메뉴 건너뛰기




Volumn 47, Issue 8, 2009, Pages 835-841

Attributing sources of variation in patients' experiences of ambulatory care

Author keywords

Doctor patient relationship; Patient surveys; Performance measurement; Quality improvement; Quality of care

Indexed keywords

AMBULATORY CARE; ARTICLE; CONTROLLED STUDY; DOCTOR PATIENT RELATION; HEALTH CARE ORGANIZATION; HEALTH CARE QUALITY; HEALTH SERVICE; MEDICAL SOCIETY; PERFORMANCE MEASUREMENT SYSTEM; PHYSICIAN; PRIMARY MEDICAL CARE; UNITED STATES; ENVIRONMENT; EPIDEMIOLOGY; GENERAL PRACTICE; HEALTH CARE DELIVERY; HUMAN; ORGANIZATION AND MANAGEMENT;

EID: 68249149645     PISSN: 00257079     EISSN: None     Source Type: Journal    
DOI: 10.1097/MLR.0b013e318197b1e1     Document Type: Article
Times cited : (27)

References (36)
  • 2
    • 21444455248 scopus 로고    scopus 로고
    • Paying for performance: Implementing a statewide project in California
    • Damberg CL, Raube K, Williams T, et al. Paying for performance: implementing a statewide project in California. Qual Manag Health Care. 2005;14:66-79.
    • (2005) Qual Manag Health Care , vol.14 , pp. 66-79
    • Damberg, C.L.1    Raube, K.2    Williams, T.3
  • 3
    • 0041381147 scopus 로고    scopus 로고
    • Physician clinical performance assessment: Prospects and barriers
    • Landon BE, Normand SL, Blumenthal D, et al. Physician clinical performance assessment: prospects and barriers. JAMA. 2003;290:1183-1189.
    • (2003) JAMA , vol.290 , pp. 1183-1189
    • Landon, B.E.1    Normand, S.L.2    Blumenthal, D.3
  • 4
    • 0033538266 scopus 로고    scopus 로고
    • The unreliability of individual physician "report cards" for assessing the costs and quality of care of a chronic disease
    • Hofer TP, Hayward RA, Greenfield S, et al. The unreliability of individual physician "report cards" for assessing the costs and quality of care of a chronic disease. JAMA. 1999;281:2098-2105.
    • (1999) JAMA , vol.281 , pp. 2098-2105
    • Hofer, T.P.1    Hayward, R.A.2    Greenfield, S.3
  • 5
    • 34047190786 scopus 로고    scopus 로고
    • Clinical concerns about clinical performance measurement
    • Werner RM, Asch DA. Clinical concerns about clinical performance measurement. Ann Fam Med. 2007;5:159-163.
    • (2007) Ann Fam Med , vol.5 , pp. 159-163
    • Werner, R.M.1    Asch, D.A.2
  • 6
    • 4844229249 scopus 로고    scopus 로고
    • Plan, geographical, and temporal variation of consumer assessments of ambulatory health care
    • Zaslavsky AM, Zaborski LB, Cleary PD. Plan, geographical, and temporal variation of consumer assessments of ambulatory health care. Health Serv Res. 2004;39:1467-1485.
    • (2004) Health Serv Res , vol.39 , pp. 1467-1485
    • Zaslavsky, A.M.1    Zaborski, L.B.2    Cleary, P.D.3
  • 7
    • 0141494477 scopus 로고    scopus 로고
    • Patient reports and ratings of individual physicians: An evaluation of the Doctor Guide and Consumer Assessment of Health Plans Study provider-level surveys
    • Hays RD, Chong K, Brown J, et al. Patient reports and ratings of individual physicians: an evaluation of the Doctor Guide and Consumer Assessment of Health Plans Study provider-level surveys. Am J Med Qual. 2003;18:190-196.
    • (2003) Am J Med Qual , vol.18 , pp. 190-196
    • Hays, R.D.1    Chong, K.2    Brown, J.3
  • 8
    • 2142753152 scopus 로고    scopus 로고
    • How many patients are needed to provide reliable evaluations of individual clinicians?
    • Nelson EC, Gentry MA, Mook KH, et al. How many patients are needed to provide reliable evaluations of individual clinicians? Med Care. 2004;42:259-266.
    • (2004) Med Care , vol.42 , pp. 259-266
    • Nelson, E.C.1    Gentry, M.A.2    Mook, K.H.3
  • 9
    • 33645112418 scopus 로고    scopus 로고
    • Measuring patients' experiences with individual primary care physicians: Results of a statewide demonstration project
    • Safran DG, Karp M, Coltin K, et al. Measuring patients' experiences with individual primary care physicians: results of a statewide demonstration project. J Gen Intern Med. 2006;21:13-21.
    • (2006) J Gen Intern Med , vol.21 , pp. 13-21
    • Safran, D.G.1    Karp, M.2    Coltin, K.3
  • 10
    • 34748899457 scopus 로고    scopus 로고
    • Patient samples for measuring primary care physician performance: Who should be included?
    • Rodriguez HP, von Glahn T, Chang H, et al. Patient samples for measuring primary care physician performance: who should be included? Med Care. 2007;45:989-996.
    • (2007) Med Care , vol.45 , pp. 989-996
    • Rodriguez, H.P.1    von Glahn, T.2    Chang, H.3
  • 11
    • 58149500208 scopus 로고    scopus 로고
    • Measuring patients' experiences with individual specialist physicians and their practices
    • Rodriguez HP, von Glahn T, Chang H, et al. Measuring patients' experiences with individual specialist physicians and their practices. Am J Med Qual. 2009;24:35-44.
    • (2009) Am J Med Qual , vol.24 , pp. 35-44
    • Rodriguez, H.P.1    von Glahn, T.2    Chang, H.3
  • 12
    • 0036591512 scopus 로고    scopus 로고
    • Variation in patient-reported quality among health care organizations
    • Solomon LS, Zaslavsky AM, Landon BE, et al. Variation in patient-reported quality among health care organizations. Health Care Financ Rev. 2002;23:85-100.
    • (2002) Health Care Financ Rev , vol.23 , pp. 85-100
    • Solomon, L.S.1    Zaslavsky, A.M.2    Landon, B.E.3
  • 13
    • 33644861367 scopus 로고    scopus 로고
    • Evaluating patients' experiences with individual physicians: A randomized trial of mail, internet, and interactive voice response telephone administration of surveys
    • Rodriguez HP, von Glahn T, Rogers WH, et al. Evaluating patients' experiences with individual physicians: a randomized trial of mail, internet, and interactive voice response telephone administration of surveys. Med Care. 2006;44:167-174.
    • (2006) Med Care , vol.44 , pp. 167-174
    • Rodriguez, H.P.1    von Glahn, T.2    Rogers, W.H.3
  • 14
    • 68449083365 scopus 로고    scopus 로고
    • Agency for Healthcare Research Quality, American Institutes for Research, Harvard Medical School, et al. The consumer assessment of healthcare providers and systems (CAHPS) clinician and group survey. Rockville, MD: Submission to National Quality Forum; 2006.
    • Agency for Healthcare Research Quality, American Institutes for Research, Harvard Medical School, et al. The consumer assessment of healthcare providers and systems (CAHPS) clinician and group survey. Rockville, MD: Submission to National Quality Forum; 2006.
  • 16
    • 0037303596 scopus 로고    scopus 로고
    • Primary care service areas: A new tool for the evaluation of primary care services
    • Goodman DC, Mick SS, Bott D, et al. Primary care service areas: a new tool for the evaluation of primary care services. Health Serv Res. 2003;38:287-309.
    • (2003) Health Serv Res , vol.38 , pp. 287-309
    • Goodman, D.C.1    Mick, S.S.2    Bott, D.3
  • 17
    • 84965645046 scopus 로고
    • Multilevel Cross-Classified Models
    • Goldstein H. Multilevel Cross-Classified Models. Sociol Methods Res. 1994;22:364-375.
    • (1994) Sociol Methods Res , vol.22 , pp. 364-375
    • Goldstein, H.1
  • 18
    • 0033845311 scopus 로고    scopus 로고
    • Does the effect of respondent characteristics on consumer assessments vary across health plans?
    • Zaslavsky AM, Zaborski L, Cleary PD. Does the effect of respondent characteristics on consumer assessments vary across health plans? Med Care Res Rev. 2000;57:379-394.
    • (2000) Med Care Res Rev , vol.57 , pp. 379-394
    • Zaslavsky, A.M.1    Zaborski, L.2    Cleary, P.D.3
  • 19
    • 0034963491 scopus 로고    scopus 로고
    • Adjusting performance measures to ensure equitable plan comparisons
    • Zaslavsky AM, Zaborski LB, Ding L, et al. Adjusting performance measures to ensure equitable plan comparisons. Health Care Financ Rev. 2001;22:109-126.
    • (2001) Health Care Financ Rev , vol.22 , pp. 109-126
    • Zaslavsky, A.M.1    Zaborski, L.B.2    Ding, L.3
  • 20
    • 33947373021 scopus 로고    scopus 로고
    • Using hierarchical models to attribute sources of variation in consumer assessments of health care
    • Zaslavsky AM. Using hierarchical models to attribute sources of variation in consumer assessments of health care. Stat Med. 2007;26:1885-1900.
    • (2007) Stat Med , vol.26 , pp. 1885-1900
    • Zaslavsky, A.M.1
  • 21
    • 0027279282 scopus 로고
    • Patients' ratings of outpatient visits in different practice settings: Results from the Medical Outcomes Study
    • Rubin HR, Gandek B, Rogers WH, et al. Patients' ratings of outpatient visits in different practice settings: results from the Medical Outcomes Study. JAMA. 1993;270:835-840.
    • (1993) JAMA , vol.270 , pp. 835-840
    • Rubin, H.R.1    Gandek, B.2    Rogers, W.H.3
  • 22
    • 0031683488 scopus 로고    scopus 로고
    • Entry into primary care and continuity: The effects of access
    • Forrest CB, Starfield B. Entry into primary care and continuity: the effects of access. Am J Public Health. 1998;88:1330-1336.
    • (1998) Am J Public Health , vol.88 , pp. 1330-1336
    • Forrest, C.B.1    Starfield, B.2
  • 23
    • 0642281051 scopus 로고    scopus 로고
    • Waiting time, doctor shopping, and nonattendance at specialist outpatient clinics: Case-control study of 6495 individuals in Hong Kong
    • Leung GM, Castan-Cameo S, McGhee SM, et al. Waiting time, doctor shopping, and nonattendance at specialist outpatient clinics: case-control study of 6495 individuals in Hong Kong. Med Care. 2003;41:1293-1300.
    • (2003) Med Care , vol.41 , pp. 1293-1300
    • Leung, G.M.1    Castan-Cameo, S.2    McGhee, S.M.3
  • 24
    • 33947251804 scopus 로고    scopus 로고
    • Improving access to specialty care
    • Murray MF. Improving access to specialty care. Jt Comm J Qual Patient Saf. 2007;33:125-135.
    • (2007) Jt Comm J Qual Patient Saf , vol.33 , pp. 125-135
    • Murray, M.F.1
  • 25
    • 33845435486 scopus 로고    scopus 로고
    • Correlates of electronic health record adoption in office practices: A statewide survey
    • Simon SR, Kaushal R, Cleary PD, et al. Correlates of electronic health record adoption in office practices: a statewide survey. J Am Med Inform Assoc. 2007;14:110-117.
    • (2007) J Am Med Inform Assoc , vol.14 , pp. 110-117
    • Simon, S.R.1    Kaushal, R.2    Cleary, P.D.3
  • 26
    • 38349078461 scopus 로고    scopus 로고
    • Electronic health records: Which practices have them, and how are clinicians using them?
    • Simon SR, McCarthy ML, Kaushal R, et al. Electronic health records: which practices have them, and how are clinicians using them? J Eval Clin Pract. 2008;14:43-47.
    • (2008) J Eval Clin Pract , vol.14 , pp. 43-47
    • Simon, S.R.1    McCarthy, M.L.2    Kaushal, R.3
  • 27
    • 4644255432 scopus 로고    scopus 로고
    • Using electronic health records to help coordinate care
    • Burton LC, Anderson GF, Kues IW. Using electronic health records to help coordinate care. Milbank Q. 2004;82:457-481.
    • (2004) Milbank Q , vol.82 , pp. 457-481
    • Burton, L.C.1    Anderson, G.F.2    Kues, I.W.3
  • 28
    • 0033843140 scopus 로고    scopus 로고
    • How consumer assessments of managed care vary within and among markets
    • Zaslavsky AM, Landon BE, Beaulieu ND, et al. How consumer assessments of managed care vary within and among markets. Inquiry. 2000;37:146-161.
    • (2000) Inquiry , vol.37 , pp. 146-161
    • Zaslavsky, A.M.1    Landon, B.E.2    Beaulieu, N.D.3
  • 29
    • 68449087026 scopus 로고    scopus 로고
    • California Physician Workforce: Supply and Demand Through 2015
    • Center for Health Workforce Studies
    • Center for Health Workforce Studies. California Physician Workforce: Supply and Demand Through 2015. SUNY, Albany: University of California Office of Health Affairs; 2004.
    • (2004) SUNY, Albany: University of California Office of Health Affairs
  • 31
    • 33846657382 scopus 로고    scopus 로고
    • A study of the physician workforce supply for the Latino population in California
    • Manetta A, Boker J, Rea J, et al. A study of the physician workforce supply for the Latino population in California. Acad Med. 2007;82:127-132.
    • (2007) Acad Med , vol.82 , pp. 127-132
    • Manetta, A.1    Boker, J.2    Rea, J.3
  • 32
    • 38349142236 scopus 로고    scopus 로고
    • Does having more physicians lead to better health system performance?
    • Goodman DC, Grumbach K. Does having more physicians lead to better health system performance? JAMA. 2008;299:335-337.
    • (2008) JAMA , vol.299 , pp. 335-337
    • Goodman, D.C.1    Grumbach, K.2
  • 33
    • 65649118953 scopus 로고    scopus 로고
    • Organizational and market influences on physician performance on patient experience measures
    • Rodriguez HP, von Glahn T, Rogers WH, et al. Organizational and market influences on physician performance on patient experience measures. Health Serv Res. 2009;44:880-901.
    • (2009) Health Serv Res , vol.44 , pp. 880-901
    • Rodriguez, H.P.1    von Glahn, T.2    Rogers, W.H.3
  • 34
    • 8844246482 scopus 로고    scopus 로고
    • Physician organization and care management in California: From cottage to Kaiser
    • Rittenhouse DR, Grumbach K, O'Neil EH, et al. Physician organization and care management in California: from cottage to Kaiser. Health Aff. (Millwood). 2004;23:51-62.
    • (2004) Health Aff. (Millwood) , vol.23 , pp. 51-62
    • Rittenhouse, D.R.1    Grumbach, K.2    O'Neil, E.H.3
  • 35
    • 0036517732 scopus 로고    scopus 로고
    • Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members
    • Fowler FJ Jr, Gallagher PM, Stringfellow VL, et al. Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members. Med Care. 2002;40:190-200.
    • (2002) Med Care , vol.40 , pp. 190-200
    • Fowler Jr, F.J.1    Gallagher, P.M.2    Stringfellow, V.L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.