E-word-of-mouth on health social networking sites: An opportunity for tailored health communication

Journal of Consumer Behaviour

Volumn 10, Issue 6, 2011, Pages 322-331

  Liang, Bo ^a   Scammon, Debra L ^a  

^a UNIVERSITY OF UTAH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84255204588     PISSN: 14720817     EISSN: 14791838     Source Type: Journal    
DOI: 10.1002/cb.378     Document Type: Article

References (53)

1. Alferi SM, Carver CS, Antoni MH, Weiss S, Durán RE. 2001. An exploratory study of social support, distress, and life disruption among low-income hispanic women under treatment for early stage breast cancer. Health Psychology 20(1): 41-46.
2. van Alstyne M, Brynjolfsson E. 1995. Communication networks and the rise of an information elite: do computers help the rich get richer? International Conference on Information Systems. Available at [accessed on 2 March 2010].
3. Bensing JM, Verhaak PFM, van Dulmen AM, Visser AP. 2000. Communication: the royal pathway to patient-centered medicine. Patient Education and Counseling 39(1): 1-3. Available at [accessed on 1 March 2010].
4. Bloom J, Stewart SL, Johnston M, Banks P, Fobair P. 2001. Sources of support and the physical and mental well-being of young women with breast cancer. Social Science & Medicine 53(11): 1513-1524.
5. Boyd DM, Ellison NB. 2007. Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication 13(1), article 11. Available at [accessed on February 5, 2011].
6. Braithwaite DO, Waldron VR, Finn J. 1999. Communication of social support in computer-mediated groups for people with disabilities. Health Communication 11(2): 123-151.
7. Bronner F, De Hoog R. 2010. Vacationers and eWOM: Who posts, and why, where and what. Journal of Travel Research 7(January): 1-12.
8. Carver CS, Scheier MF, Weintraub JK. 1989. Assessing coping strategies: A theoretically based approach. Journal of Personality and Social Psychology 56(2): 267-283.
9. Chen Y, Xie J. 2008. Online consumer review: Word-of-mouth as a new element of marketing communication mix, Management Science 54 (3): 477-491.
10. Cline RJW, Haynes KM. 2001. Consumer health information seeking on the Internet: The state of the art. Health Education Research 16(6): 671-692.
11. Compete.com. 2011. Site statistics for Dailystrength.org. Available at [accessed on 30 June 2011].
12. Davison KP, Pennebaker JW, Dickerson SS. 2000. Who talks? the social psychology of illness support groups. American Psychologists 55(2): 205-217.
13. Donelle L, Hoffman-Goetz L. 2008. An exploratory study of Canadian aboriginal online healthcare forums. Health Communication 23(3): 270-281.
14. Eichhorn AC. 2008. Soliciting and providing social support over the Internet: An investigation of online eating disorder support groups. Journal of Computer-Mediated Communication 14: 67-78.
15. Folkman S, Lazarus RS. 1980. An analysis of coping in a middle-aged community sample. Journal of Health and Social Behavior 21(3): 219-239.
16. Fox S, Jones S. 2009. The social life of health information. Available at [accessed on 2 February 2010].
17. Franklin J, Denyer G, Steinbeck KS, Caterson ID, Hill AJ. 2006. Obesity and risk of low self-esteem: A statewide survey of Australian children. Pediatrics 118(6): 2481-2487.
18. Ginossar T. 2008. Online participation: A content analysis of differences in utilization of two online cancer communities by men and women, patients and family Members. Health Communication 23: 1-12.
19. Gluck ME, Geliebter, A, Satov T. 2001. Night eating syndrome is associated with depression, low self-esteem, reduced daytime hunger, and less weight loss in obese outpatients. Obesity Research 9: 264-267.
20. Halverson AC. 2009. Rethinking Education in the Age of Technology. Teachers College Press: New York.
21. Hemetsberger A, Reinhardt C. 2006. Learning and knowledge-building in open-source communities: A social-experiential approach. Management Learning June(37): 187-214.
22. Hibbard JH, Mahoney ER, Stock R, Tusler M. 2007. Do increases in patient activation result in improved self-management behaviors? Health Research and Educational Trust 42(4): 1443-1463.
23. Hine C. 2000. Virtual Ethnography. Sage Publications: London, UK.
24. Hung D. 2002. Situated cognition and problem-based learning: implications for learning and instruction with technology. Journal of Interactive Learning Research 13(4): 393-415.
25. Im E, Chee W. 2006. An online forum as a qualitative research method. Nursing Research 55(4): 267-273.
26. Kozinets R. 2002. The field behind the screen: using netnography for marketing research in online communities. Journal of Marketing Research 39(February): 61-72.
27. Krumholz HM, Butler J, Miller J, Vaccarino V, Williams CS, Leon CFM, Seeman TE, Kasl SV, Berkman LF. 1998. Prognostic importance of emotional support for elderly patients hospitalized with heart failure. American Heart Association 97: 958-964.
28. Kulik JA, Mahler HI. 1993. Emotional support as a moderator of adjustment and compliance after coronary artery bypass surgery: A longitudinal study. Journal of Behavioral Medicine 16(1): 45-63.
29. Kunda Z. 1990. The case of motivated reasoning. Psychological Bulletin 108(November): 480-498.
30. Lave J, Wenger E. 1991. Situated Learning: Legitimate Peripheral Participation. Cambridge University Press: Cambridge, UK.
31. Macias W, McMillan S. 2008. The return of the house call: The role of internet-based interactivity in bringing health information home to older adults. Health Communication 23: 34-44.
32. Maloney-Krichmar D, Preece J. 2005. A multilevel analysis of sociability, usability, and community dynamics in an online health community. ACM Transactions on Computer-Human Interaction 12(2): 201-232.
33. Marks D, Evans B, Willig C. 2005. Health psychology: Theory, Research and Practice. Sage Publications: Thousand Oaks, CA.
34. Mason MJ, Scammon DL. 2011. Unintended consequences of health supplement information regulations: The importance of recognizing consumer motivations. Journal of Consumer Affairs 45(2): 201-223.
35. Monnier J, Laken M, Carter CL. 2002. Patient and caregiver interest in internet-based cancer service. Cancer Practice 10(6): 305-310.
36. Murthy D. 2008. Digital Ethnography: An examination of the use of new technologies for social Research. Sociology 42(5): 837-855.
37. Nelson MR, Keum H, Yaros RA. 2004. Advertainment or Adcreep? Game players' attitudes toward advertising and product placements in computer games. Journal of Interactive Advertising 5(1): 3-21.
38. Ong LML, De Haes JCJM, Hoos AM, Lammes FB. 1995. Doctor-patient communication: a review of the literature. Social Science & Medicine 40(7): 903-918.
39. Pi-Sunyer FX. 2002. The obesity epidemic: Pathophysiology and consequences of obesity. Obesity Research 10(2): 97-104.
40. Puhl R, Brownell KD. 2001. Bias, discrimination, and obesity. Obesity Research 9(12): 788-805.
41. Rimer BK, Kreuter MW. 2006. Advancing tailored health communication: A persuasion and message effects perspective. Journal of Communication 56: 184-201.
42. Rothman AJ, Bartels DR, Wlaschin J, Salovey P. 2006. The strategic use of gain- and loss-framed messages to promote healthy behavior: How theory can inform practice. Journal of Communication 56: 202-220.
43. Salovey P, Williams-Piehota J. 2004. Field experiments in social psychology: message framing and the promotion of health protective behaviors. American Behavioral Scientist 47(85): 488-505.
44. Schwartz MB, Chambliss HO, Brownell KD, Blair SN, Billington C. 2003. Weight bias among health professionals specializing in obesity. Obesity Research 11(9): 1033-1039.
45. Sharf BF. 1997. Communicating breast cancer on-line: Support and empowerment on the Internet. Women & Health 26(1): 65-84.
46. Straus RS. 2000. Childhood obesity and self-esteem. Pediatrics 105(1). Available at [accessed on 25 March 2010].
47. Taylor SE. 2003. Health Psychology (6th edn). McGraw-Hill: New York, NY.
48. Thoits PA. 1986. Social support as coping assistance. Journal of Consulting and Clinical Psychology 54(4): 416-423.
49. Thoits PA. 1995. Stress, coping, and social support processes: where are we? what next? Journal of Health and Social Behavior 35: 53-79.
50. Tu HT, Lauer JR. 2008. Word of mouth and physician referrals still drive health care provider choice. Research Brief from Center for Studying Health System Change 9(December). Available at [accessed on 2 April 2010].
51. Updegraff JA, Sherman DK, Lyster FS, Mann TL. 2007. The effects of message quality and congruency on perceptions of tailored health communications. Journal of Experimental Social Psychology 43(2): 249-257.
52. Wadden TA, Stuckard AJ (eds). 2004. Handbook of Obesity Treatment. The Guilford Press: New York, NY.
53. Weiten W, Lloyd MA, Dunn DS. 2003. Psychology Applied to Modern life: Adjustment in the 21st Century (7th ed.). Wadsworth Publishing: Florence, KY.