Feasibility of real-time satisfaction surveys through automated analysis of patients′ unstructured comments and sentiments

Quality Management in Health Care

Volumn 21, Issue 1, 2012, Pages 9-19

  Alemi, Farrokh ^a   Torii, Manabu ^b   Clementz, Laura ^c   Aron, David C ^c  

^a GEORGETOWN UNIVERSITY   (United States)

^b GEORGETOWN UNIVERSITY MEDICAL CENTER   (United States)

^c LOUIS STOKES CLEVELAND VA MEDICAL CENTER   (United States)

Author keywords

satisfaction surveys; sentiment analysis; text categorization; time between complaints

Indexed keywords

ARTICLE; ARTIFICIAL INTELLIGENCE; ATTITUDE; FEASIBILITY STUDY; GYNECOLOGY; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HUMAN; METHODOLOGY; OBSTETRICS; PATIENT SATISFACTION; PEDIATRICS; QUESTIONNAIRE; TIME; UNITED STATES;

ARTIFICIAL INTELLIGENCE; ATTITUDE; DISTRICT OF COLUMBIA; FEASIBILITY STUDIES; GYNECOLOGY; HEALTH CARE SURVEYS; HUMANS; MARYLAND; OBSTETRICS; PATIENT SATISFACTION; PEDIATRICS; QUALITY OF HEALTH CARE; QUESTIONNAIRES; RESEARCH DESIGN; TIME FACTORS; VIRGINIA;

EID: 84855396252     PISSN: 10638628     EISSN: 15505154     Source Type: Journal    
DOI: 10.1097/QMH.0b013e3182417fc4     Document Type: Article

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