메뉴 건너뛰기




Volumn 30, Issue 4, 2011, Pages 161-177

"I'm Satisfied ... But": Clients' and Families' Contingent Responses About Home Care

Author keywords

elderly; family satisfaction; home care; home health services; home support; older adults; patient satisfaction; qualitative research; quality care; satisfaction

Indexed keywords

AGED; ARTICLE; CANADA; CAREGIVER; FEMALE; HEALTH CARE QUALITY; HOME CARE; HUMAN; MALE; MIDDLE AGED; PATIENT SATISFACTION; QUALITATIVE RESEARCH; VERBAL COMMUNICATION;

EID: 84858135963     PISSN: 01621424     EISSN: 15450856     Source Type: Journal    
DOI: 10.1080/01621424.2011.622242     Document Type: Article
Times cited : (19)

References (47)
  • 1
    • 3242671472 scopus 로고    scopus 로고
    • Questerviews': Using questionnaires in qualitative interviews as a method of integrating qualitative and quantitative health services research
    • Adamson, J., Gooberman-Hill, R., Woolhead, G. and Donovan, J. 2004. 'Questerviews': Using questionnaires in qualitative interviews as a method of integrating qualitative and quantitative health services research. Journal of Health Services Research & Policy, 9(3): 139-145.
    • (2004) Journal of Health Services Research & Policy , vol.9 , Issue.3 , pp. 139-145
    • Adamson, J.1    Gooberman-Hill, R.2    Woolhead, G.3    Donovan, J.4
  • 3
    • 0036059963 scopus 로고    scopus 로고
    • Elderly people's accounts of home care rationing: Missing voices in long-term care policy debates
    • Aronson, J. 2002. Elderly people's accounts of home care rationing: Missing voices in long-term care policy debates. Ageing and Society, 22(4): 399-418.
    • (2002) Ageing and Society , vol.22 , Issue.4 , pp. 399-418
    • Aronson, J.1
  • 4
    • 1642291762 scopus 로고    scopus 로고
    • You need them to know your ways': Service users' views about valued dimensions of home care
    • Aronson, J. 2004. 'You need them to know your ways': Service users' views about valued dimensions of home care. Home Health Care Services Quarterly, 22(4): 85-98.
    • (2004) Home Health Care Services Quarterly , vol.22 , Issue.4 , pp. 85-98
    • Aronson, J.1
  • 6
    • 34547330058 scopus 로고    scopus 로고
    • Enhancing rigour in qualitative health research: Exploring subjectivity through Peshkin's I's
    • Bradbury-Jones, C. 2007. Enhancing rigour in qualitative health research: Exploring subjectivity through Peshkin's I's. Journal of Advanced Nursing, 59(3): 290-298.
    • (2007) Journal of Advanced Nursing , vol.59 , Issue.3 , pp. 290-298
    • Bradbury-Jones, C.1
  • 7
    • 84860815884 scopus 로고    scopus 로고
    • Valuing the older person in the context of delivery and receipt of home support: Client perspectives
    • Advance online publication
    • Byrne, K., Frazee, K., Sims-Gould, J. and Martin-Matthews, A. 2010. "Valuing the older person in the context of delivery and receipt of home support: Client perspectives". In Journal of Applied Gerontology, Advance online publication. doi:10.1177/0733464810387578
    • (2010) Journal of Applied Gerontology
    • Byrne, K.1    Frazee, K.2    Sims-Gould, J.3    Martin-Matthews, A.4
  • 11
    • 0942289810 scopus 로고    scopus 로고
    • Expert qualitative researchers and the use of audit trails ... including commentary by Koch
    • Cutcliffe, J. R. and McKenna, H. P. 2004. Expert qualitative researchers and the use of audit trails ... including commentary by Koch. Journal of Advanced Nursing, 45(2): 126-135.
    • (2004) Journal of Advanced Nursing , vol.45 , Issue.2 , pp. 126-135
    • Cutcliffe, J.R.1    McKenna, H.P.2
  • 12
    • 0037790593 scopus 로고    scopus 로고
    • Reframing the evaluation of qualitative health research: Reflections on a review of appraisal guidelines in the health sciences
    • Eakin, J. M. and Mykhalovskiy, E. 2003. Reframing the evaluation of qualitative health research: Reflections on a review of appraisal guidelines in the health sciences. Journal of Evaluation in Clinical Practice, 9(2): 187-194.
    • (2003) Journal of Evaluation in Clinical Practice , vol.9 , Issue.2 , pp. 187-194
    • Eakin, J.M.1    Mykhalovskiy, E.2
  • 13
    • 0025883833 scopus 로고
    • Relationships between home care clients and their workers: Implications for quality of care
    • Eustis, N. N. and Fischer, L. R. 1991. Relationships between home care clients and their workers: Implications for quality of care. The Gerontologist, 31(4): 447-456.
    • (1991) The Gerontologist , vol.31 , Issue.4 , pp. 447-456
    • Eustis, N.N.1    Fischer, L.R.2
  • 15
    • 2442576931 scopus 로고    scopus 로고
    • Raising the quality of home care: A study of service users' views
    • Francis, J. and Netten, A. 2004. Raising the quality of home care: A study of service users' views. Social Policy and Administration, 38(3): 290-305.
    • (2004) Social Policy and Administration , vol.38 , Issue.3 , pp. 290-305
    • Francis, J.1    Netten, A.2
  • 16
    • 0034535240 scopus 로고    scopus 로고
    • The home care satisfaction measure: A client-centered approach to assessing the satisfaction of frail older adults with home care services
    • Geron, S. M., Smith, K, Tennstedt, S., Jette, A., Chassler, D. and Kasten, L. 2000. The home care satisfaction measure: A client-centered approach to assessing the satisfaction of frail older adults with home care services. The Journal of Gerontology: Social Sciences, 55(5): S259-S270.
    • (2000) The Journal of Gerontology: Social Sciences , vol.55 , Issue.5
    • Geron, S.M.1    Smith, K.2    Tennstedt, S.3    Jette, A.4    Chassler, D.5    Kasten, L.6
  • 17
    • 0022738371 scopus 로고
    • My medical care is better than yours: Social desirability and patient satisfaction ratings
    • Hays, R. D. and Ware, J. E. Jr. 1986. My medical care is better than yours: Social desirability and patient satisfaction ratings. Medical Care, 24(6): 519-525.
    • (1986) Medical Care , vol.24 , Issue.6 , pp. 519-525
    • Hays, R.D.1    Ware Jr., J.E.2
  • 18
    • 0035292537 scopus 로고    scopus 로고
    • Perspectives of elderly people receiving home help on health, care and quality of life
    • Hellström, Y. and Hallberg, I. R. 2001. Perspectives of elderly people receiving home help on health, care and quality of life. Health and Social Care in the Community, 9(2): 61-71.
    • (2001) Health and Social Care in the Community , vol.9 , Issue.2 , pp. 61-71
    • Hellström, Y.1    Hallberg, I.R.2
  • 19
    • 84858119241 scopus 로고    scopus 로고
    • Home Care Sector Study Corporation,Ottawa, ON, Canada: Human Resources
    • Home Care Sector Study Corporation. 2003. Canadian home care human resources study, Ottawa, ON, Canada: Human Resources.
    • (2003) Canadian home care human resources study
  • 20
    • 35148883314 scopus 로고    scopus 로고
    • Patient satisfaction with care for urgent health problems: A survey of family practice patients
    • Howard, M., Goertzen, J., Hutchison, B., Kaczarowski, J. and Morris, K. 2007. Patient satisfaction with care for urgent health problems: A survey of family practice patients. Annals of Family Medicine, 5(5): 419-424.
    • (2007) Annals of Family Medicine , vol.5 , Issue.5 , pp. 419-424
    • Howard, M.1    Goertzen, J.2    Hutchison, B.3    Kaczarowski, J.4    Morris, K.5
  • 23
    • 34147218727 scopus 로고    scopus 로고
    • Developing new strategies to support future caregivers of older Canadians with disabilities: Projections of need and their policy implications
    • Keefe, J., Légaré, J. and Carrière, Y. 2007. Developing new strategies to support future caregivers of older Canadians with disabilities: Projections of need and their policy implications. Canadian Public Policy, 33(1): S65-S80.
    • (2007) Canadian Public Policy , vol.33 , Issue.1
    • Keefe, J.1    Légaré, J.2    Carrière, Y.3
  • 24
    • 33845503105 scopus 로고    scopus 로고
    • Personal care satisfaction among aged and physically disabled Medicaid beneficiaries
    • Khatutsky, G., Anderson, W. L. and Wiener, J. M. 2006. Personal care satisfaction among aged and physically disabled Medicaid beneficiaries. Health Care Financing Review, 28(1): 69-86.
    • (2006) Health Care Financing Review , vol.28 , Issue.1 , pp. 69-86
    • Khatutsky, G.1    Anderson, W.L.2    Wiener, J.M.3
  • 25
    • 33646177967 scopus 로고    scopus 로고
    • Establishing rigour in qualitative research: The decision trail
    • Koch, T. 2006. Establishing rigour in qualitative research: The decision trail. Journal of Advanced Nursing, 53: 91-100.
    • (2006) Journal of Advanced Nursing , vol.53 , pp. 91-100
    • Koch, T.1
  • 26
    • 77952507590 scopus 로고    scopus 로고
    • Neglecting the importance of the decision making and care regimes of personal support workers: A critique of standardization of care planning through the RAI/MDS
    • Kontos, P. C., Miller, K. and Mitchell, G. J. 2010. Neglecting the importance of the decision making and care regimes of personal support workers: A critique of standardization of care planning through the RAI/MDS. The Gerontologist, 50(3): 352-362. doi:10.1093/geront/gnp165
    • (2010) The Gerontologist , vol.50 , Issue.3 , pp. 352-362
    • Kontos, P.C.1    Miller, K.2    Mitchell, G.J.3
  • 28
    • 0141968970 scopus 로고    scopus 로고
    • An empirical analysis of elderly consumers' complaining behaviour
    • Lee, J. and Soberon-Ferrer, H. 1999. An empirical analysis of elderly consumers' complaining behaviour. Family & Consumer Sciences Research Journal, 27(3): 341-370.
    • (1999) Family & Consumer Sciences Research Journal , vol.27 , Issue.3 , pp. 341-370
    • Lee, J.1    Soberon-Ferrer, H.2
  • 29
    • 0034777918 scopus 로고    scopus 로고
    • European family practice and public accountability
    • Marshall, M. N. and Braspenning, J. 2001. European family practice and public accountability. Family Practice, 18(5): 473-474.
    • (2001) Family Practice , vol.18 , Issue.5 , pp. 473-474
    • Marshall, M.N.1    Braspenning, J.2
  • 30
    • 34247327007 scopus 로고    scopus 로고
    • Situating 'home' at the nexus of the public and private spheres: Ageing, gender and home support work in Canada
    • Martin-Matthews, A. 2007. Situating 'home' at the nexus of the public and private spheres: Ageing, gender and home support work in Canada. Current Sociology, 55(2): 229-249.
    • (2007) Current Sociology , vol.55 , Issue.2 , pp. 229-249
    • Martin-Matthews, A.1
  • 31
    • 58149460765 scopus 로고    scopus 로고
    • Employers, home support workers and elderly clients: Identifying key issues in delivery and receipt of home support
    • Martin-Matthews, A. and Sims-Gould, J. 2008. Employers, home support workers and elderly clients: Identifying key issues in delivery and receipt of home support. Healthcare Quarterly, 11(4): 69-75.
    • (2008) Healthcare Quarterly , vol.11 , Issue.4 , pp. 69-75
    • Martin-Matthews, A.1    Sims-Gould, J.2
  • 32
    • 16544379528 scopus 로고    scopus 로고
    • Sources of systematic error in instruments measuring satisfaction with home care
    • Porter, E. 2004. Sources of systematic error in instruments measuring satisfaction with home care. Home Health Care Services Quarterly, 23(3): 19-39. doi:10.1300/J027v023n03_02
    • (2004) Home Health Care Services Quarterly , vol.23 , Issue.3 , pp. 19-39
    • Porter, E.1
  • 33
    • 77952603994 scopus 로고    scopus 로고
    • Patient characteristics and quality dimensions related to patient satisfaction
    • Rahmqvist, M. and Bara, A. 2010. Patient characteristics and quality dimensions related to patient satisfaction. International Journal for Quality in Health Care, 22(2): 86-92. doi:10.1093/intqhc/mzq009
    • (2010) International Journal for Quality in Health Care , vol.22 , Issue.2 , pp. 86-92
    • Rahmqvist, M.1    Bara, A.2
  • 36
    • 59649120599 scopus 로고    scopus 로고
    • The history of quality measurement in home health care
    • Rosati, R. J. 2009. The history of quality measurement in home health care. Clinics in Geriatric Medicine, 25: 121-134. doi:10.1016/j.cger.2008.11.001
    • (2009) Clinics in Geriatric Medicine , vol.25 , pp. 121-134
    • Rosati, R.J.1
  • 39
    • 77953073588 scopus 로고    scopus 로고
    • Strategies used by home support workers in the delivery of care to elderly clients
    • Sims-Gould, J. and Martin-Matthews, A. 2010a. Strategies used by home support workers in the delivery of care to elderly clients. Canadian Journal on Aging, 29(1): 97-107.
    • (2010) Canadian Journal on Aging , vol.29 , Issue.1 , pp. 97-107
    • Sims-Gould, J.1    Martin-Matthews, A.2
  • 40
    • 77954585168 scopus 로고    scopus 로고
    • We share the care: Family caregivers' experiences of their older relative receiving home support services
    • Sims-Gould, J. and Martin-Matthews, A. 2010b. We share the care: Family caregivers' experiences of their older relative receiving home support services. Health and Social Care in the Community, 18(4): 415-423.
    • (2010) Health and Social Care in the Community , vol.18 , Issue.4 , pp. 415-423
    • Sims-Gould, J.1    Martin-Matthews, A.2
  • 41
    • 0030781784 scopus 로고    scopus 로고
    • Patient satisfaction: A review of issues and concepts
    • Sitzia, J. and Wood, N. 1997. Patient satisfaction: A review of issues and concepts. Social Science & Medicine, 45(12): 1829-1843.
    • (1997) Social Science & Medicine , vol.45 , Issue.12 , pp. 1829-1843
    • Sitzia, J.1    Wood, N.2
  • 42
    • 35548934601 scopus 로고    scopus 로고
    • Home care for older couples: "It feels like a security blanket... "
    • Soodeen, R., Gregory, D. and Bond, J. B. Jr. 2007. Home care for older couples: "It feels like a security blanket... ". Qualitative Health Research, 17(9): 1245-1255. doi:10.1177/1049732307307339
    • (2007) Qualitative Health Research , vol.17 , Issue.9 , pp. 1245-1255
    • Soodeen, R.1    Gregory, D.2    Bond Jr, J.B.3
  • 43
    • 50449083654 scopus 로고    scopus 로고
    • The origins of better jobs better care
    • Stone, R. I. and Dawson, S. L. 2008. The origins of better jobs better care. The Gerontologist, 48(1): S5-S13.
    • (2008) The Gerontologist , vol.48 , Issue.1
    • Stone, R.I.1    Dawson, S.L.2
  • 44
    • 79957867367 scopus 로고    scopus 로고
    • Review: Use of quantitative methods in published health services and management research: A 10 year review
    • Weiner, B., Amick, H. R., Lund, J. L., Lee, S. D. and Hoff, T. J. 2011. Review: Use of quantitative methods in published health services and management research: A 10 year review. Medical Care Research and Review, 68(3): 3-33.
    • (2011) Medical Care Research and Review , vol.68 , Issue.3 , pp. 3-33
    • Weiner, B.1    Amick, H.R.2    Lund, J.L.3    Lee, S.D.4    Hoff, T.J.5
  • 45
    • 38649102168 scopus 로고    scopus 로고
    • Are consumer-directed home care beneficiaries satisfied? Evidence from Washington State
    • Wiener, J. M., Anderson, W. L. and Khatutsky, G. 2007. Are consumer-directed home care beneficiaries satisfied? Evidence from Washington State. The Gerontologist, 47(6): 763-774.
    • (2007) The Gerontologist , vol.47 , Issue.6 , pp. 763-774
    • Wiener, J.M.1    Anderson, W.L.2    Khatutsky, G.3
  • 46
    • 16144366527 scopus 로고    scopus 로고
    • Assuring the quality of in-home supportive services: A consumer perspective
    • Woodruff, L. and Applebaum, R. 1996. Assuring the quality of in-home supportive services: A consumer perspective. Journal of Aging Studies, 10(2): 157-169.
    • (1996) Journal of Aging Studies , vol.10 , Issue.2 , pp. 157-169
    • Woodruff, L.1    Applebaum, R.2
  • 47
    • 0142217992 scopus 로고    scopus 로고
    • What is important to continuity in home care? Perspectives of key stakeholders
    • Woodward, C. A., Abelson, J., Tedford, S. and Hutchison, B. 2004. What is important to continuity in home care? Perspectives of key stakeholders. Social Science & Medicine, 58(1): 177-192. doi:10.1016/S0277-9536(03)00161-8
    • (2004) Social Science & Medicine , vol.58 , Issue.1 , pp. 177-192
    • Woodward, C.A.1    Abelson, J.2    Tedford, S.3    Hutchison, B.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.