ISPs' service quality and customer satisfaction in the southern region of Malaysia

ACIS 2008 Proceedings - 19th Australasian Conference on Information Systems

Volumn , Issue , 2008, Pages 290-299

  Eze, Uchenna Cyril ^a   Sin, Tan Khong ^a   bin Ismail, Hishamuddin ^a   Siang, Poong Yew ^a  

^a MULTIMEDIA UNIVERSITY   (Malaysia)

Author keywords

Customer Satisfaction; ISP; Malaysia; Service Quality

Indexed keywords

CRITICAL ISSUES; GOVERNMENT AGENCIES; INFORMATION AND COMMUNICATION TECHNOLOGIES; INTERNET INFRASTRUCTURE; ISP; MALAYSIA; MALAYSIANS; SERVICE INDUSTRIES; SERVICE PROVISIONS; SERVICE QUALITY; STRATEGIC ROLE;

DIGITAL STORAGE; INFORMATION SYSTEMS; INTERNET SERVICE PROVIDERS; QUALITY OF SERVICE; RELIABILITY ANALYSIS; SURVEYS;

CUSTOMER SATISFACTION;

EID: 82955163460     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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