editors Boston, MA: Kluwer Academic
-
Sundbo, J. and Gallouj, F. 2000. "Innovation as a loosely coupled system in services". In Innovation systems in the service economy - measurement and case study analysis, Edited by: Metcalfe, J. S. and Miles, I. 43-68. Boston, MA: Kluwer Academic.
-
(2000)
Innovation systems in the service economy - measurement and case study analysis
, pp. 43-68
-
-
Sundbo, J.1
Gallouj, F.2
-
49
-
-
41849140849
-
From goods to service(s): Divergences and convergences of logics
-
Vargo, S. L. and Lusch, R. F. 2008. From goods to service(s): Divergences and convergences of logics. Industrial Marketing Management, 37(3): 254-259.
-
(2008)
Industrial Marketing Management
, vol.37
, Issue.3
, pp. 254-259
-
-
Vargo, S.L.1
Lusch, R.F.2
|