Emotional intelligence and organizational commitment: Testing the mediatory role of occupational stress and job satisfaction

Procedia - Social and Behavioral Sciences

Volumn 29, Issue , 2011, Pages 1965-1976

  Aghdasi, Samaneh ^a   Kiamanesh, Ali Reza ^a   Ebrahim, Abdolrahim Naveh ^a  

^a KHARAZMI UNIVERSITY   (Iran)

Author keywords

Emotional intelligence; Job satisfaction; Occupational stress; Organizational commitment

Indexed keywords

EID: 84555187714     PISSN: 18770428     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1016/j.sbspro.2011.11.447     Document Type: Conference Paper

References (54)

1. Abraham, R. (2000). The role of job control as a moderator of emotional dissonance and emotional intelligenceoutcome relationships. The Journal of Psychology, 134(2), 169-184.
2. Abraham, R. (1999). The impact of emotional dissonance on organizational commitment and intention to turnover. The Journal of Psychology, 133(4), 441-455.
3. Antoniou, A-S.G., Davidson, M.J., & Cooper, C.L. (2003). Occupational stress, job satisfaction and health state in male and female junior hospital doctors in Greece. Journal of Managerial psychology, 18(6), 592-621. (Pubitemid 37215481)
4. Askari Bigdeli, M. (2003). A study of relationship between some kinds of social supports and administration occupational stress in public schools at different educational levels in Mamasani City, 2002-3. Unpublished M.A Thesis, Tarbiat Moallem University, Tehran.
5. Augusto Landa, J. M., Lopez-Zafra, E., Berrios Martos, M. P. & Aguilar-Luzon, M. C. (2008). The relationship between emotional intelligence, occupational stress and health in nurses: A questionnaire survey. International Journal of Nursing Studies, 45(6), 888-901.
6. Bar-On, R. (2006). The Bar-On model of emotional-social intelligence (ESI). Psicothema, 18, supl., 13-25. (Pubitemid 44682094)
7. Bar-On, R., Brown, J.M., Kirkcaldy, B.D., & Thome, E.P. (2000). Emotional expression and implications for occupational stress; an application of the Emotional Quotient Inventory (EQ-i). Personality and Individual Differences, 28, 1107-1118.
8. Bentler, P. M. & Chou, C. P. (1988). Practical issues in structural modeling. In J. S. long (Ed.), common problems/proper solutions (pp.161-192). Bererly Hills, CA: Sage.
9. Boyas, J. & Wind, L. H. (2010). Employment-based social capital, job stress, and employee burnout: A public child welfare employee structural model. Children and Youth Services Review, 32, 380-388.
10. Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behaviour and outcomes: An examination among senior managers. Journal of Managerial psychology, 18(8), 788-813. (Pubitemid 38041713)
11. Cherniss, C. (2000). Social and emotional competence in the workplace. In R. Bar-On & J. D. A. Parker (Eds.), The Handbook of Emotional Intelligence, Jossey-Bass, New York, NY.
12. Darwish, A. Y. (2002). Job satisfaction as a mediator of the relationship between role stressors and organizational commitment: A study from an Arabic cultural perspective. Journal of Managerial Psychology, 17(4), 250-266.
13. Daus, C. S., & Ashkanasy, N. M. (2005). The case for the ability-based model of emotional intelligence in organizational behavior. Journal of Organizational behavior, 26(4), 453-466. (Pubitemid 40855224)
14. Draper, J., Halliday, D., Jowett, S., Norman, I., Watson, R., Wilson-Barnett, J., Normand, C. & O'Brien, K. (2004). NHS cadet schemes: student experience, commitment, job satisfaction and job stress. Nurse Education Today, 24, 219-228. (Pubitemid 38444410)
15. Deconinck, J.B. (2009). The effect of leader-member exchange on turnover among retail buyers. Journal of Business Research, 62(11), 1081-1086.
16. Farkas, A.J., & Tetrick, L.E. (1989(. A three-wave longitudinal analysis of the causal ordering of satisfaction and commitment on turnover decisions. Journal of Applied Psychology 74, 855-868.
17. Garson, G. D. (2008). Data imputation for missing values. Last updated: 1/17/08. http://www.chass.ncsu.ed/garson/missing values/htm
18. Ghorbani, N., Bing, N., Watson, P.J., Davison, H.K., & Mack, D.A. (2002). Self-reported emotional intelligence: Construct similarity and functional dissimilarity of higher-order processing in Iran and The United States. International Journal of psychology, 37(5), 297-308(12).
19. Guleryuz, G., Guney, S., Aydin, E.M., & Asan, O. (2008). The mediating effect of job satisfaction between emotional intelligence and organizational commitment of nurses: A questionnaire survey. International Journal of Nursing Studies, 45, 1625-1635.
20. Haghighat Joo, F. (2005). Comparing the effects of teaching LMX theory with and without counseling services on personnel's job attitudes and organizational citizenship behavior in central offices of tax department in Tehran. PhD dissertation, Tarbiat Moallem University, Tehran.
21. Holdsworth, L. & Cartwright, S. (2003). Empowerment, stress and satisfaction: an exploratory study of a call centre. Leadership & Organization Development Journal, 24/3, 131-140.
22. Johnson, S., Cooper, C., Cartwright, S., Donald, I., Taylor, P., & Millet, C. (2005). The experience of work-related stress across occupations. Journal of Managerial Psychology, 20 (2), 178-187. (Pubitemid 40742499)
23. Joreskog, K. G. & Sorbom, D. (2002). LISREL 8.53, Scientific Software International.
24. Kafetsios, K., & Zampetakis, L.A. (2008). Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affective at work. Personality Individual Differences, 44(3), 712-722.
25. Kim, W.G., Leong, J.K., & Lee, Y-K. (2005). Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. Hospitality management, 24, 171-193. (Pubitemid 40564185)
26. Kline, P. (2001). An easy guide to factor analysis. Translated by: S.J., Sadrossadat & A. Minaei, SAMT,Tehran, First Edition.
27. Koufteros, X. & Marcoulides, G. A. (2006). Product development practices and performance: A structural equation modeling-based multi-group analysis. International Journal of Production Economics, 103, 286-307. (Pubitemid 43866481)
28. Lambert, E. G., Hogan, N. L., Elechi. O. O., Jiang, S., Laux, J. M. Dupuy, P., & Morris, A. (2009). A further examination of antecedents of correctional staff life satisfaction. The Social Science Journal, 46, 689-706.
29. Leather, P., Beale, D., & Sullivan, L. (2003). Noise, psychosocial stress and their interaction in the workplace. Journal of Environmental Psychology, 23, 213-222. (Pubitemid 36703641)
30. Lopes, P. N., Grewal, D., Kadis, J., Gall, M. & Salovey, P. (2006). Evidence that emotional intelligence is related to job performance and affect and attitudes at work. Psicothema, 18, 132-138. (Pubitemid 44682111)
31. Mathieu, J.E., & Zajac, D.M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108 (2), 171-194.
32. Mayer, J.D., Salovey, P. & Coruso, D.R. (2000)a. Models of emotional intelligence. In R.J. Sternberg (Ed.), The handbook of intelligence (pp.396-420). New York: Cambridge university Press. In P. Salovey & J. D.
33. Mayer (Eds.), (2004). Emotional intelligence key readings on the Mayer and Salovey Model. DUDE.
34. Mayer, J.D., Salovey, P. & Coruso, D.R. (2000(b. Emotional intelligence as zeitgeist, as personality, and as a mental ability. In R. Bar-On & J. D. A. Parker (Eds.), The Handbook of Emotional Intelligence, Jossey-Bass, New York, NY.
35. Meyer, J.P., Stanley, D.J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance and normative commitment to the organization: A meta-analysis of antecedents, correlates and consequences. Journal of Vocational Behavior, 61, 20-52.
36. Mobley, W.H., (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62 (2), 237-240. (Pubitemid 8064438)
37. Mor Barak, M.E., Levin, A., Nissly, J.A., & Lane, C.J. (2006). Why do they leave? Modeling child welfare workers' turnover intentions. Children and Youth Services Review, 28, 548-577. (Pubitemid 43422547)
38. Munro, L., Rodwell, L., & Harding, L. (1998). Assessing occupational stress in psychiatric nurses using the full job strain model: the value of social support to nurses. International Journal of nursing Studies, 35, 339-345. (Pubitemid 128418130)
39. Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence in the workplace: Exploring its effects on occupational stress and organizational commitment. The International Journal of Organizational Analysis, 10(4), 327-342. (Pubitemid 37141918)
40. Paulin, M., Ferguson, R.J., & Bergeron, J. (2006). Service climate and organizational commitment: The importance of customer linkages. Journal of Business Research, 59, 906-915. (Pubitemid 44191835)
41. Pedhazur, E. J. (1982). Multiple regression in behavioral research. Harcourt brace college publishers. Second Edition.
42. Punnett, B.J., Greenidge, D. & Ramsey, J. (2007). Job attitudes and absenteeism: A study in the English speaking Caribbean. Journal of World Business, 42, 214-227.
43. Robbins, S.P. (2005). Essentials of organizational behavior. Translated by: A. Parsayan & S.M. Aarabi. Cultural Research Bureau, Tehran, Eleventh Edition.
44. Rutherford, B., Boles, J., Hamwi, G.A., Madupalli, R., & Rutherford, L. (2009). The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors. Journal of Business Research, 62, 1146-1151.
45. Salovey, P., & Mayer, J.D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185-211.
46. Scarborough, D., & Somers, M.J. (2006). Neural networks in organizational research: Applying pattern recognition to the analysis of organizational behavior. Washington, DC, US: American Psychological Association.
47. Schumacker, R.E., & Lomax, R.G. (2004). A beginner's guide to structural equation modeling, Second edition. Mahwah, NJ: Lawrence Erlbaum Associates.
48. Sveinsdottir, H., Biering, P., & Ramel, A. (2006). Occupational stress, job satisfaction, and working environment among Icelandic nurses: A cross-sectional questionnaire survey. International Journal of Nursing Studies, 43, 875-889. (Pubitemid 44175370)
49. Sweeney, J.T., & Quirin, J.J. (2009). Accountants as layoff survivors: A research note. Accounting, organizations and society. 34, 787-795.
50. Sy, T., Tram, S., & O'Hara, L.A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behaviour, 68, 461-473. (Pubitemid 43717409)
51. Wong, C-S., & Law, K.S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13, 243-274.
52. Wu, L., & Norman, I.J. (2006). An investigation of job satisfaction, organizational commitment and role conflict and ambiguity in a sample of Chinese Undergraduate nursing students. Nurse Education today, 26, 304-314. (Pubitemid 43623641)
53. Yang, F-H., & Chang, C-C. (2008). Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: A questionnaire survey. International Journal of Nursing Studies, 45(6), 879-887.
54. Zhou, J., & George, J.M. (2003). Awakening employee creativity: the role of leader emotional intelligence. The Leadership Quarterly, 14, 545-568. (Pubitemid 37244275)