Empowerment and customer satisfaction strategies in multi-cultural hotel restaurant environments: The Dubai case

Journal of Foodservice Business Research

Volumn 6, Issue 3, 2004, Pages 77-104

  Sutton, John ^a   Verginis, Constantinos ^a   Eltvik, Lars ^a  

^a THE EMIRATES ACADEMY OF HOSPITALITY MANAGEMENT   (United Arab Emirates)

Author keywords

Dubai; Empowerment; Financial returns; Multiculturalism; Quality service; Restaurant management

Indexed keywords

EID: 81155146568     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v06n03_06     Document Type: Article

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