메뉴 건너뛰기




Volumn 28, Issue 3, 2004, Pages 281-297

Introducing Destination Benchmarking: A Conceptual Approach

Author keywords

benchmarking; destination competitiveness; destination management; performance improvement; quality management

Indexed keywords


EID: 80053250585     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348003256603     Document Type: Article
Times cited : (16)

References (40)
  • 3
    • 0008800661 scopus 로고
    • 1992). Benchmarking: A practitioner's guide for becoming and staying best of the best(2nd ed.). IL: Quality and Productivity Management Association.;, IL: Quality and Productivity Management Association
    • Benchmarking: A practitioner's guide for becoming and staying best of the best. 1992). Benchmarking: A practitioner's guide for becoming and staying best of the best(2nd ed.). IL: Quality and Productivity Management Association.IL: Quality and Productivity Management Association; 1992:.
    • (1992) Benchmarking: A Practitioner's Guide for Becoming and Staying Best of the Best
  • 4
    • 84898932414 scopus 로고    scopus 로고
    • Optimising the use of national tourism statistics in strategic performance measurement
    • Las Vegas, Nevada
    • Optimising the use of national tourism statistics in strategic performance measurement. 27th TTRA Annual Conference; Las Vegas, Nevada;. 396.
    • 27th TTRA Annual Conference , pp. 396-407
  • 6
    • 0001855737 scopus 로고
    • Benchmarking quality management in hotels
    • Benchmarking quality management in hotels.FIU Hospitality Review. 1995;13 (2): 45-52.
    • (1995) FIU Hospitality Review , vol.13 , Issue.2 , pp. 45-52
  • 7
    • 0030534568 scopus 로고    scopus 로고
    • Performance measurement in service businesses revisited
    • Performance measurement in service businesses revisited.International Journal of Service Industry Management. 1996;7 (1): 6-31.
    • (1996) International Journal of Service Industry Management , vol.7 , Issue.1 , pp. 6-31
  • 9
    • 84898991445 scopus 로고    scopus 로고
    • March
    • Insights. 1996, March:139-144.
    • (1996) Insights , pp. 139-144
  • 10
    • 84898951537 scopus 로고
    • 1994). Benchmarking: A strategic and tactical perspective. In B. G. Dale (Ed.), Managing quality(2nd ed., pp. 497-513). Englewood Cliffs, NJ: Prentice Hall.;, Englewood Cliffs, NJ: Prentice Hall
    • Managing quality. 1994). Benchmarking: A strategic and tactical perspective. In B. G. Dale (Ed.), Managing quality(2nd ed., pp. 497-513). Englewood Cliffs, NJ: Prentice Hall.Englewood Cliffs, NJ: Prentice Hall; 1994:497-513.
    • (1994) Managing Quality , pp. 497-513
  • 11
    • 0000088972 scopus 로고    scopus 로고
    • An overview of benchmarking process: A tool for continuous improvement and competitive advantage
    • An overview of benchmarking process: A tool for continuous improvement and competitive advantage.Benchmarking for Quality Management and Technology. 1997;4 (4): 229-243.
    • (1997) Benchmarking for Quality Management and Technology , vol.4 , Issue.4 , pp. 229-243
  • 12
    • 0003986948 scopus 로고
    • 1993). The management and control of quality(2nd ed.). West Publishers, West Publishers
    • The management and control of quality. 1993). The management and control of quality(2nd ed.). West Publishers.West Publishers; 1993:.
    • (1993) The Management and Control of Quality
  • 13
    • 0002469577 scopus 로고
    • A national customer satisfaction barometer: The Swedish experience
    • A national customer satisfaction barometer: The Swedish experience.Journal of Marketing. 1992;56 (1): 6-21.
    • (1992) Journal of Marketing , vol.56 , Issue.1 , pp. 6-21
  • 14
    • 0033459627 scopus 로고    scopus 로고
    • Rediscovering satisfaction
    • Rediscovering satisfaction.Journal of Marketing. 1999;63 (1): 5-23.
    • (1999) Journal of Marketing , vol.63 , Issue.1 , pp. 5-23
  • 15
    • 84898999356 scopus 로고
    • November
    • Training. 1990, November:36-44.
    • (1990) Training , pp. 36-44
  • 16
    • 84925917619 scopus 로고
    • A service-oriented approach to marketing of services
    • A service-oriented approach to marketing of services.European Journal of Marketing. 1978;12 (8): 588-601.
    • (1978) European Journal of Marketing , vol.12 , Issue.8 , pp. 588-601
  • 17
    • 0003808560 scopus 로고    scopus 로고
    • 1997). Vacationscape: Developing tourist areas(3rd ed.). Washington, DC: Taylor and Francis.;, Washington, DC: Taylor and Francis
    • Vacationscape: Developing tourist areas. 1997). Vacationscape: Developing tourist areas(3rd ed.). Washington, DC: Taylor and Francis.Washington, DC: Taylor and Francis; 1997:.
    • (1997) Vacationscape: Developing Tourist Areas
  • 18
    • 0003506109 scopus 로고
    • 1995). Multivariate data analysis with readings(4th ed.). Englewood Cliffs, NJ: Prentice Hall.;, Englewood Cliffs, NJ: Prentice Hall
    • Multivariate data analysis with readings. 1995). Multivariate data analysis with readings(4th ed.). Englewood Cliffs, NJ: Prentice Hall.Englewood Cliffs, NJ: Prentice Hall; 1995:.
    • (1995) Multivariate Data Analysis with Readings
  • 19
    • 21844527503 scopus 로고
    • Effective benchmarking through a prioritisation methodology
    • Effective benchmarking through a prioritisation methodology.Total Quality Management. 1995;6 (4): 399-411.
    • (1995) Total Quality Management , vol.6 , Issue.4 , pp. 399-411
  • 21
    • 0041018930 scopus 로고
    • January/February
    • Harvard Business Review. 1992, January/February:71-79.
    • (1992) Harvard Business Review , pp. 71-79
  • 24
    • 84986165671 scopus 로고    scopus 로고
    • An assessment of management systems and business performance in theUKfood and drinks industry
    • An assessment of management systems and business performance in theUKfood and drinks industry.British Food Journal. 1999a;101 (1): 5-21.
    • (1999) British Food Journal , vol.101 , Issue.1 , pp. 5-21
  • 25
    • 84986131342 scopus 로고    scopus 로고
    • Best practices in the food and drinks industry
    • Best practices in the food and drinks industry.British Food Journal. 1999b;101 (3): 238-253.
    • (1999) British Food Journal , vol.101 , Issue.3 , pp. 238-253
  • 29
    • 84977360799 scopus 로고
    • Perceived service quality as a customerbased performance measure: An empirical examination of organisational barriers using an extended service quality model
    • Perceived service quality as a customerbased performance measure: An empirical examination of organisational barriers using an extended service quality model.Human Resources Management. 1992;30 (3): 335-364.
    • (1992) Human Resources Management , vol.30 , Issue.3 , pp. 335-364
  • 30
    • 0002274650 scopus 로고    scopus 로고
    • Competitive destination analysis in Southeast Asia
    • Competitive destination analysis in Southeast Asia.Journal of Travel Research. 1997;35 (4): 16-24.
    • (1997) Journal of Travel Research , vol.35 , Issue.4 , pp. 16-24
  • 32
    • 84898976071 scopus 로고    scopus 로고
    • January
    • Insights. 1999a, January:A111-A117.
    • (1999) Insights
  • 33
    • 84898943686 scopus 로고    scopus 로고
    • May
    • Insights. 1999b, May:A173-A180.
    • (1999) Insights
  • 34
    • 84889524660 scopus 로고
    • October
    • Quality Progress. 1992, October:81-85.
    • (1992) Quality Progress , pp. 81-85
  • 35
    • 0001843432 scopus 로고
    • Benchmarking world-class performance
    • Benchmarking world-class performance.McKinsey Quarterly. 1991;1 (1): 3-24.
    • (1991) McKinsey Quarterly , vol.1 , Issue.1 , pp. 3-24
  • 37
    • 0030415982 scopus 로고    scopus 로고
    • Benchmarking: A paradigm for change to quality education
    • Benchmarking: A paradigm for change to quality education.TQM Magazine. 1996;8 (6): 24-29.
    • (1996) TQM Magazine , vol.8 , Issue.6 , pp. 24-29
  • 38
    • 84899013938 scopus 로고    scopus 로고
    • November
    • Insights. 1999, November:A71-A80.
    • (1999) Insights
  • 39
    • 0001096825 scopus 로고
    • The art of benchmarking: Using customer feedback to establish a performance gap
    • The art of benchmarking: Using customer feedback to establish a performance gap.Total Quality Management. 1992;3 (2): 177-188.
    • (1992) Total Quality Management , vol.3 , Issue.2 , pp. 177-188


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.