Developing a customer-centric, inclusive E-Government: Lessons from the central provident fund board of Singapore

ICIS 2010 Proceedings - Thirty First International Conference on Information Systems

Volumn , Issue , 2010, Pages

  Tan, Barney ^a   Pan, Shan L ^b   Cha, Virginia ^b  

^a UNIVERSITY OF SYDNEY   (Australia)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Case study; Electronic government; Implementation strategies; Service innovation

Indexed keywords

CRITICAL STEPS; CUSTOMER-CENTRIC; E-GOVERNMENT; E-GOVERNMENT IMPLEMENTATION; ELECTRONIC GOVERNMENT; IMPLEMENTATION STRATEGIES; PUBLIC SERVICES; SERVICE INNOVATION; SERVICE TRANSFORMATION; SINGAPORE;

INFORMATION SYSTEMS; RESEARCH;

GOVERNMENT DATA PROCESSING;

EID: 84870959102     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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