Impact of mentoring and empowerment on employee performance and customer satisfaction in chain restaurants

Quick Service Restaurants, Franchising, and Multi-Unit Chain Management

Volumn , Issue , 2014, Pages 173-194

  Leong, Jerrold ^a  

^a OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Chain restaurants; Customer satisfaction; Employer performance; Empowerment; Mentoring

Indexed keywords

EID: 81155149342     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

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