The implementation of large-scale information systems in small and medium-sized enterprises - A case study of work-and health-related consequences

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2012, Pages 3159-3168

  Laumer, Sven ^a   Maier, Christian ^a   Weitzel, Tim ^a   Eckhardt, Andreas ^b  

^a UNIVERSITY OF BAMBERG   (Germany)

^b GOETHE UNIVERSITY   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH; INFORMATION SYSTEMS; JOB SATISFACTION;

FINANCIAL INFORMATION SYSTEMS; LARGE-SCALE INFORMATION SYSTEMS; ORGANIZATIONAL COMMITMENT; OVERALL JOB SATISFACTIONS; POTENTIAL-DEPENDENT; SMALL AND MEDIUM SIZED ENTERPRISE; TECHNOLOGY ADOPTION; TURNOVER INTENTIONS;

BEHAVIORAL RESEARCH;

EID: 84857961721     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2012.574     Document Type: Conference Paper

References (78)

1. Ajzen, I. 1985. From intentions to actions: A theory of planned behavior. In Action control. From cognition to behavior, J. Kuhl, Ed. Springer, Berlin.
2. Ajzen, I. 1987. Attitudes, traits, and actions: dispositional prediction of behavior in personality and social psychology. Advances in Experimental Social Psychology 20, 1-63.
3. Ajzen, I. 1991. The theory of planned behavior. Organizational Behavior and Human Decision Processes 50, 2, 179-211.
4. Ajzen, I. and Fishbein, M. 1980. Understanding attitudes and predicting social behavior. Prentice-Hall, Englewood Cliffs, NJ.
5. Ashford, S. J. 1988. Individual strategies for coping with stress during organizational transitions. Journal of Applied Behavioral Science 24, 19-36.
6. Bagozzi, R. P. 2007. The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. Journal of the Association for Information Systems 8, 4, 244-254.
7. Bakker, A. B., Van Der Zee, K. I., Lewig, K. A., and Dollard, M. F. 2006. The relationship between the Big Five personality factors and burnout: A study among volunteer counselors. The Journal of Social Psychology 146, 1, 31-50.
8. Brown, S. A., Massey, A. P., Montoya-Weiss, M. M., and Burkman, J. R. 2002. Do I really have to? User acceptance of mandated technology. European Journal of Information Systems 11, 283-295.
9. Bruque, S., Moyano, J., and Eisenberg, J. 2008. Individual Adaptation to IT-Induced Change. Journal of Management Information Systems 25, 3, 177-206.
10. Burke, R. J., Greenflass, E. R., and Schwarzer, R. 1996. Predicting teacher burnout over time: effects of work stress, social support, and selfdoubts on burnout and its consequences. Anxiety, Stress, and Coping: An International Journal 9, 3, 261-275.
11. Cenfetelli, R. T. 2004. An Empirical Study of the Inhibitors of Technology Usage. In Proceedings of the International Conference on Information Systems, ICIS 2004, December 12-15, 2004, Washington, USA, 157-170.
12. Cenfetelli, R. T. 2004. Inhibitors and Enablers as Dual Factor Concepts in Technology Usage. Journal of the Association for Information Systems 5, 11-12, 472-492.
13. Chhokar, J. S., Brodbeck, F. C., and House, R. J. 2007. Culture and leadership across the world. The GLOBE book of indepth studies of 25 societies. Lawrence Erlbaum Associates, Mahwah, N.J.
14. Cooper, C. L., Dewe, P., and O'Driscoll, M. P. 2001. A review and critique of theory, research, and applications. Sage Publications, Thousand Oaks, Calif.
15. Cunningham, G. 2006. The relationships among commitment to change, coping with change, and turnover intentions. European Journal of Work and Organizational Psychology 15, 1, 29-45.
16. Davis, F. D. 1989. Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology. MIS Quarterly 13, 3, 319-340.
17. Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. 1989. User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science 35, 8, 982-1003.
18. Diener, E., Emmons, R. A., Larsen, R. J., and Griffin, S. 1985. The Satisfaction with life scale. Journal of Personality Assessment 49, 1, 71-75.
19. Dowling, A. F., JR. 1980. Do hospital staff interfere with computer system implementation? Health Care Management Review 5, 4, 23-32.
20. Fielding, N. and Schreier, M. 2001. Introduction: On the Compatibility between Qualitative and Quantitative Research Methods. Forum: Qualitative Social Research. http://www.qualitative-research.net/index.php/fqs/article/view/965/ 2107. Accessed 3 May 2011.
21. Fishbein, M. and Ajzen, I. 1975. Belief, attitude, intention and behavior. An introduction to theory and research. Addison-Wesley, Reading, Mass.
22. Flanagan, J. C. 1954. The Critical Incident Technique. Psychological Bulletin 51, 4, 327-359.
23. Gladden, G. R. 1981. Stop the life-cycle, I want to get off. Software Engineering Notes 7, 2, 35-39.
24. Hartwick, J. and Barki, H. 1994. Explaining the Role of User Participation in Information System Use. Management Science 40, 4, 440-465.
25. Hom, P. W., Caranikas-Walker, F., Prussia, G. E., and Griffeth, R. W. 1992. A Meta-Analytical Structural Equations Analysis of a Model of Employee Turnover. Journal of Applied Psychology 77, 6, 890-909.
26. Hoppock, R. 1935. Job Satisfaction. Harper, NY.
27. Hsu, M.-H. and Chiu, C.-M. 2004. Predicting electronic service continuance with a decomposed theory of planned behaviour. Behavior & Information Technology 23, 5, 359-373.
28. Inoue, M., Tsurugano, S., and Yano, E. 2011. Job Stress and Mental Health of Permanent and Fixed-term Workers Measured by Effort-reward Imbalance Model, Depressive Complaints, and Clinic Utilization. Journal of Occupational Health 53, 2, 93-101.
29. Jiang, J. J., Muhanna, W. A., and Klein, G. 2000. User resistance and strategies for promoting acceptance across system types. Information & Management 37, 25-36.
30. Joseph, D., Kok-Yee, N., Koh, C., and Soon, A. 2007. Turnover of Information Technology Professionals: A Narrative Review, Meta-Analytic Structural Equation Modeling, and Model Development. MISQ 31, 3, 547-577.
31. Joshi, K. 1989. The Measurement of Fairness or Equity Perceptions of Management Information Systems Users. MIS Quarterly 13, 3, 229-242.
32. Joshi, K. 1990. An Investigation of Equity as a Determinant of User Information Satisfaction. Decision Sciences 21, 786-807.
33. Judge, T. A., Thoresen, C. J., Pucik, V., and Welbourne, T. M. 1999. Managerial coping with organizational change: A Dispositional Perspective. Journal of Applied Psychology 84, 1, 107-122.
34. Kaplan, B. and Duchon, D. 1988. Combining Qualitative and Quantitative Methods in Information Systems Research: A Case Study. MISQ 12, 4, 571-586.
35. Karasek, R. A. 1979. Job demands, job decision latitude, and mental strain: implications for job design. Administrative Science Quarterly 24, 285-308.
36. Karasek, R. A. 1998. Demand/Control Model: a social, emotional, and physiological approach to stress risk and active behaviour development. In Encyclopaedia of Occupational Health & Safety, Stellman, Ed., ILO, Geneva.
37. Kirmeyer, S. L. and Dougherty, T. W. 1988. Work load, tension and coping: Moderating effects of supervisor support. Personnel Psychology 41, 1, 125-139.
38. Klaus, T. and Blanton, J. E. 2010. User Resistance Determinants and the Psychological Contract in Enterprise System Implementations. European Journal of Information Systems 19, 6, 625-636.
39. Kohlbachter, F. 2005. The Use of Qualitative Content Analysis in Case Study Research. Qualitative Social research 7, 1, 1-23.
40. Lacity, M., Iyer, V., and Rudramuniyaiah. 2008. Turnover Intentions of Indian Is Professionals. Information Systems Frontiers 10, 2, 225-241.
41. Laumer, S. and Eckhardt, A. 2010. Why do People Reject Technologies? - Towards an Understanding of Resistance to ITinduced Organizational Change. Proceedings of the 31th International Conference on Information Systems.
42. Lazarus, R. S. and Folkman, S. 1984. Stress, appraisal, and coping. Springer Pub. Co., New York.
43. Leonard-Barton, D. 1988. Implementation characteristics of organizational innovations. Communication Research. 15, 5, 603-631.
44. Lewin, K. 1947. Frontiers in Group Dynamics: Concept, Method and Reality in Social Science; Social Equilibria and Social Change. Human Relations 1, 1, 5-41.
45. Liao, H., Chuang, A., and Joshi, A. 2008. Perceived deeplevel dissimilarity: Personality antecedents and impact on overall job attitude, helping, work withdrawal, and turnover. Organizational Behavior and Human Decision Processes 106, 106-124.
46. Locke, E. A. 1969. What is job satisfaction? Organizational Behavior & Human Performance 4, 309-36.
47. Lucas, H. C. 1975. Why information systems fail. Columbia Univ Pr, New York.
48. Luftman, J. and Kempaiah, R. 2008. Key Issues for IT Executives 2007. MISQ Executive 7, 2, 99-112.
49. Luftman, J., Kempaiah, R., and Rigoni E. H. 2009. Key Issues for IT Executives 2008. MIS Quarterly Executive 8, 3, 151-159.
50. March, J. and Simon, H. 1958. Organizations. Wiley, New York.
51. Maurer, R. 1996. Using resistance to build support for change. Journal for Quality and Participation 19, 3, 56-63.
52. Morris, M. G. and Venkatesh, V. 2010. Job Characteristics and Job Satisfaction: Understanding the Role of Enterprise Resource Planning System Implementation. MIS Quarterly 34, 1, 143-161.
53. Mueller, C. W., Wallace, J. E., and Price, J. L. 1992. Employee commitment: Resolving some issues. Work and Occupations 19, 211-236.
54. Myers, M. and Newman, M. 2007. The Qualitative Interview in IS Research: Examining the Craft. Information & Organization 17, 2-26.
55. Oreg, S. 2003. Resistance to Change: Developing an Individual Differences Measure. Journal of Applied Psychology 88, 4, 680-693.
56. Oreg, S. 2006. Personality, context, and resistance to organizational change. European Journal of Work and Organizational Psychology 15, 1, 73-101.
57. Pawlowski, S. D., Kaganer, E. A., and Cater III, J. J. 2007. Focusing the research agenda on burnout in IT: social representations of burnout in the profession. European Journal of Information Systems 16, 612-627.
58. Piderit, S. K. 2000. Rethinking resistance and recognizing ambivalence: A multidimensional view of attitudes toward an organizational change. Academy of Management Review 25, 4, 783-794.
59. Pratkanis, A. R. 1988. The cognitive representation of attitudes. In Attitude Structure and Function, A. R. Pratkanis, S. Breckler and A. Greenwald, Eds. Hillsdale, Nj, Erlbarum.
60. Price, J. L. 1997. Handbook of Organizational Measurement. MCB University Press, Bradford, UK.
61. Ram, S. and Jung, H. 1991. 'Forced' adoption of innovations in organizations: consequences and implications. Journal of Production and Innovation Management 8, 117-126.
62. Raphael, D., Renwick, R., Brown, I., and Rootman, I. 1996. Quality of Life Indicators and Health: Current Status and Emerging Conceptions. Social Indicators Research 39, 65-88.
63. Schweiger, D. and DeNisi, A. S. 1991. Communication with employees following a merger: A longitudinal field experiment. Academy of Management Journal 34, 110-135.
64. Shapiro, D. L. and Kirkman, B. L. 1999. Employee's reaction to the change to work teams: The influence of "anticipatory" injustice. Journal of Organizational Change Management 12, 51-66.
65. Shiffrin, R. M. and Schneider, W. 1977. Controlled and automatic human information processing: II. Perceptual learning, automatic attending and a general theory. Psychological Review 84, 127-190.
66. Siegrist, J. and Rödel, A. 2006. Work stress and health risk behavior. Scandinavian Journal of Work, Environment & Health 32, 6, 473-481.
67. Smith, P. C., Kendall, L. M., and Hulin, C. C. 1969. The Measurement of Satisfaction in Work and Retirement: A Strategy for the Study of Attitudes. Rand-McNally, Chicago.
68. Straub, D. W. and Burton-Jones, A. 2007. Veni, Vidi, Vici: Breaking the TAM Logjam. Journal of the Association for Information Systems 8, 4, 223-229.
69. Tatarkiewicz, W. 1976. Analysis of happiness. The Hague, Netherlands: Martinus Nijhoff.
70. Tett, R. P. and Meyer, J. P. 1993. Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based on Meta-Analytic Findings. Personnel Psychology 46, 2, 259-293.
71. van Dam, K. 2005. Employee Attitudes toward Job Changes: An Application and Extension of Rusbult and Farrell's Investment Model. Journal of Occupational & Organizational Psychology 78, 2, 254-272.
72. Venkatesh, V., Davis, F. D., and Morris, M. G. 2007. Dead Or Alive? The Development, Trajectory And Future Of Technology Adoption Research. Journal of the Association for Information Systems 8, 4, 268-286.
73. Venkatesh, V. and Bala, H. 2008. Technology Acceptance Model 3 and a Research Agenda on Interventions. Decision Sciences 39, 2, 273-315.
74. Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D. 2003. User Acceptance of Information Technology: Toward a unified View. MISQ 27,3, 425-478.
75. Venkatesh, V. and Davis, F. D. 2000. A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science 46, 2, 186-204.
76. Wanberg, C. R. and Banas, J. T. 2000. Predictors and outcomes of openness to changes in a recognizing workplace. Journal of Applied Psychology 85, 1, 132-142.
77. Wixom, B. and Todd, P. A. 2005. A Theoretical Integration of User Satisfaction and Technology Acceptance. Information Systems Research 16, 1, 85-102.
78. Yin, R. K. 2009. Case study research. Design and methods. Sage, Los Angeles, Calif.