메뉴 건너뛰기




Volumn 65, Issue 1, 2012, Pages 36-41

Relocating empowerment as a management concept for Asia

Author keywords

Asian hotel sector; China hotels; Employee empowerment; Human resource practices

Indexed keywords


EID: 81155152490     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2011.07.012     Document Type: Article
Times cited : (27)

References (48)
  • 1
    • 0034178419 scopus 로고    scopus 로고
    • The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors
    • Arnold J.A., Arad S., Rhoades J.A., Drasgow F. The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors. J Organ Behav 2000, 21(3):249-269.
    • (2000) J Organ Behav , vol.21 , Issue.3 , pp. 249-269
    • Arnold, J.A.1    Arad, S.2    Rhoades, J.A.3    Drasgow, F.4
  • 2
    • 3843062245 scopus 로고
    • Empowering service workers at Harvester Restaurants
    • Ashness D., Lashley C. Empowering service workers at Harvester Restaurants. Pers Rev 1995, 24(8):17-32.
    • (1995) Pers Rev , vol.24 , Issue.8 , pp. 17-32
    • Ashness, D.1    Lashley, C.2
  • 3
    • 33744539577 scopus 로고    scopus 로고
    • Leader-member exchange in a Chinese context: antecedents, the mediating role of psychological empowerment and outcomes
    • Aryee S., Zhen X.C. Leader-member exchange in a Chinese context: antecedents, the mediating role of psychological empowerment and outcomes. J Bus Res 2006, 59(7):793-801.
    • (2006) J Bus Res , vol.59 , Issue.7 , pp. 793-801
    • Aryee, S.1    Zhen, X.C.2
  • 7
    • 0026824741 scopus 로고
    • The empowerment of service workers: what, why, how and when
    • Bowen D.E., Lawler E.E. The empowerment of service workers: what, why, how and when. Slogan Manage Rev 1992, 33(3):31-40.
    • (1992) Slogan Manage Rev , vol.33 , Issue.3 , pp. 31-40
    • Bowen, D.E.1    Lawler, E.E.2
  • 8
    • 84986028743 scopus 로고    scopus 로고
    • Challenges for China's state-run hotels: a marketing perspective
    • Cai L., Zhang L., Pearson T., Bai X. Challenges for China's state-run hotels: a marketing perspective. J Hospitality Leis Mark 2000, 7(1):29-46.
    • (2000) J Hospitality Leis Mark , vol.7 , Issue.1 , pp. 29-46
    • Cai, L.1    Zhang, L.2    Pearson, T.3    Bai, X.4
  • 10
    • 0002225177 scopus 로고
    • The ladies and gentlemen of Ritz Carlton
    • Carper J. The ladies and gentlemen of Ritz Carlton. Hotels 1991, 25(5):75-76.
    • (1991) Hotels , vol.25 , Issue.5 , pp. 75-76
    • Carper, J.1
  • 13
    • 0942302275 scopus 로고
    • The benefits of Guanxi: the value of relationships in developing the Chinese market
    • Davies H., Leung T., Luk S., Wong Y.H. The benefits of Guanxi: the value of relationships in developing the Chinese market. Ind Mark Manage 1995, 24:207-214.
    • (1995) Ind Mark Manage , vol.24 , pp. 207-214
    • Davies, H.1    Leung, T.2    Luk, S.3    Wong, Y.H.4
  • 14
    • 0033455765 scopus 로고    scopus 로고
    • Re-empowering the empowered - the ultimate challenge?
    • D'Annunzio-Green N., MacAndrew J. Re-empowering the empowered - the ultimate challenge?. Pers Rev 1999, 28(3):258-278.
    • (1999) Pers Rev , vol.28 , Issue.3 , pp. 258-278
    • D'Annunzio-Green, N.1    MacAndrew, J.2
  • 16
    • 0037933438 scopus 로고    scopus 로고
    • A quantitative analysis of the relationship between empowerment practices and service quality
    • Geralis M., Terziovski M. A quantitative analysis of the relationship between empowerment practices and service quality. Total Qual Manage Serv Excell 2003, 14:45-62.
    • (2003) Total Qual Manage Serv Excell , vol.14 , pp. 45-62
    • Geralis, M.1    Terziovski, M.2
  • 17
    • 81155149344 scopus 로고
    • An examination of empowerment as the key to service quality in the hospitality industry. University of Surrey., unpublished MSc dissertation.
    • Ghillyer, A. (1994). An examination of empowerment as the key to service quality in the hospitality industry. University of Surrey., unpublished MSc dissertation.
    • (1994)
    • Ghillyer, A.1
  • 18
    • 81155146566 scopus 로고
    • The Delta airlines family: a case for supporting service employees
    • International Press, Maine, G.W. Shames, W.G. Glover (Eds.)
    • Glover W.G. The Delta airlines family: a case for supporting service employees. World class service 1989, 44-50. International Press, Maine. G.W. Shames, W.G. Glover (Eds.).
    • (1989) World class service , pp. 44-50
    • Glover, W.G.1
  • 19
    • 0035647889 scopus 로고    scopus 로고
    • Business approaches to combating bribery: a study of codes of conduct
    • Gordon K., Miyake M. Business approaches to combating bribery: a study of codes of conduct. J Bus Ethics 2001, 34(3-4):161-173.
    • (2001) J Bus Ethics , vol.34 , Issue.3-4 , pp. 161-173
    • Gordon, K.1    Miyake, M.2
  • 20
    • 81155145235 scopus 로고
    • Brand new Marriott
    • Goymour D. Brand new Marriott. Caterer Hotelkeeper 1992, 25:42-44.
    • (1992) Caterer Hotelkeeper , vol.25 , pp. 42-44
    • Goymour, D.1
  • 21
    • 0346519372 scopus 로고    scopus 로고
    • Empowerment in five star hotels: choice, voice, or rhetoric?
    • Hales C., Klidas A. Empowerment in five star hotels: choice, voice, or rhetoric?. Int J Contemp Hospitality Manage 1998, 10(3):88-95.
    • (1998) Int J Contemp Hospitality Manage , vol.10 , Issue.3 , pp. 88-95
    • Hales, C.1    Klidas, A.2
  • 22
    • 0033084429 scopus 로고    scopus 로고
    • The myth of empowerment: work organisation, hierarchy and employee autonomy in contemporary Australian workplaces
    • Harley B. The myth of empowerment: work organisation, hierarchy and employee autonomy in contemporary Australian workplaces. Work Employment Soc 1999, 13(1):41-66.
    • (1999) Work Employment Soc , vol.13 , Issue.1 , pp. 41-66
    • Harley, B.1
  • 23
    • 0001650314 scopus 로고
    • Cultural change and competitive performance
    • Hendry J., Hope-Hailey V. Cultural change and competitive performance. Eur Manage J 1994, 12(4):401-406.
    • (1994) Eur Manage J , vol.12 , Issue.4 , pp. 401-406
    • Hendry, J.1    Hope-Hailey, V.2
  • 25
    • 0009273974 scopus 로고
    • Managing human resources in the Chinese context: the experience of a major multinational
    • Longman, Hong Kong, H. Davies (Ed.)
    • Hollows J., Lewis J. Managing human resources in the Chinese context: the experience of a major multinational. China business: context and issues 1995, 269-285. Longman, Hong Kong. H. Davies (Ed.).
    • (1995) China business: context and issues , pp. 269-285
    • Hollows, J.1    Lewis, J.2
  • 28
    • 48249112980 scopus 로고    scopus 로고
    • Implementation of empowerment in Chinese high power-distance organizations
    • Humborstad S.I.W., Humborstad B., Whitfield R., Perry C. Implementation of empowerment in Chinese high power-distance organizations. Int J Hum Resour Manage 2008, 19(7):1349-1364.
    • (2008) Int J Hum Resour Manage , vol.19 , Issue.7 , pp. 1349-1364
    • Humborstad, S.I.W.1    Humborstad, B.2    Whitfield, R.3    Perry, C.4
  • 29
    • 81155156733 scopus 로고    scopus 로고
    • Employee empowerment in the European hotel industry. Meaning process and cultural relativity. Amsterdam: Thela thesis.
    • Klidas, A.K. (2001). Employee empowerment in the European hotel industry. Meaning process and cultural relativity. Amsterdam: Thela thesis.
    • (2001)
    • Klidas, A.K.1
  • 30
    • 69549091806 scopus 로고    scopus 로고
    • Hotel development in China: a review of the English language literature
    • Kong H., Cheung C. Hotel development in China: a review of the English language literature. Int J Contemp Hospitality Manage 2009, 21(3):341-355.
    • (2009) Int J Contemp Hospitality Manage , vol.21 , Issue.3 , pp. 341-355
    • Kong, H.1    Cheung, C.2
  • 32
    • 0002324477 scopus 로고
    • Empowerment meanings and myths
    • Lashley C. Empowerment meanings and myths. Hospitality 1994, 145:19.
    • (1994) Hospitality , vol.145 , pp. 19
    • Lashley, C.1
  • 33
    • 0030497314 scopus 로고    scopus 로고
    • Research issues for employee empowerment in hospitality organizations
    • Lashley C. Research issues for employee empowerment in hospitality organizations. Int J Hospitality Manage 1996, 15(4):333-346.
    • (1996) Int J Hospitality Manage , vol.15 , Issue.4 , pp. 333-346
    • Lashley, C.1
  • 35
    • 81155149342 scopus 로고    scopus 로고
    • Impact of mentoring and empowerment on employee performance and customer satisfaction in chain restaurants
    • Leong J. Impact of mentoring and empowerment on employee performance and customer satisfaction in chain restaurants. J Restaurant Foodserv Mark 2001, 4(4):173-193.
    • (2001) J Restaurant Foodserv Mark , vol.4 , Issue.4 , pp. 173-193
    • Leong, J.1
  • 36
    • 84986085988 scopus 로고    scopus 로고
    • Desirable leadership behaviours of multi-cultural managers in China
    • Littrell R.F. Desirable leadership behaviours of multi-cultural managers in China. J Manage Dev 2002, 21(1):5-74.
    • (2002) J Manage Dev , vol.21 , Issue.1 , pp. 5-74
    • Littrell, R.F.1
  • 37
    • 34547416388 scopus 로고    scopus 로고
    • Particularistic trust and general trust: a network analysis in Chinese organizations
    • Luo J.D. Particularistic trust and general trust: a network analysis in Chinese organizations. Manage Organ Rev 2005, 1(3):437-458.
    • (2005) Manage Organ Rev , vol.1 , Issue.3 , pp. 437-458
    • Luo, J.D.1
  • 38
    • 78651429689 scopus 로고    scopus 로고
    • Ground theory of international tourism behaviour: building systematic propositions from emic interpretations of Japanese travellers visiting the USA
    • CABI, Wallingford, A. Woodside, D. Martin (Eds.)
    • Martin D. Ground theory of international tourism behaviour: building systematic propositions from emic interpretations of Japanese travellers visiting the USA. Tourism management analysis, behaviour and strategy 2008, 62-93. CABI, Wallingford. A. Woodside, D. Martin (Eds.).
    • (2008) Tourism management analysis, behaviour and strategy , pp. 62-93
    • Martin, D.1
  • 39
    • 0002419330 scopus 로고
    • The real meaning of empowerment
    • Pikard J. The real meaning of empowerment. Personnel Manage 1993, 25(11):28-33.
    • (1993) Personnel Manage , vol.25 , Issue.11 , pp. 28-33
    • Pikard, J.1
  • 40
    • 21844485446 scopus 로고
    • Psychological empowerment in the workplace: dimensions, measurement, and validation
    • Spreitzer G.M. Psychological empowerment in the workplace: dimensions, measurement, and validation. Acad Manage J 1995, 38(5):1442-1465.
    • (1995) Acad Manage J , vol.38 , Issue.5 , pp. 1442-1465
    • Spreitzer, G.M.1
  • 41
    • 81155146567 scopus 로고    scopus 로고
    • One hotel - two systems
    • Monash University, Melbourne, M. Teriovski (Ed.)
    • Sutton J. One hotel - two systems. Relevant research in quality management 1997, 227-235. Monash University, Melbourne. M. Teriovski (Ed.).
    • (1997) Relevant research in quality management , pp. 227-235
    • Sutton, J.1
  • 42
    • 81155146568 scopus 로고    scopus 로고
    • Empowerment and customer satisfaction strategies in multi-cultural hotel restaurant environments: the Dubai case
    • Sutton J., Verginis C., Eltvik L. Empowerment and customer satisfaction strategies in multi-cultural hotel restaurant environments: the Dubai case. J Foodserv Bus Res 2003, 6(3):77-103.
    • (2003) J Foodserv Bus Res , vol.6 , Issue.3 , pp. 77-103
    • Sutton, J.1    Verginis, C.2    Eltvik, L.3
  • 43
    • 33846350927 scopus 로고    scopus 로고
    • To what extent can management practices be transferred between countries? The case of human resource management in Vietnam
    • Thang L.C., Rowley C., Quang T., Warner M. To what extent can management practices be transferred between countries? The case of human resource management in Vietnam. J World Bus 2007, 42:113-127.
    • (2007) J World Bus , vol.42 , pp. 113-127
    • Thang, L.C.1    Rowley, C.2    Quang, T.3    Warner, M.4
  • 44
    • 81155145173 scopus 로고    scopus 로고
    • Employee empowerment: a key to tourism success
    • CABI, Wallingford, A. Woodside, D. Martin (Eds.)
    • Timmerman J.E., Lytle R.S. Employee empowerment: a key to tourism success. Tourism management analysis, behaviour and strategy 2008, 493-510. CABI, Wallingford. A. Woodside, D. Martin (Eds.).
    • (2008) Tourism management analysis, behaviour and strategy , pp. 493-510
    • Timmerman, J.E.1    Lytle, R.S.2
  • 45
    • 0037256613 scopus 로고    scopus 로고
    • The 'greening' of tourism micro-businesses: outcomes of focus group investigation in South East Cornwall
    • Vermon J., Essex S., Pinder D., Curry K. The 'greening' of tourism micro-businesses: outcomes of focus group investigation in South East Cornwall. Bus Strategy Environ 2003, 12(1):49-69.
    • (2003) Bus Strategy Environ , vol.12 , Issue.1 , pp. 49-69
    • Vermon, J.1    Essex, S.2    Pinder, D.3    Curry, K.4
  • 47
    • 77951976794 scopus 로고    scopus 로고
    • Understanding the leadership perceptions of staff in China's hotel industry: integrating the macro- and micro-aspects of leadership contexts
    • Wong A., Chan A. Understanding the leadership perceptions of staff in China's hotel industry: integrating the macro- and micro-aspects of leadership contexts. Int J Hospitality Manage 2010, 29:437-447.
    • (2010) Int J Hospitality Manage , vol.29 , pp. 437-447
    • Wong, A.1    Chan, A.2
  • 48
    • 84992958035 scopus 로고    scopus 로고
    • Staff job-related ethics of hotel employees in Hong Kong
    • Wong S.C.K. Staff job-related ethics of hotel employees in Hong Kong. Int J Contemp Hospitality Manage 1998, 10:107-115.
    • (1998) Int J Contemp Hospitality Manage , vol.10 , pp. 107-115
    • Wong, S.C.K.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.