메뉴 건너뛰기




Volumn 12, Issue 3, 2011, Pages 257-278

A performance measurement framework combining DEA and balanced scorecard for the UK health sector

Author keywords

Balanced scorecards; BSCs; Data envelopment analysis; DEA; Healthcare hospitals; Performance measurement

Indexed keywords


EID: 80053930496     PISSN: 17457645     EISSN: 17457653     Source Type: Journal    
DOI: 10.1504/IJOR.2011.042916     Document Type: Article
Times cited : (16)

References (38)
  • 1
    • 0038753042 scopus 로고    scopus 로고
    • A multidimensional performance model for consolidating balanced scorecards
    • Abran, A. and Buglione, L. (2003) 'A multidimensional performance model for consolidating balanced scorecards', Advances in Engineering Software, Vol. 34, pp.339-349.
    • (2003) Advances in Engineering Software , vol.34 , pp. 339-349
    • Abran, A.1    Buglione, L.2
  • 2
    • 34948909188 scopus 로고    scopus 로고
    • On comparing the performance of primary care providers
    • Amado, C.A.F. and Dyson, R.G. (2008) 'On comparing the performance of primary care providers', European Journal of Operational Research, Vol. 185, No. 3, pp.915-932.
    • (2008) European Journal of Operational Research , vol.185 , Issue.3 , pp. 915-932
    • Amado, C.A.F.1    Dyson, R.G.2
  • 4
    • 0032436963 scopus 로고    scopus 로고
    • Quality indicators for general practice: Which ones can general practitioners and health authority managers agree are important and how useful are they?
    • Campbell, S.M., Roland, M.O., Quayle, J.A., Buetow, S.A. and Shekelle, P.G. (1998) 'Quality indicators for general practice: which ones can general practitioners and health authority managers agree are important and how useful are they?', Journal of Public Health Medicine, Vol. 20, No. 4, pp.414-421.
    • (1998) Journal of Public Health Medicine , vol.20 , Issue.4 , pp. 414-421
    • Campbell, S.M.1    Roland, M.O.2    Quayle, J.A.3    Buetow, S.A.4    Shekelle, P.G.5
  • 5
    • 33847173757 scopus 로고    scopus 로고
    • The NHS performance assessment framework as a balanced scorecard approach: Limitations and implications
    • Int.
    • Chang, L-C. (2007) 'The NHS performance assessment framework as a balanced scorecard approach: limitations and implications', Int. J. Public Sector Management, Vol. 20, No. 2, pp.101-117.
    • (2007) J. Public Sector Management , vol.20 , Issue.2 , pp. 101-117
    • Chang, L.-C.1
  • 7
    • 34247366782 scopus 로고    scopus 로고
    • DEA performance evaluation based on BSC indicators incorporated
    • Int.
    • Chen, T-Y. and Chen, L-H. (2007) 'DEA performance evaluation based on BSC indicators incorporated', Int. J. Productivity and Performance Management, Vol. 56, No. 4, pp.335-357.
    • (2007) J. Productivity and Performance Management , vol.56 , Issue.4 , pp. 335-357
    • Chen, T.-Y.1    Chen, L.-H.2
  • 8
    • 0030682590 scopus 로고    scopus 로고
    • Performance evaluation of selected US utility commercial lighting demand-side management programs
    • Chen, T-Y. and Yu, O.S. (1997) 'Performance evaluation of selected US utility commercial lighting demand-side management programs', Energy Engineering, Vol. 94, No. 4, pp.50-66.
    • (1997) Energy Engineering , vol.94 , Issue.4 , pp. 50-66
    • Chen, T.-Y.1    Yu, O.S.2
  • 9
    • 33745628761 scopus 로고    scopus 로고
    • Using the balanced scorecard to measure Chinese and Japanese hospital performance
    • Int.
    • Chen, X.-Y., Yamauchi, K., Kato, K., Nishimura, A. and Ito, K. (2006) 'Using the balanced scorecard to measure Chinese and Japanese hospital performance', Int. J. Healthcare Quality Assurance, Vol. 19, No. 4, pp.339-350.
    • (2006) J. Healthcare Quality Assurance , vol.19 , Issue.4 , pp. 339-350
    • Chen, X.-Y.1    Yamauchi, K.2    Kato, K.3    Nishimura, A.4    Ito, K.5
  • 10
    • 0003453804 scopus 로고    scopus 로고
    • A guide to DEAP version 2.1: A data envelopment analysis (computer) program
    • University of New England, Australia. Available at: Accessed on 2 April 2008
    • Coelli, T. (1996) 'A guide to DEAP version 2.1: a data envelopment analysis (computer) program', CEPA Working Paper 96/08, Centre for Efficiency and Productivity Analysis, University of New England, Australia. Available at: http://www.uq.edu.au/economics/cepa/deap.htm. Accessed on 2 April 2008.
    • (1996) CEPA Working Paper 96/08, Centre for Efficiency and Productivity Analysis
    • Coelli, T.1
  • 12
    • 38049026693 scopus 로고
    • Data envelopment analysis and multiple criteria decision-making
    • Doyle, J. and Green, R. (1993) 'Data envelopment analysis and multiple criteria decision-making', Omega, Vol. 21, No. 6, pp.713-715.
    • (1993) Omega , vol.21 , Issue.6 , pp. 713-715
    • Doyle, J.1    Green, R.2
  • 14
    • 33645894172 scopus 로고    scopus 로고
    • Constructing and evaluating balanced portfolios of R & D projects with interactions: A DEA based methodology
    • Eilat, H., Golany, B. and Shtub, A. (2006) 'Constructing and evaluating balanced portfolios of R & D projects with interactions: a DEA based methodology', European Journal of Operational Research, Vol. 172, pp.1018-1039.
    • (2006) European Journal of Operational Research , vol.172 , pp. 1018-1039
    • Eilat, H.1    Golany, B.2    Shtub, A.3
  • 15
    • 38649129450 scopus 로고    scopus 로고
    • R & D project evaluation: An integrated DEA and balanced scorecard approach
    • Eilat, H., Golany, B. and Shtub, A. (2008) 'R & D project evaluation: an integrated DEA and balanced scorecard approach', Omega, Vol. 36, No. 5, pp.895-912.
    • (2008) Omega , vol.36 , Issue.5 , pp. 895-912
    • Eilat, H.1    Golany, B.2    Shtub, A.3
  • 16
    • 0035134809 scopus 로고    scopus 로고
    • Measuring performance in primary care: Econometric analysis and DEA
    • Giuffrida, A. and Gravelle, H. (2001) 'Measuring performance in primary care: econometric analysis and DEA', Applied Economics, Vol. 33, pp.163-175.
    • (2001) Applied Economics , vol.33 , pp. 163-175
    • Giuffrida, A.1    Gravelle, H.2
  • 17
    • 2342477140 scopus 로고    scopus 로고
    • Are NHS primary care performance indicator scores acceptable as markers of general practitioner quality?
    • Houghton, G. and Rouse, A. (2004) 'Are NHS primary care performance indicator scores acceptable as markers of general practitioner quality?', British Journal of General Practice, Vol. 54, pp.341-344.
    • (2004) British Journal of General Practice , vol.54 , pp. 341-344
    • Houghton, G.1    Rouse, A.2
  • 18
    • 0026494564 scopus 로고
    • The balanced scorecard - measure that drive performance
    • January-February
    • Kaplan, R.S. and Norton, D.P. (1992) 'The balanced scorecard - measure that drive performance', Harvard Business Review, January-February, pp.71-79.
    • (1992) Harvard Business Review , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 19
    • 0000142161 scopus 로고
    • Putting the balanced scorecard to work
    • September-October
    • Kaplan, R.S. and Norton, D.P. (1993) 'Putting the balanced scorecard to work', Harvard Business Review, September-October, pp.134-147.
    • (1993) Harvard Business Review , pp. 134-147
    • Kaplan, R.S.1    Norton, D.P.2
  • 20
    • 15044359754 scopus 로고    scopus 로고
    • Performance measurement frameworks: A review
    • A. Neeley (Ed.)UK: Cambridge University Press
    • Kennerley, M. and Neeley, A. (2006) 'Performance measurement frameworks: a review', in A. Neeley (Ed.), Business Performance Measurement: Theory and Practice. UK: Cambridge University Press, pp.145-155.
    • (2006) Business Performance Measurement: Theory and Practice , pp. 145-155
    • Kennerley, M.1    Neeley, A.2
  • 21
    • 21044431894 scopus 로고    scopus 로고
    • Creative use of existing clinical and health outcomes to assess NHS performance in England: Part 1 - performance indicators closely linked to clinical care
    • Lakhani, A., Coles, J., Eayres, D., Spence, C. and Rachet, B. (2005) 'Creative use of existing clinical and health outcomes to assess NHS performance in England: Part 1 - performance indicators closely linked to clinical care ', British Medical Journal, Vol. 330, pp.1426-1431.
    • (2005) British Medical Journal , vol.330 , pp. 1426-1431
    • Lakhani, A.1    Coles, J.2    Eayres, D.3    Spence, C.4    Rachet, B.5
  • 22
    • 0034337004 scopus 로고    scopus 로고
    • The balanced scorecard: Judgemental effects of common and unique performance measures
    • Lipe, M.G. and Salterio, S.E. (2000) 'The balanced scorecard: judgemental effects of common and unique performance measures', The Accounting Review, Vol. 75, No. 3, pp.283-298.
    • (2000) The Accounting Review , vol.75 , Issue.3 , pp. 283-298
    • Lipe, M.G.1    Salterio, S.E.2
  • 23
    • 22544445870 scopus 로고    scopus 로고
    • Measuring customer relationships: The case of the retail banking industry
    • Nagar, V. and Rajan, M.V. (2005) 'Measuring customer relationships: the case of the retail banking industry', Management Science, Vol. 51, No. 6, pp.904-919.
    • (2005) Management Science , vol.51 , Issue.6 , pp. 904-919
    • Nagar, V.1    Rajan, M.V.2
  • 24
    • 3843144923 scopus 로고
    • Performance measurement system design - A literature review and research agenda
    • Int.
    • Neely, A., Gregory, M. and Platts, K. (1995) 'Performance measurement system design - a literature review and research agenda', Int. J. Operations and Production Management, Vol. 15, pp.80-116.
    • (1995) J. Operations and Production Management , vol.15 , pp. 80-116
    • Neely, A.1    Gregory, M.2    Platts, K.3
  • 25
    • 0003758094 scopus 로고    scopus 로고
    • NHS Executive UK: NHS Executive.Available at: Accessed on 2 April 2008
    • NHS Executive (2000) Quality and Performance in the NHS Performance Indicators: July 2000. UK: NHS Executive. Available at: http://www.performance. doh.gov.uk/ nhsperformanceindicators/hlpi2000/index2000.html. Accessed on 2 April 2008.
    • (2000) Quality and Performance in the NHS Performance Indicators: July 2000
  • 26
  • 28
    • 13844276256 scopus 로고    scopus 로고
    • Operations assessment of hospitals in the Sultanate of Oman
    • Int.
    • Ramanathan, R. (2005) 'Operations assessment of hospitals in the Sultanate of Oman', Int. J. Operations and Production Management, Vol. 25, No. 1, pp.39-54.
    • (2005) J. Operations and Production Management , vol.25 , Issue.1 , pp. 39-54
    • Ramanathan, R.1
  • 29
    • 0000434245 scopus 로고
    • Resource-use efficiency in public schools: A study of Connecticut data
    • Ray, S.C. (1991) 'Resource-use efficiency in public schools: a study of Connecticut data', Management Science, Vol. 37, No. 12, pp.1620-1628.
    • (1991) Management Science , vol.37 , Issue.12 , pp. 1620-1628
    • Ray, S.C.1
  • 30
    • 33947522201 scopus 로고    scopus 로고
    • Interpreting the balanced scorecard: An investigation into performance analysis and bias
    • Rich, V. (2007) 'Interpreting the balanced scorecard: an investigation into performance analysis and bias', Measuring Business Excellence, Vol. 11, No. 1, pp.4-11.
    • (2007) Measuring Business Excellence , vol.11 , Issue.1 , pp. 4-11
    • Rich, V.1
  • 31
    • 0242364657 scopus 로고    scopus 로고
    • Setting benchmarks and evaluating balanced scorecards with data envelopment analysis
    • Rickards, R.C. (2003) 'Setting benchmarks and evaluating balanced scorecards with data envelopment analysis', Benchmarking: An International Journal, Vol. 10, No. 3, pp.226-245.
    • (2003) Benchmarking: An International Journal , vol.10 , Issue.3 , pp. 226-245
    • Rickards, R.C.1
  • 32
    • 0036623453 scopus 로고    scopus 로고
    • Integrated performance measurement design: Insights from an application in aircraft maintenance
    • Rouse, P., Purrerill, M. and Ryan, D. (2002) 'Integrated performance measurement design: insights from an application in aircraft maintenance', Management Accounting Research, Vol. 13, pp.229-248.
    • (2002) Management Accounting Research , vol.13 , pp. 229-248
    • Rouse, P.1    Purrerill, M.2    Ryan, D.3
  • 34
    • 0033365646 scopus 로고    scopus 로고
    • Profitability and marketability of the top 55 US commercial banks
    • Seiford, L.M. and Zhu, J. (1999) 'Profitability and marketability of the top 55 US commercial banks', Management Science, Vol. 45, No. 9, pp.1270-1288.
    • (1999) Management Science , vol.45 , Issue.9 , pp. 1270-1288
    • Seiford, L.M.1    Zhu, J.2
  • 35
    • 0033362990 scopus 로고    scopus 로고
    • Operations, quality, and profitability in the provision of banking services
    • Soteriou, A. and Zenios, S.A. (1999) 'Operations, quality, and profitability in the provision of banking services', Management Science, Vol. 45, No. 9, pp.1221-1238.
    • (1999) Management Science , vol.45 , Issue.9 , pp. 1221-1238
    • Soteriou, A.1    Zenios, S.A.2
  • 37
    • 84974857089 scopus 로고
    • Study of the relative efficiency of bank branches: An application of data envelopment analysis
    • Vasilloglou, M. and Giokas, D. (1990) 'Study of the relative efficiency of bank branches: an application of data envelopment analysis', Journal of the Operational Research Society, Vol. 41, No. 7, pp.591-597.
    • (1990) Journal of the Operational Research Society , vol.41 , Issue.7 , pp. 591-597
    • Vasilloglou, M.1    Giokas, D.2
  • 38
    • 52449096455 scopus 로고    scopus 로고
    • Corporate performance efficiency investigated by data envelopment analysis and balanced scorecard
    • Wang, J-C. (2006) 'Corporate performance efficiency investigated by data envelopment analysis and balanced scorecard', The Journal of American Academy of Business, Vol. 9, No. 2, pp.312-318.
    • (2006) The Journal of American Academy of Business , vol.9 , Issue.2 , pp. 312-318
    • Wang, J.-C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.