The Giffords shootings in Tucson: Exploring citizen-generated versus news media content in crisis management

Public Relations Review

Volumn 37, Issue 4, 2011, Pages 337-344

  Wigley, Shelley ^a   Fontenot, Maria ^b  

^a UNIVERSITY OF TEXAS AT ARLINGTON   (United States)

^b UNIVERSITY OF TENNESSEE   (United States)

Author keywords

Citizen generated content; Crisis; Tucson shooting

Indexed keywords

EID: 80052920159     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pubrev.2011.07.004     Document Type: Article

References (26)

1. Baron G., Philbin J.P. Social media in crisis communication: Start with a drill. PR Tactics and the Strategist Online 2009, March, (Retrieved July 17, 2011 from http://www.prsa.org/supportfiles/news/viewNews.cfm?pNewsID=842347909).
2. Becker A. Citizen journalism comes of age. Broadcasting and Cable 2007, April, 16.
3. Beckett C. Super media: Saving journalism so that it can save the world 2008, Wiley-Blackwell, Oxford.
4. Chouliaraki L. The symbolic power of transnational media: Managing the visibility of suffering. Global Media and Communication 2008, 4:329-351.
5. Coombs W.T. Protecting organization reputations during a crisis: The development and application of Situational Crisis Communication Theory. Corporate Reputation Review 2007, 10:163-176.
6. Coombs W.T., Holladay S.J. Helping crisis managers protect reputational assets: Initial tests of the Situational Crisis Communication Theory. Management Communication Quarterly 2002, 16:165-186.
7. Cooper G. Anyone here who survived a wave, speaks English and got a mobile? Aid agencies, the media and reporting disasters since the tsunami. Paper presented at the Fourteenth Guardian Lecture, Nuffield College, Oxford 2007.
8. Fearn-Banks K. Crisis communications: A casebook approach 2001, Lawrence Erlbaum, Mahwah, NJ. 2nd ed.
9. Fombrun C.J. The value to be found in corporate reputation: The public's view of a company not only acts as a reservoir of goodwill, but also boosts the bottom line. Financial Times 2000, December, 2.
10. Fontenot M., Boyle K., Gallagher A. Comparing types of sources in coverage of Katrina and Rita. Newspaper Research Journal 2009, 30(1):21-33.
11. Gallagher A., Fontenot M., Boyle K. Communicating during times of crises: Ananalysis of news releases from the federal government before, during, and after hurricanes Katrina and Rita. Public Relations Review 2007, 33:217-219.
12. Greer C.F., Moreland K. United Airlines' and American Airlines' online crisis communication following the September 11 terrorist attacks. Public Relations Review 2003, 29:427-441.
13. Hannah M. In Hudson River landing, PR pros were not first responders. Media shift: Your guide to the digital revolution 2009, February, (Retrieved July 15, 2011 from http://www.pbs.org/mediashift/2009/02/in-hudson-river-landing-pr-pros-were-not-first-responders036.html).
14. Holsti O.R. Content analysis for the social sciences and humanities 1969, Addison-Wesley, Reading, MA.
15. Howard C., Mathews W.K. On deadline: Managing media relations 2000, Waveland Press, Lone Grove, IL. 3rd ed.
16. Kauffman J. A successful failure: NASA's crisis communications regarding Apollo 13. Public Relations Review 2001, 27:437-448.
17. Kurtz H. Anchors oblige public's craving for Tweets. Washington Post 2009, C01. (Retrieved July 15, 2011 from http://www.washingtonpost.com/wp-dyn/content/article/2009/02/22/AR2009022201921.html?nav=rss_opinion%2Fcolumns).
18. Li X., Izard R. 9/11 attack coverage reveals similarities, differences. Newspaper Research Journal 2003, 24(1):204-219.
19. Nacos B. Terrorism and the media: From the Iran Hostage Crisis to the Oklahoma City Bombing 1996, Columbia University Press, New York.
20. Perse E. Media effects and crisis. Media effects and society 2001, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 53-82.
21. Powell L., Self W.R. Government sources dominate business crisis reporting. Newspaper Research Journal 2003, 24(2):97-106.
22. Salwen M.B. News of Hurricane Andrew: The agenda of sources and the sources' agendas. Journalism and Mass Communication Quarterly 1995, 72(4):826-840.
23. Shin J., Cameron G.T. The potential of online media: A coorientational analysis of conflict between PR professionals and journalists in South Korea. Journalism and Mass Communication Quarterly 2003, 80:583-602.
24. Vlad I., Sallot L.M., Reber B.H. Rectification without assuming responsibility: Testing the transgression flowchart with the Vioxx Recall. Journal of Public Relations Research 2006, 18:357-379.
25. Wigley S., Fontenot M. Crisis managers losing control of the message: A pilot study of the Virginia Tech shooting. Public Relations Review 2010, 36:187-189.
26. Wigley S., Pfau M. Communicating before a crisis: An exploration of bolstering, CSR and inoculation practices. The handbook of crisis communication 2010, 568-590. Wiley-Blackwell, Hoboken, NJ. W.T. Coombs, S.J. Holladay (Eds.).