Using the balanced scorecard to measure Chinese and Japanese hospital performance

International Journal of Health Care Quality Assurance

Volumn 19, Issue 4, 2006, Pages 339-350

  Chen, Xiao Yun ^a   Yamauchi, Kazunobu ^b   Kato, Ken ^b   Nishimura, Akio ^b   Ito, Katuski ^b  

^a CHINA JAPAN FRIENDSHIP HOSPITAL   (China)

^b NAGOYA UNIVERSITY GRADUATE SCHOOL OF MEDICINE   (Japan)

Author keywords

Balanced scorecard; China; Hospitals; Japan; Performance measurement (quality)

Indexed keywords

ARTICLE; CHINA; COMPARATIVE STUDY; HEALTH CARE QUALITY; HOSPITAL; HUMAN; JAPAN; STANDARD;

CHINA; HOSPITALS; HUMANS; JAPAN; QUALITY INDICATORS, HEALTH CARE; QUALITY OF HEALTH CARE;

EID: 33745628761     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860610671391     Document Type: Article

References (17)

1. Bogg, L., Dong, H., Wang, K., Cai, W. and Vinod, D. (1996), "The cost of coverage: rural health insurance in China", Health Policy Plan, Vol. 11 No. 3, pp. 238-52.
2. Dong, W-Z. (2002), "Health care reform in urban China", Working Paper 2001/2, Munk Centre for International Studies at the University of Toronto, available at: www.utoronto.ca/cphs/WORKINGPAPERS/CPHS2001_Weizhen_Dong. pd.
3. Eggleston, K. and Yip, W. (2004), "Hospital competition under regulated prices: application to urban health sector reforms in China", International Journal of Health Care Finance and Economics, Vol. 4 No. 4, pp. 343-68.
4. Griffith, J.R., Alexander, J.A. and Jelinek, R.C. (2002), "Measuring comparative hospital performance", Journal of Healthcare Management, Vol. 47 No. 1, pp. 41-57.
5. Huang, Y-Z. (2002), "The paradoxical transition in China's health system", Harvard Health Policy Review, Vol. 3 No. 1.
6. Hyoung-Sun, J. and Hurst, J. (2001), "An assessment of the performance of the Japanese health care system", OECD Labour Market and Social Policy - Occasional Papers, No. 56, OECD Head of Publications Service, available at: www.oecd.org/dataoecd/18/16/23706051.pdf.
7. Kaplan, R.S. and Norton, D.P. (1992), "The balanced scorecard: measures that drive performance", Harvard Business Review, Vol. 70 No. 1, pp. 71-9.
8. MoH PR China (1998) Research on National Health Services - Analysis Report of the National Health Services Survey in 1998, MoH P. R. China, Beijing, available at: www.moh.gov.cn/news/more_index.aspx?tp_class = C304&url_addr=/news/sub_index.aspx.
9. MoH PR China (2004), "China health annual statistics 2004", MoH P. R. China, Beijing, available at: www.moh.gov.cn/news/sub_index.aspx?tp_class = C3.
10. Shaw, C. (2003), "How can hospital performance be measured and monitored?", WHO Regional Office for Europe's Health Evidence Network (HEN), WHO Regional Office for Europe, available at: www.euro.who.int/document/ e82975.pdf.
11. Ten Asbroek, A.H.A., Arah, O.A., Geelhoed, J., Custers, T.D., Delnoij, M. and Klazinga, N.S. (2004), "Developing a national performance indicator framework for the Dutch health system", International Journal of Quality in Health Care, Vol. 16, Supplement 1, pp. i65-i71.
12. WHO (2000), "Health systems: improving performance", The World Health Report 2000, WHO, Geneva.
13. WHO, Regional Office for Europe (2003a), "Measuring hospital performance to improve the quality of care in Europe: a need for clarifying the concepts and defining the main dimensions", Report on a WHO Workshop Barcelona, Spain, January, available at: www.euro.who.int/Document/E78873.pdf.
14. WHO, Regional Office for Europe (2003b), "Selection of indicators for hospital performance measurement", Report on the 3rd and 4th WHO Workshop Barcelona, Spain, June and September, available at: www.euro.who.int/document/E84679.pdf.
15. Wyatt, J. (2004), "Scorecards, dashboards, and KPIs - keys to integrated performance measurement", Healthcare Financial Management, Vol. 58 No. 2, pp. 76-80.
16. Zelman, W.N., Pink, G.H. and Mathias, C.B. (2003), "Use of the balance scorecard in health care", Journal of Health Care Finance, Vol. 29 No. 4, pp. 1-16.
17. Schmidt, S., Bateman, I., Breinlinger-O'Reilly, J. and Smith, P. (2006), "A management approach that drives actions strategically-balanced scorecard in a mental health trust", International Journal of Healthcare Quality Assurance, Vol. 19 No. 2, pp. 119-35.