메뉴 건너뛰기




Volumn 2, Issue 4, 2010, Pages 404-420

Performance analysis on process level: Benchmarking of transactions in banking

Author keywords

Banking process; Data envelopment analysis; DEA; Intrinsic inefficiency; Performance measurement; Process management

Indexed keywords


EID: 84855831227     PISSN: 17553830     EISSN: 17553849     Source Type: Journal    
DOI: 10.1504/IJBAAF.2010.037157     Document Type: Review
Times cited : (7)

References (35)
  • 1
    • 0002315382 scopus 로고    scopus 로고
    • Consistency conditions for regulatory analysis of financial institutions: A comparison of frontier efficiency methods
    • PII S0148619597000726
    • Bauer, P.W., Berger, A.N., Ferrier, G.D. and Humphrey, D.B. (1998) 'Consistency conditions for regulatory analysis of financial institutions: A comparison of frontier efficiency methods', Journal of Economics and Business, Vol. 50, No. 2, pp.85-114. (Pubitemid 128653654)
    • (1998) Journal of Economics and Business , vol.50 , Issue.2 , pp. 85-114
    • Bauer, P.W.1    Berger, A.N.2    Ferrier, G.D.3    Humphrey, D.B.4
  • 2
    • 0000786043 scopus 로고    scopus 로고
    • Efficiency of financial institutions: International survey and directions for future research
    • PII S0377221796003426
    • Berger, A.N. and Humphrey, D.B. (1997) 'Efficiency of financial institutions: International survey and directions for future research', European Journal of Operational Research, Vol. 98, No. 2, pp.175-212. (Pubitemid 127380063)
    • (1997) European Journal of Operational Research , vol.98 , Issue.2 , pp. 175-212
    • Berger, A.N.1    Humphrey, D.B.2
  • 3
    • 84930867592 scopus 로고    scopus 로고
    • Productivity in banks: Myths & truths of the cost income ratio
    • Burger, A. and Moormann, J. (2008) 'Productivity in banks: Myths & truths of the cost income ratio', Banks and Bank Systems, Vol. 3, No. 4, pp.92-101.
    • (2008) Banks and Bank Systems , vol.3 , Issue.4 , pp. 92-101
    • Burger, A.1    Moormann, J.2
  • 4
    • 10244276577 scopus 로고    scopus 로고
    • Efficiency in European banking
    • Goddard, J.A., Molyneux, P. and Wilson, J.O.S. (Eds.):, John Wiley & Sons, Chichester
    • Casu, B. and Molyneux, P. (2001) 'Efficiency in European banking', Goddard, J.A., Molyneux, P. and Wilson, J.O.S. (Eds.): European Banking: Efficiency, Technology and Growth, pp.99-140, John Wiley & Sons, Chichester.
    • (2001) European Banking: Efficiency, Technology and Growth , pp. 99-140
    • Casu, B.1    Molyneux, P.2
  • 5
    • 0018032112 scopus 로고
    • Measuring the efficiency of decision making units
    • DOI 10.1016/0377-2217(78)90138-8
    • Charnes, A., Cooper, W.W. and Rhodes, E. (1978) 'Measuring the efficiency of decision making units', European Journal of Operational Research, Vol. 2, No. 4, pp.429-444. (Pubitemid 9402758)
    • (1978) European Journal of Operational Research , vol.2 , Issue.6 , pp. 429-444
    • Charnes, A.1    Cooper, W.W.2    Rhodes, E.3
  • 7
    • 26444603025 scopus 로고    scopus 로고
    • Data envelopment analysis: History, models and interpretations
    • Cooper, W.W., Seiford, L.M. and Zhu, J. (Eds.): Kluwer Academic, Boston
    • Cooper, W.W., Seiford, L.M. and Zhu, J. (2004) 'Data envelopment analysis: History, models and interpretations',. Cooper, W.W., Seiford, L.M. and Zhu, J. (Eds.): Handbook on Data Envelopment Analysis, pp.1-39, Kluwer Academic, Boston.
    • (2004) Handbook on Data Envelopment Analysis , pp. 1-39
    • Cooper, W.W.1    Seiford, L.M.2    Zhu, J.3
  • 10
    • 84985759042 scopus 로고
    • Data envelopment analysis for managerial control and diagnosis
    • Epstein, M.K. and Henderson, J.C. (1989) 'Data envelopment analysis for managerial control and diagnosis', Decision Sciences, Vol. 20, No. 1, pp.90-119.
    • (1989) Decision Sciences , vol.20 , Issue.1 , pp. 90-119
    • Epstein, M.K.1    Henderson, J.C.2
  • 12
    • 0000648003 scopus 로고
    • The measurement of productive efficiency
    • Farrell, M.J. (1957) 'The measurement of productive efficiency', Journal of the Royal Statistical Society, Vol. 120, No. 3, pp.253-281.
    • (1957) Journal of the Royal Statistical Society , vol.120 , Issue.3 , pp. 253-281
    • Farrell, M.J.1
  • 14
    • 73449086903 scopus 로고    scopus 로고
    • Measuring the efficiency of service delivery processes: An application to retail banking
    • Frei, F.X. and Harker, P.T. (1999) 'Measuring the efficiency of service delivery processes: An application to retail banking', Journal of Service Research, Vol. 1, No. 4, pp.300-312.
    • (1999) Journal of Service Research , vol.1 , Issue.4 , pp. 300-312
    • Frei, F.X.1    Harker, P.T.2
  • 16
    • 45249126152 scopus 로고
    • An application procedure for DEA
    • Golany, B. and Roll, Y. (1989) 'An application procedure for DEA', Omega, Vol. 17, No. 3, pp.237-250.
    • (1989) Omega , vol.17 , Issue.3 , pp. 237-250
    • Golany, B.1    Roll, Y.2
  • 18
    • 0037143057 scopus 로고    scopus 로고
    • Modelling and analysis of business process reengineering
    • DOI 10.1080/00207540210132733
    • Gunasekaran, A. and Kobu, B. (2002) 'Modelling and analysis of business process reengineering', International Journal of Production Research, Vol. 40, No. 11, pp.2521-2546. (Pubitemid 34808262)
    • (2002) International Journal of Production Research , vol.40 , Issue.11 , pp. 2521-2546
    • Gunasekaran, A.1    Kobu, B.2
  • 19
    • 33847372632 scopus 로고    scopus 로고
    • Operations management in the information economy: Information products, processes, and chains
    • DOI 10.1016/j.jom.2006.11.001, PII S027269630600132X, Special Issue Evolution of the Field of Operations Management SI/ Special Issue Organisation Theory and Supply Chain Management
    • Karmarkar, U.S. and Apte, U.M. (2007) 'Operations management in the information economy: Information products, processes, and chains', Journal of Operations Management, Vol. 25, No. 2, pp.438-453. (Pubitemid 46341543)
    • (2007) Journal of Operations Management , vol.25 , Issue.2 , pp. 438-453
    • Karmarkar, U.S.1    Apte, U.M.2
  • 20
    • 2942627134 scopus 로고    scopus 로고
    • Performance measurement systems must be engineered
    • Kueng, P., Meier, A. and Wettstein, T. (2001) 'Performance measurement systems must be engineered', Communications of AIS, Vol. 7, No. 1, pp.1-27.
    • (2001) Communications of AIS , vol.7 , Issue.1 , pp. 1-27
    • Kueng, P.1    Meier, A.2    Wettstein, T.3
  • 21
    • 0002216857 scopus 로고
    • Production frontiers and productive efficiency
    • in Fried, H.O., Lovell, C.A.K. and Schmidt, S.S. (Eds.):, Oxford University Press, New York
    • Lovell, C.A.K. (1993) 'Production frontiers and productive efficiency', in Fried, H.O., Lovell, C.A.K. and Schmidt, S.S. (Eds.): The Measurement of Productive Efficiency: Techniques and Applications, pp.3-67, Oxford University Press, New York.
    • (1993) The Measurement of Productive Efficiency: Techniques and Applications , pp. 3-67
    • Lovell, C.A.K.1
  • 22
    • 0032119946 scopus 로고    scopus 로고
    • Building operations management theory through case and field research
    • PII S0272696398000230
    • Meredith, J. (1998) 'Building operations management theory through case and field research', Journal of Operations Management, Vol. 16, pp.441-454. (Pubitemid 128408887)
    • (1998) Journal of Operations Management , vol.16 , Issue.4 , pp. 441-454
    • Meredith, J.1
  • 24
    • 33745026762 scopus 로고    scopus 로고
    • Assessing bank and bank branch performance: Modelling considerations and approaches
    • In Cooper, W.W., Seiford, L.M. and Zhu, J. (Eds.): Kluwer Academic, Boston
    • Paradi, J.C., Vela, S. and Yang, Z. (2004) 'Assessing bank and bank branch performance: Modelling considerations and approaches', in Cooper, W.W., Seiford, L.M. and Zhu, J. (Eds.): Handbook on Data Envelopment Analysis, pp.349-400, Kluwer Academic, Boston.
    • (2004) Handbook on Data Envelopment Analysis , pp. 349-400
    • Paradi, J.C.1    Vela, S.2    Yang, Z.3
  • 26
    • 0000258945 scopus 로고
    • Strategic determinants of service quality and performance: Evidence from the banking industry
    • Roth, A.V. and Jackson, W.E., III (1995) 'Strategic determinants of service quality and performance: Evidence from the banking industry', Management Science, Vol. 41, No. 11, pp.1720-1733.
    • (1995) Management Science , vol.41 , Issue.11 , pp. 1720-1733
    • Roth, A.V.1    Jackson III, W.E.2
  • 27
    • 0344946273 scopus 로고    scopus 로고
    • An empirical analysis of financial services processes with a front-office or back-office orientation
    • Safizadeh, M.H., Field, J.M. and Ritzman, L.P. (2003) 'An empirical analysis of financial services processes with a front-office or back-office orientation', Journal of Operations Management, Vol. 21, No. 5, pp.557-576.
    • (2003) Journal of Operations Management , vol.21 , Issue.5 , pp. 557-576
    • Safizadeh, M.H.1    Field, J.M.2    Ritzman, L.P.3
  • 28
    • 33750468638 scopus 로고    scopus 로고
    • A framework for benchmarking service process using data envelopment analysis and decision tree
    • DOI 10.1016/j.eswa.2005.12.012, PII S0957417405003544
    • Seol, H., Choi, J., Park, G. and Park, Y. (2007) 'A framework for benchmarking service process using data envelopment analysis and decision tree', Expert Systems with Applications, Vol. 32, No. 2, pp.432-440. (Pubitemid 44647813)
    • (2007) Expert Systems with Applications , vol.32 , Issue.2 , pp. 432-440
    • Seol, H.1    Choi, J.2    Park, G.3    Park, Y.4
  • 31
    • 0033362990 scopus 로고    scopus 로고
    • Operations, quality, and profitability in the provision of banking services
    • Soteriou, A. and Zenios, S.A. (1999) 'operations, quality, and profitability in the provision of banking services', Management Science, Vol. 45, No. 9, pp.1221-1238. (Pubitemid 30498707)
    • (1999) Management Science , vol.45 , Issue.9 , pp. 1221-1238
    • Soteriou, A.1    Zenios, S.A.2
  • 32
    • 0001389099 scopus 로고
    • Empirical science: New frontier in operations management research
    • Swamidass, P.M. (1991) 'Empirical science: New frontier in operations management research', The Academy of Management Review, Vol. 16, No. 4, pp.793-814.
    • (1991) The Academy of Management Review , vol.16 , Issue.4 , pp. 793-814
    • Swamidass, P.M.1
  • 33
    • 34247498986 scopus 로고    scopus 로고
    • Engineering applications of data envelopment analysis: Issues and opportunities
    • In Cooper, W.W., Seiford, L.M. and Zhu, J. (Eds.): Kluwer Academic, Boston
    • Triantis, K.P. (2004) 'Engineering applications of data envelopment analysis: Issues and opportunities', in Cooper, W.W., Seiford, L.M. and Zhu, J. (Eds.): Handbook on Data Envelopment Analysis, pp.401-441, Kluwer Academic, Boston.
    • (2004) Handbook on Data Envelopment Analysis , pp. 401-441
    • Triantis, K.P.1
  • 34
    • 0002618649 scopus 로고    scopus 로고
    • Critical review of existing BPR methodologies: The need for a holistic approach
    • Valiris, G. and Glykas, M. (1999) 'Critical review of existing BPR methodologies: The need for a holistic approach', Business Process Management Journal, Vol. 5, No. 1, pp.65-86.
    • (1999) Business Process Management Journal , vol.5 , Issue.1 , pp. 65-86
    • Valiris, G.1    Glykas, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.