Intellectual capital and new product sale performance of the financial services industry in Taiwan

Service Industries Journal

Volumn 31, Issue 16, 2011, Pages 2641-2659

  Chien, Shu Hua ^a   Chao, Min Chih ^a  

^a National Taichung Institute College   (Taiwan)

Author keywords

co production; cross functional integration; financial services industry; intellectual capital; new product sale performance

Indexed keywords

FINANCIAL SERVICES; HUMAN CAPITAL; PERFORMANCE ASSESSMENT;

TAIWAN;

EID: 84858211682     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2010.506572     Document Type: Article

References (64)

1. Altinay, L. 2005. The intrapreneur role of the development directors in an international hotel group. The Service Industries Journal, 25(3): 403-419.
2. Altinay, L., Altinay, E. and Gannon, J. 2008. Exploring the relationship between the human resource management practices and growth in small service firms. The Service Industries Journal, 28(7): 919-937.
3. Armstrong, J. S. and Overton, T. S. 1977. Estimating non-response bias in mail survey. Journal of Marketing Research, 14(3): 396-402.
4. Arribas, I. and Vila, J. E. 2007. Human capital determinants of the survival of entrepreneurial service firms in Spain. International Entrepreneurship and Management Journal, 3(3): 309-332.
5. Auh, S., Bell, S. J., McLeod, C. S. and Shih, E. 2007. Co-production and customer loyalty in financial services. Journal of Retailing, 83(3): 359-370.
6. Barney, J. B. 1991. Firm resources and sustained competitive advantage. Journal of Management, 17(1): 99-120.
7. Baron, R. M. and Kenny, D. A. 1986. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6): 1173-1182.
8. Bassi, L. and McMurrer, D. 1997. Training investment can mean financial performance. Training and Development, 52(5): 40-42.
9. Boedker, C., Guthrie, J. and Cuganesan, S. 2005. An integrated framework for visualising intellectual capital. Journal of Intellectual Capital, 6(4): 510-527.
10. Bontis, N. 1996. There is price on your head: Managing intellectual capital strategically. Business Quarterly, 60(Summer): 41-47.
11. Bontis, N. 1998. Intellectual capital: An exploratory study that develops measures and models. Management Decision, 36(2): 63-76.
12. Bontis, N. 1999. Managing organizational knowledge by diagnosing intellectual capital: Framing and advancing the state of the field. International Journal of Technology Management, 18(8): 433-462.
13. Bontis, N., Keow, W. C.C. and Richardson, S. 2000. Intellectual capital and business performance in Malaysian industries. Journal of Intellectual Capital, 1(1): 85-100.
14. Bozzolan, S., Favotto, F. and Ricceri, F. 2003. Italian annual intellectual capital disclosure: An empirical analysis. Journal of Intellectual Capital, 4(4): 543-558.
15. Brennan, N. and Connell, B. 2000. Intellectual capital: Current issues and policy implications. Journal of Intellectual Capital, 1(3): 206-240.
16. Brooking, A. 1996. Intellectual capital, London: International Thomson Business Press.
17. Bueno, E., Salmador, M. P. and Rodri{dotless}guez, O. 2004. The role of social capital in today's economy: Empirical evidence and proposal of a new model of intellectual capital. Journal of Intellectual Capital, 5(4): 556-574.
18. Calantone, R. J., Cavusgil, S. T. and Zhao, Y. 2002. Learning orientation, firm innovation capability, and firm performance. Industrial Marketing Management, 31(6): 515-524.
19. Chen, Y. S., Lin, J., Ji, M. and Chang, C. H. 2006. The influence of intellectual capital on new product development performance - the manufacturing companies of Taiwan as an example. Total Quality Management and Business Excellence, 17(10): 1323-1339.
20. Chen, C. J., Shih, H. A. and Yang, S. Y. 2009. The role of intellectual capital in knowledge transfer. IEEE Transactions on Engineering Management, 56(3): 402-411.
21. Chien, S. H. and Chen, J. 2010. Supplier involvement and customer involvement effect on new product development success in financial service industry. The Service Industries Journal, 30(2): 185-201.
22. Clark, K. and Wheelwright, S. C. 1993. Managing new product and process development, New York, NY: Free Press.
23. Crawford, C. M. and Benedetto Di, C. A. 2002. New products management, 7, New York, NY: McGraw-Hill Inc.
24. Das, T. K. and Teng, B. S. 2000. A resource-based theory of strategic alliance. Journal of Management, 26(1): 31-61.
25. Drucker, P. F. 1985. Innovation and entrepreneurship: Practice and principles, New York, NY: Harper and Row.
26. Dzinkowski, R. 2000. The measurement and management of intellectual capital: An introduction. Management Accounting, 78(2): 32-36.
27. Edvinsson, L. and Malone, M. S. 1997. Intellectual capital: Realizing your company's true value by finding its hidden brainpower, New York, NY: Harper Business.
28. Galbraith, J. K. 1969. The new industrial state, Harmondsworth: Penguin.
29. Galbreath, J. 2005. Which resources matter the most to firm success? An exploratory study of resource-based theory. Technovation, 25(9): 979-987.
30. Grant, R. M. 1991. The resource-based theory of competitive advantage: Implications for strategy formulation. California Management Review, 33(1): 114-135.
31. Grant, R. M. 1996. Prospering in dynamically competitive environments: Organizational capability as knowledge integration. Organization Science, 7(4): 375-387.
32. Griffin, A. and Hauser, J. R. 1996. Integrating R&D and marketing: A review and analysis of the literature. Journal of Product Innovation Management, 13(3): 191-205.
33. Guthrie, J. and Petty, R. 2000. Intellectual capital: Australian annual reporting practices. Journal of Intellectual Capital, 1(3): 241-251.
34. Gupta, A. K. and Souder, W. E. 1998. Key drivers of reduced cycle time. Research-Technology Management, 41(4): 38-43.
35. Hair, J. F., Anderson, R. E. and Black, W. C. 1998. Multivariate data analysis, New Jersey: Prentice Hall.
36. Hill, C. W. and Jones, G. R. 2001. Strategic management theory: An integrated approach, Boston, MA: Houghton Mifflin Publishing.
37. Iansiti, M. and Clark, K. B. 1994. Integration and dynamics capability: Evidence from product development in automobiles and mainframe computers. Industrial and Corporate Change, 3(3): 557-605.
38. Kahn, K. B. 1996. A definition of interdepartmental integration with implications for product development performance. Journal of Product Innovation Management, 13(2): 137-151.
39. Kaplan, R. S. and Norton, D. P. 1996. The balanced scorecard: Translating strategic into action, Boston, MA: Harvard Business School Press.
40. Kfir, R. 2000. A framework, process and tool for managing technology-based assets. R&D Management, 30(4): 297-304.
41. Liñan, F. 2008. Skill and value perceptions: How do they affect entrepreneurial intentions?. International Entrepreneurship and Management Journal, 4(3): 257-272.
42. Manigart, V., Collewaert, M., Wright, S., Pruthi, A., Lockett, A., Bruining, H. and Landstorm, H. 2007. Human capital and the internationalization of venture capital firms. International Entrepreneurship and Management Journal, 3(1): 109-125.
43. Millson, M. R. and Wilemon, D. 2002. The impact of organizational integration and product development proficiency on market success. Industrial Marketing Management, 31(1): 1-23.
44. Moenaert, R. K., Souder, W. E., Meyer, A. D. and Deschoolmeester, D. 1994. R&D marketing integration mechanisms, communication flows, and innovation success. Journal of Product Innovation Management, 11(1): 31-45.
45. Moorman, C. 1995. Organizational market-information processes: Cultural antecedents and new product outcomes. Journal of Marketing Research, 32(3): 318-335.
46. Morelli, N. 2009. Service as value co-production: Reframing the service design process. Journal of Manufacturing Technology Management, 20(5): 568-590.
47. Pagell, M. 2004. Understanding the factors that enable and inhibit the integration of operations, purchasing and logistics. Journal of Operations Management, 22(5): 459-487.
48. Petroni, A. 1996. The analysis of dynamic capabilities in a competence oriented organization. Technovation, 18(3): 179-189.
49. Porter, M. E. 1991. Toward a dynamic theory of strategic. Strategic Management Journal, 12(1): 95-117.
50. Prahalad, C. K. and Ramaswamy, V. 2004. The future of competition: Co-creating unique value with customers, Boston, MA: Harvard Business School Press.
51. Ramaseshan, B., Caruana, A. and Pang, L. S. 2002. The effect of market orientation on new product performance: A study among Singaporean firm. The Journal of Product and Brand Management, 11(6/7): 399-409.
52. Rhyne, L. C., Teagarden, M. B. and Panhuyzen, W. V. 2002. Technology-based competitive strategies - the relationship of culture dimension to new product innovation. Journal of High Technology Management Research, 13(2): 249-277.
53. Rodriguez, M. J. and Santos, F. J. 2009. Women nascent entrepreneurs and social capital in the process of firm creation. International Entrepreneurship and Management Journal, 5(1): 45-64.
54. Roos, J., Roos, G., Dragonetti, N. and Edvinsson, L. 1997. Intellectual capital: Navigating in the new business landscape, London: Macmillan Business.
55. Rudez, H. N. and Mihalic, T. 2007. Intellectual capital in the hotel industry: A case study from Slovenia. International Journal of Hospitality Management, 26(1): 188-199.
56. Runyan, R. C., Huddleston, P. and Swinney, J. 2007. Entrepreneurial orientation and social capital a small firm strategies: A study of gender differences from a resource-based view. International Entrepreneurship and Management Journal, 2(4): 455-477.
57. Shaw, E., Lam, W. and Carter, S. 2008. The role of entrepreneurial capital in building service reputation. The Service Industries Journal, 28(7): 899-917.
58. Song, X. M. and Parry, M. E. 1997. A cross-national comparative study of new product development processes: Japan and the United States. Journal of Marketing, 61(2): 1-18.
59. Souder, W. E., Sherman, J. D. and Davies-Cooper, R. 1998. Environmental uncertainty, organizational integration, and new product development effectiveness: A test of contingency theory. Journal of Product Innovation Management, 15(6): 520-533.
60. Susman, G. I. and Ray, J. M. 1999. Test of a model of organizational contributors to product development team effectiveness. Journal of Engineering and Technology Management, 16(3-4): 223-245.
61. Teece, D. J. and Pisano, G. 1994. The dynamic capabilities of firms: An introduction. Industrial and Corporate Change, 3(3): 537-556.
62. Ulrich, D. 1998. Intellectual capital equals competence × commitment. Sloan Management Review, 39(2): 15-26.
63. Watson, A. and Stanworth, J. 2006. Franchising and intellectual capital: A franchisee's perspective. International Entrepreneurship and Management Journal, 2(3): 337-349.
64. Wu, W. Y., Chang, M. L. and Chen, C. W. 2008. The influence of intellectual capital on new product development performance - the manufacturing companies of Taiwan as an example. R&D Management, 38(3): 265-277.