An examination of deception in virtual teams: Effects of deception on task performance, mutuality, and trust

IEEE Transactions on Professional Communication

Volumn 55, Issue 1, 2012, Pages 20-35

  Fuller, Christie M ^a   Marett, Kent ^b   Twitchell, Douglas P ^c  

^a LOUISIANA TECH UNIVERSITY   (United States)

^b MISSISSIPPI STATE UNIVERSITY   (United States)

^c ILLINOIS STATE UNIVERSITY   (United States)

Author keywords

Collaborative work; deception; distributed decision making; virtual teams

Indexed keywords

DISTRIBUTED COMPUTER SYSTEMS; E-LEARNING; INFORMATION SYSTEMS; INFORMATION USE;

COLLABORATIVE WORK; DECEPTION; DECEPTIVE COMMUNICATION; DISTRIBUTED DECISION MAKING; DISTRIBUTED-DECISION MAKINGS; RESEARCH PROBLEMS; TASK PERFORMANCE; TEAM MEMBERS; VIRTUAL TEAM;

DECISION MAKING;

EID: 84857355370     PISSN: 03611434     EISSN: None     Source Type: Journal    
DOI: 10.1109/TPC.2011.2172731     Document Type: Review

References (75)

1. J. F. George and J. R. Carlson, "Group support systems and deceptive communication," presented at the 32nd Hawaii Int. Conf. Syst. Sci., Maui, HI, 1999.
2. K. W. Rockmann and G. B. Northcraft, "To be or not to be trusted: The influence of media richness on defection and deception," Organiz. Behav. Human Decis. Process., vol. 107, no. 2, pp. 106-122, 2006.
3. J. F. George and K. Marett, "Deception: The dark side of e-collaboration," Int. J. e-Collaboration, vol. 1, no. 4, pp. 24-37, 2005.
4. D. P. Biros, J. F. George, and R. W. Zmud, "Inducing sensitivity to deception in order to improve decision making performance: A field study," MIS Quart., vol. 26, no. 2, pp. 119-144, Jun. 2002.
5. J. F. George, K. Marett, and P. Tilley, "The effects of warnings, computer-based media, and probing activity on successful lie detection.," IEEE Trans. Prof. Commun., vol. 51, no. 1, pp. 1-17, Mar. 2008.
6. L. Zhou and D. S. Zhang, "A comparison of deception behavior in dyad and triadic group decision making in synchronous computer-mediated communication," Small Group Res., vol. 37, no. 2, pp. 140-164, 2006.
7. J. H. Helquist, J. K. Burgoon, and K. Weirs, "Effects of modality richness and deception on communication quality and task performance," presented at the HICSS 40 Deception Detection Symp., Big Island, HI, 2007.
8. J. Lipnack and J. Stamps, Virtual Teams-Reaching Across Space, Time, and Organizations With Technology. New York: Wiley, 1997.
9. J. Feng, J. Lazar, and J. Preece, "Interpersonal trust and empathy online: A fragile relationship," in Proc. SIGCHI, 2003, pp. 718-719.
10. J. K. Burgoon, J. A. Bonito, B. Bengtsson, A. Ramirez, N. E. Dunbar, and N. Miczo, "Testing the interactivity model: Communication processes, partner assessments, and the quality of collaborative work," J. Manage. Inf. Syst., vol. 16, no. 3, pp. 33-56, 1999.
11. S. L. Jarvenpaa, T. Shaw, and S. Staples, "Toward contextualized theories of trust: The role of trust in global virtual teams," Inf. Syst. Res., vol. 15, no. 3, pp. 250-267, 2004.
12. D. B. Buller and J. K. Burgoon, "Interpersonal deception theory," Commun. Theory, vol. 6, no. 3, pp. 203-242, Aug. 1996.
13. L. Zhou, J. K. Burgoon, J. Nunamaker, F. Jay, and D. P. Twitchell, "Automated linguistics based cues for detecting deception in text-based asynchronous computer-mediated communication: An empirical investigation," Group Decis. Negot., vol. 13, no. 1, pp. 81-106, Jan., 2004 2004.
14. J. K. Burgoon, G. M. Stoner, J. A. Bonito, and N. E. Dunbar, "Trust and deception in mediated communication," presented at the 36th Hawaii Int. Conf. Syst. Sci., Big Island, HI, 2003.
15. D. P. Biros, M. C. Hass, K. Wiers, D. Twitchell, M. Adkins, J. K. Burgoon, and J. F. Nunamaker, "Task performance under deceptive conditions: Using military scenarios in deception detection research," in Proc. 38th Hawaii Int. Conf. System Sci., 2005, p. 22b.
16. J. R. Carlson, J. F. George, J. K. Burgoon, M. Adkins, and C. H. White, "Deception in computer-mediated communication," Group Decis. Negot., vol. 13, no. 1, pp. 5-28, 2004.
17. J. F. George, K. Marett, and G. Giordano, "Deception: Towards an individualistic view of group support systems," J. Assoc. Inf. Syst., vol. 9, no. 10/11, pp. 653-676, 2008.
18. S. H. Adams and J. P. Jarvis, "Indicators of veracity and deception: An analysis of written statements made to police," Int. J. Speech, Language Law, vol. 13, no. 1, pp. 1-22, 2006.
19. R. J. Boyle, C. J. Kacmar, and J. F. George, "Distributed deception: An investigation of the effectiveness of deceptive communication in a computer-mediated environment," Int. J. e-Collaboration, vol. 4, no. 3, pp. 14-39, 2008.
20. L. Zhou and D. S. Zhang, "Typing or messaging? Modality effect on deception detection in computer-mediated communication," Decis. Support Syst., vol. 44, pp. 188-201, 2007.
21. C. F. Bond and B. M. DePaulo, "Accuracy of deception judgments," Personal. Social Psychol. Rep., vol. 10, no. 3, pp. 214-234, 2006.
22. T. R. Levine, R. K. Kim, H. S. Park, and M. Hughes, "Deception detection accuracy is a predictable linear function of message veracity base-rate: A formal test of Park and Levine's probability model," Commun. Monographs, vol. 73, no. 3, pp. 243-260, 2006.
23. H. S. Park and T. R. Levine, "A probability model of accuracy in deception detection experiments," Commun. Monographs, vol. 68, no. 2, pp. 201-210, 2001.
24. G. Giordano and J. F. George, "Task complexity and deception detection in a collaborative group setting," in Proc. 38th Hawaii Int. Conf. Syst. Sci., 2005, p. 19c.
25. T. H. Feeley and M. A. deTurck, "Global cue usage in behavioral lie detection," Commun. Quart., vol. 43, no. 4, pp. 420-430, 1995.
26. K. Fiedler and I. Walka, "Training lie-detectors to use nonverbal cues instead of global heuristics," Human Commun. Res., vol. 20, no. 2, pp. 199-223, 1993.
27. A. Vrij, Detecting Lies and Deceit: The Psychology of Lying and the Implications for Professional Practice. New York: Wiley, 2000.
28. J. B. Walther, U. Bunz, and N. N. Bazarova, "The rules of virtual groups," in Proc. 38th Hawaii Int. Conf. Syst. Sci., 2005, p. 51b.
29. L. M. Peters and C. C. Manz, "Identifying antecedents of virtual team collaboration," Team Perform. Manage., vol. 13, no. 3/4, pp. 117-129, 2007.
30. C. Y. Jang, "Facilitating trust in virtual teams: The role of awareness," Competit. Forum, vol. 7, no. 2, pp. 399-407, 2009.
31. S. Furst, R. Blackburn, and B. Rosen, "Virtual team effectiveness: A proposed research agenda," Inf. Syst. J., vol. 9, no. 4, pp. 249-269, 1999.
32. C. B. Gibson and S. G. Cohen, Virtual Teams That Work: Creating Conditions for Virtual Team Effectiveness. Hoboken, NJ: Wiley, 2003.
33. L. L. Martins, L. L. Gilson, and M. T. Maynard, "Virtual teams: What do we know and where do we go from here?," J. Manage., vol. 30, no. 6, pp. 805-835, 2004.
34. S. Sarker and S. Sahay, "Understanding virtual team development: An interpretive study," J. Assoc. Inf. Syst., vol. 4, pp. 1-38, 2003.
35. W. Orlikowski and J. Yates, "Genre repertoire: The structuring of communicative practices in organizations," Admin. Sci. Quart., vol. 39, no. 4, pp. 541-574, 1994.
36. J. Suchan and G. Hayzak, "The communication characteristics of virtual teams: A case study," IEEE Trans. Prof. Commun., vol. 44, no. 3, pp. 174-186, Sep. 2001.
37. A. Powell, G. Piccoli, and B. Ives, "Virtual teams: A review of current literature and directions for future research.," DATA Base Advances Inf. Syst., vol. 35, no. 1, pp. 6-36, 2004.
38. M. Dickey, M. Wasko, K. Chudoba, and J. Thatcher, "Do you know what i know? A shared understandings perspective on text-based communication," J. Comput.-Mediated Commun., vol. 12, no. 1, 2006.
39. M. Flammia, Y. Cleary, and D. Slattery, "Leadership roles, socioemotional communication strategies, and technology use of Irish and us students in virtual teams," IEEE Trans. Prof. Commun., vol. 53, no. 2, pp. 89-101, Jun. 2010.
40. G. Giordano, J. S. Stoner, R. L. Brouer, and J. F. George, "The influences of deception and computer-mediation on dyadic negotiations," J. Comput.-Mediated Commun., vol. 12, no. 2, pp. 362-383, 2007.
41. J. K. Burgoon, D. B. Buller, and K. Floyd, "Does participation affect deception success? A test of the interactivity Principle," Human Commun. Res., vol. 27, no. 4, pp. 503-534, 2001.
42. W. G. Heninger, A. R. Dennis, and K. M. Hilmer, "Individual cognition and dual-task interference in group support systems," Inf. Syst. Res., vol. 17, no. 4, pp. 415-424, 2006.
43. J. K. Burgoon, D. B. Buller, K. Floyd, and J. Grandpre, "Deceptive realities: Sender, receiver, and observer perspectives in deceptive conversations," Commun. Res., vol. 23, no. 6, pp. 724-748, 1996.
44. J. Driskell, P. Radtke, and E. Salas, "Virtual teams: Effects of technological mediation on team performance," Group Dynamics: Theory, Res. Practice, vol. 7, no. 4, pp. 297-323, 2003.
45. J. K. Burgoon, F. Chen, and D. P. Twitchell, "Deception and its detection under synchronous and asynchronous computer-mediated communication," Group Decis. Negot., vol. 19, no. 4, pp. 345-366, 2010.
46. J. S. Lurey and M. S. Raisinghani, "An empirical study of best practices in virtual teams," Inf. Manage., vol. 38, no. 8, pp. 523-544, 2001.
47. T. Postmes, R. Spears, and S. Cihangir, "Quality of decision making and group norms," J. Personal. Soc. Psychol., vol. 80, no. 6, pp. 918-930, 2001.
48. B. A. Aubert and Kelsey, "Further understanding of trust and performance in virtual teams," Small Group Res., vol. 34, no. 5, pp. 575-618, 2003.
49. C. Lin, C. Standing, and Y. C. Liu, "A model to develop effective virtual teams," Decis. Support Syst., vol. 45, no. 4, pp. 1031-1045, 2008.
50. A. Mitchell and I. Zigurs, "Trust in virtual teams: Solved or still a mystery?," DATA Base Advances Inf. Syst., vol. 40, no. 3, pp. 61-83, 2009.
51. D. H. McKnight, L. Cummings, and N. Chervany, "Initial trust formation in new organizational relationships," Academy Manage. Rev., vol. 23, no. 3, pp. 473-490, 1998.
52. E. Kasper-Fuehrer and N. Ashkanasy, "Communicating trustworthiness and building trust in interorganizational virtual organizations," J. Manage., vol. 27, no. 3, pp. 235-254, 2001.
53. S. L. Jarvenpaa and D. Leidner, "Communication and trust in global virtual teams," Organiz. Sci., vol. 10, no. 6, pp. 791-815, 1999.
54. L. D. McNair, M. C. Paretti, and M. Davitt, "Towards a pedagogy of relational space and trust: Analyzing distributed collaboration using discourse and speech act analysis," IEEE Trans. Prof. Commun., vol. 53, no. 3, pp. 233-248, Sep. 2010.
55. Z. Guo, J. D'ambra, T. Turner, and H. Zhang, "Improving the effectivenss of virtual teams: A comparison of video-conferencing and face-to-face communication in china," IEEE Trans. Prof. Commun., vol. 52, no. 1, pp. 1-16, Jan. 2009.
56. M. Maznevski and K. Chudoba, "Bridging space over time: Global virtual team dynamics and effectiveness," Organiz. Sci., vol. 11, no. 5, pp. 473-492, 2000.
57. M. Alavi and A. Tiwana, "Knowledge integration in virtual teams: The potential role of KMS," J. Amer. Soc. Inf. Sci. Technol., vol. 53, no. 12, pp. 1029-1037, 2002.
58. D. P. Twitchell, K. Wiers, M. Adkins, J. K. Burgoon, and J. F. Nunamaker, Jr., "Strikecom: A multi-player online strategy game for researching and teaching group dynamics," in Proc. 38th Hawaii Int. Conf. Syst. Sci., 2005, p. 45b.
59. J. K. Burgoon, J. F. Nunamaker, Jr., and J. F. George, "Detecting deception in the military infosphere: Improving and integrating human detection capabilities with automated tools," Final Performance Rep. Air Force Office Scientif. Res. (F49620-01-1-0394), 2007.
60. T. R. Levine, R. K. Kim, and H. S. Park, "The essential role of motive in deception message production and detection," presented at the HICSS Credibil. Symp., Big Island, HI, 2008.
61. S. Grazioli and S. L. Jarvenpaa, "Perils of internet fraud: An empirical investigation of deception and trust with experienced internet consumers," IEEE Trans. Syst., Man, Cybern. A, Syst., Humans, vol. 39, no. 4, pp. 395-410, Jul. 2000.
62. G. D. Bond, "Deception detection expertise," Law Human Behav., vol. 32, no. 4, pp. 339-351, 2008.
63. G. R. Miller and J. Burgoon, "Factors affecting assessments of witness credibility," in Psychology of the Courtroom. London, UK: Academic, 1981, pp. 169-194.
64. K. Marett and J. F. George, "Deception in the case of one sender and multiple receivers," Group Decis. Negot., vol. 13, no. 1, pp. 29-44, 2004.
65. T. Cole, L. Leets, and J. J. Bradac, "Deceptive message processing: The role of attachment style and verbal immediacy markers in deceptive message judgements," Commun. Studies, vol. 53, no. 1, pp. 74-89, 2002.
66. J. C. McCroskey and J. J. Teven, "Goodwill: A reexamination of the construct and its measurement," Commun. Monographs, vol. 66, pp. 90-103, 1999.
67. J. M. Carey and C. J. Kacmar, "The impact of communication mode and task complexity on small group performance and member satisfaction," Comput. Human Behav., vol. 13, no. 1, pp. 23-49, 1997.
68. F. Paas, J. E. Tuovinen, and H. Tabbers, "Cognitive load measurement as a means to advance cognitive load theory," Educ. Psychol., vol. 38, no. 1, pp. 63-71, 2003.
69. J. Nunnally, Psychometric Theory, 2nd ed. New York: McGraw-Hill, 1978.
70. G. R. Miller and J. B. Stiff, Deceptive Communication. Thousand Oaks, CA: Sage, 1993.
71. J. R. Carlson and J. F. George, "Media appropriateness in the conduct and discovery of deceptive communication: The relative influence of richness and synchronicity," Group Decis. Negot., vol. 13, no. 2, pp. 191-210, Mar., 2004.
72. S. Sarker, S. Sarker, D. Nicholson, and K. D. Joshi, "Knowledge transfer in virtual systems development teams: An exploratory study of four key enablers," IEEE Trans. Prof. Commun., vol. 48, no. 2, pp. 201-218, Jun. 2005.
73. B. Tan, K. Wei, W. Huang, and G. Ng, "A dialogue technique to enhance electronic communication in virtual teams," IEEE Trans. Prof. Commun., vol. 43, no. 2, pp. 153-165, Jun. 2000.
74. M. Kacmar, S. Ratcliff, and G. Ferris, R. W. Eder and G. R. Ferris, Eds., "Employment interview research: Internal and external validity," in The Employment Interview: Theory, Research, and Practice. Thousand Oaks, CA: Sage, 1989.
75. M. E. Gordon, L. A. Slade, and N. Schmitt, "The 'science of the sophomore' revisited: From conjecture to empiricism," Acad. Manage. Rev., vol. 11, no. 1, pp. 191-207, 1986.