Burnout, workplace violence and social support among drivers and conductors in the road passenger transport sector in Maputo city, Mozambique

Journal of Occupational Health

Volumn 53, Issue 3, 2011, Pages 214-221

  Couto, Maria Tereza ^a,b   Lawoko, Stephen ^a  

^a KAROLINSKA INSTITUTE   (Sweden)

^b EDUARDO MONDLANE UNIVERSITY   (Mozambique)

Author keywords

Burnout; Bus driver; Social support; Workplace violence

Indexed keywords

ADULT; AGE DISTRIBUTION; ARTICLE; BURNOUT; CROSS-SECTIONAL STUDY; FEMALE; HUMAN; MALE; MENTAL STRESS; MIDDLE AGED; MOZAMBIQUE; PREVALENCE; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; SOCIAL SUPPORT; STATISTICAL MODEL; STATISTICS; TRAFFIC AND TRANSPORT; VIOLENCE; WORKPLACE;

ADULT; AGE DISTRIBUTION; BURNOUT, PROFESSIONAL; CROSS-SECTIONAL STUDIES; FEMALE; HUMANS; LOGISTIC MODELS; MALE; MIDDLE AGED; MOZAMBIQUE; PREVALENCE; QUESTIONNAIRES; SOCIAL SUPPORT; STRESS, PSYCHOLOGICAL; TRANSPORTATION; VIOLENCE; WORKPLACE; YOUNG ADULT;

EID: 80054011519     PISSN: 13419145     EISSN: 13489585     Source Type: Journal    
DOI: 10.1539/joh.L10102     Document Type: Article

References (39)

1. Maslach Leiter MP. Early predictors of job burnout and engagement. J Appl Psychol 2008; 93: 498-512.
2. Maslach C, Shaufeli WB, Leiter, MP. Job Burnout. Annu Rev Psychol 2001; 52: 397-422.
3. Grau Martín A, Flichtentrei D, Suñer R, Prats M, Braga F. Influence of personal, professional and cross-national factors in burnout syndrome in Hispanic Americans and Spanish health workers. Rev Esp Salud Publica 2009; 83: 215-3.
4. Surgenor LJ, Spearing RL, Horn J, Beautrais AL, Mulder RT, Chen P. Burnout in hospital-based medical consultants in the New Zealand public health system. N Z Med J 2009; 122: 11-8.
5. Ashtari Z, Farhady Y, Khodaee MR. Relationship between job burnout and work performance in a sample of Iranian mental health staff. Afr J Psychiatry (Johannesbg) 2009; 12: 71-4.
6. Shanafelt TD, West CP, Sloan JA, et al. Career fit and burnout among academic faculty. Arch Intern Med 2009; 169: 990-5.
7. Gabbe SG, Webb LE, Moore DE, Harrell FE Jr, Spickard WA Jr, Powell R Jr. Burnout in medical school deans: an uncommon problem. Acad Med 2008; 83: 476-82.
8. Tsai FJ, Chan CC. Occupational stress and burnout of judges and procurators. Int Arch Occup Environ Health 2009; 4: 4.
9. Ahola K, Toppinen-Tanner S, Huuhtanen P, Koskinen A, Väänänen A. Occupational burnout and chronic work disability: an eight-year cohort study on pensioning among Finnish forest industry workers. J Affect Disord 2009; 115: 150-9.
10. Cunradi CB, Chen MJ, Lipton R. Association of occupational and substance use factors with burnout among Urban transit operators. J Urban Health 2009; 86: 562-70.
11. Borritz M, Rugulies R, Bjorner JB, Villadsen E, Mikkelsen OA, Kristensen TS. Burnout among employees in human service work: design and baseline findings of the PUMA study. Scand J Public Health 2006; 34: 49-58.
12. Ahola K, Kivimäki M, Honkonen T, et al. Occupational burnout and medically certified sickness absence: the population-based sample of Finnish employees. J Psychosom Res 2008; 64: 185-93.
13. Garrosa E, Moreno-Jimenez B, Liang Y, González JL. The relationship between socio-demographic variables, job stressors, burnout, and hardy personality in nurses: an exploratory study. Int J Nurs Stud 2008; 45: 418-27.
14. Kokkinos CM. Job stressors, personality and burnout in primary school teachers. Br J Educ Psychol 2007; 77: 229-43.
15. Ahola K, Honkonen T, Isometsä E et al. Burnout in the general population-Results from the Finnish Health 2000 Study. Soc Psychiatry Psychiatr Epidemiol 2006; 41: 11-7.
16. Ahola K, Honkonen T, Virtanen M, Aromaa A, Lönnqvist J. Burnout in relation to age in the adult working population. J Occup Health 2008; 50: 362-5.
17. Kalimo R, Pahkin K, Mutanen P, Toppinen-Tanner Sl. Staying well or burning out at work: work characteristics and personal resources as long-term predictors. Work and Stress 2003; 17: 109-22.
18. Mathisen GE, Einarsen S, Mykletun R. The occurrences and correlates of bullying and harassment in the restaurant sector. Scand J Psychol 2008; 49: 59-68.
19. Estryn-Behar M, van der Heijden B, Camerino D, et al. Violence risks in nursing-results from the European NEXT Study. Occup Med (Lond) 2008; 58: 107-14.
20. Cohen S, Wills T A. Stress, social support, and the buffering hypothesis. Psychol Bull 1985; 98: 310-57.
21. Lazarus RS. Emotion adaptation. Oxford: Oxford univ. Press; 1991.
22. McCubbin HI, Petterson J. The family stress process: the double ABCX model of adjustment and adaptation. Marriage and family review 1983; 6: 7-37.
23. Rankin SH, Monahan P. Great expectations: perceived social support in couples experiencing cardiac surgery. Family Relations 1991; 40: 297-302.
24. House JS. Work Stress and social support. Reading, MA: Addison-Wesley; 1985.
25. Couto M T, Lawoko S, Svanstrom L. Violence against drivers and conductors in the road passenger transport sector in Maputo, Mozambique. Afr Safety Promotion J 2009; 7: 17-36.
26. Resultados do 3° recenseamento geral da população habitação. (Results of 3rd general population and housing census). Maputo: Instituto Nacional de Estatística (INE), 2010.
27. Maslach C, Jackson S, Leiter MP. Maslach Burnout Inventory Manual. 3rd edition. Mountain View (California): CCP Inc; 1996. p. 19-26.
28. Schutte N, Toppinen S, Kalimo R, Schaufeli WB. The factorial validity of the Maslach Burnout Inventory-General Survey (MBI-GS) across occupational groups and nations. J Occup Organ Psychol 2000; 73: 53-66.
29. Langballe EM, Falkum E, Innstrad ST, Aasland OG. The factorial validity of the Maslach Burnout Inventory-General Survey in representative samples of eight different occupational groups. J Career Assessment 2006; 14: 370-84.
30. Honkonen T, Ahola K, Pertovaara M, et al. The association between burnout and physical illness in the general population-results from the Finnish Health 2000 Study. Journal of Psychosomatic Research 2006; 61: 59-66.
31. Arnetz JE, Arnetz BB. Implementation and evaluation of a practical intervention programme for dealing with violence towards health care workers. J adv nurs 2000; 31, 668-80.
32. Menckel E, Viitasara E. Threats and violence in Swedish care and welfare magnitude of the problem and impact on municipal personnel. Scand J Caring Sci 2002; 16: 376-85.
33. Karasek R, Theorell T. Healthy work: stress, productivity, and the reconstruction of working life. New York: Basic Books; 1990.
34. Pedrini L, Magni LR, Giovannini C, et al. Burnout in non hospital psychiatric residential facilities. Psychiatr Serv 2009; 60: 1547-51.
35. Boyd C. Customer violence and employee health and Safety, in Work, employment and society, Sage 2002; 16: 151-69.
36. Ben-Zur H, Michael K. Burnout, social support, and coping at work among social workers, psychologists, and nurses: the role of challenge/control appraisals. Soc Work Health Care 2007; 45: 63-82.
37. Sundin L, Hochwälder J, Bildt C, Lisspers J. The relationship between different work-related sources of social support and burnout among registered and assistant nurses in Sweden: a questionnaire survey. Int J Nurs Stud 2007; 44: 758-69.
38. Chappel D, Di Martino V. Violence at work. Geneva: International Labor Office; 2006.
39. Ahola K, Honkonen T, Isometsä E, et al. The relationship between job-related burnout and depressive disorders-results from the Finnish Health 2000 Study. J Affect Disord 2005; 88: 55-62.