The strategic implications of web technologies: A process model of how web technologies enhance organizational performance

IEEE Transactions on Engineering Management

Volumn 57, Issue 2, 2010, Pages 181-197

  Tan, Barney C C ^a   Pan, Shan L ^a   Hackney, Ray ^b  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b BRUNEL UNIVERSITY   (United Kingdom)

Author keywords

Case study; E business strategy; Firm performance; Strategic IT management; Web technologies

Indexed keywords

BUSINESS STRATEGY; COMPETITIVE ADVANTAGE; E-BUSINESS STRATEGIES; FIRM PERFORMANCE; IT MANAGEMENT; KNOWLEDGE GAPS; OPTIMALITY; ORGANIZATIONAL LITERATURE; ORGANIZATIONAL PERFORMANCE; PERFORMANCE GAIN; PROCESS MODEL; WEB TECHNOLOGIES;

COMPETITION; INFORMATION TECHNOLOGY; KNOWLEDGE MANAGEMENT; LENSES; OPTICAL INSTRUMENTS; STRATEGIC PLANNING;

ELECTRONIC COMMERCE;

EID: 77951621774     PISSN: 00189391     EISSN: None     Source Type: Journal    
DOI: 10.1109/TEM.2009.2023130     Document Type: Article

References (55)

1. R. Amit and C. Zott, "Value creation in e-business, " Strateg. Manag. J., vol. 22, no. 6-7, pp. 493-520, 2001.
2. A. Armstrong and J. Hagel, III, "The real value of on-line communities, " Harv. Bus. Rev., vol. 74, no. 3, pp. 134-141, 1996.
3. M. L. Barnett, "Finding a working balance between competitive and communal strategies, " J. Manag. Stud., vol. 43, no. 8, pp. 1753-1773, 2006.
4. J. B. Barney, "Firm resources and sustained competitive advantage, " J. Manag., vol. 17, no. 1, pp. 99-120, Mar. 1991.
5. I. Barreto and C. Baden-Fuller, "To conform or to perform? Mimetic behavior, legitimacy-based groups and performance consequences, " J. Manag. Stud., vol. 43, no. 7, pp. 1559-1581, 2006.
6. J. A. C. Baum and J. V. Singh, "Organizational niches and the dynamics of organizational mortality, " Amer. J. Sociol., vol. 100, no. 2, pp. 346-380, Sep. 1994.
7. M. Boudreau, K. D. Loch, D. Robey, and D. Straub, "Going global: Using information technology to advance the competitiveness of the virtual transnational organization, " Acad. Manag. Exec., vol. 12, no. 4, pp. 120-128, 1998.
8. N. G. Carr, "IT doesn't matter, " Harv. Bus. Rev., vol. 81, no. 5, pp. 41-49, 2003.
9. G. R. Carroll, "Organizational ecology, " Annu. Rev. Sociol., vol. 10, pp. 71-93, 1984.
10. B. Chakravarthy, "A new strategy framework for coping with turbulence, " Sloan Manag. Rev., vol. 38, no. 2, pp. 69-82, 1997.
11. D. Chatterjee, R. Grewal, and V. Sambamurthy, "Shaping up for ecommerce: Institutional enablers of the organizational assimilation of web technologies, " MIS Quart., vol. 26, no. 2, pp. 65-89, 2002.
12. D. J. Collis and C. A. Montgomery, "Competing on resources, " Harv. Bus. Rev., vol. 86, no. 7/8, pp. 140-150, 2008.
13. R. A. D'Aveni, Hypercompetition: Managing the Dynamics of Strategic Maneuvering. New York: Free Press, 1994.
14. D. L. Deephouse, "To be different, or to be the same? It's a question (and theory) of strategic balance, " Strateg. Manag. J., vol. 20, no. 2, pp. 147-166, 1999.
15. W. H. DeLone and E. R. McLean, "Measuring e-commerce success: Applying the DeLone & McLean information systems success model, " Int. J. Electron. Commerce, vol. 9, no. 1, pp. 31-47, 2004.
16. P. J. DiMaggio and W. W. Powell, "The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields, " Amer. Sociol. Rev., vol. 48, no. 2, pp. 147-160, 1983.
17. R. Durand and R. Calori, "Sameness, otherness? Enriching organizational change theories with philosophical considerations on the same and the other, " Acad. Manag. Rev., vol. 31, no. 1, pp. 93-114, 2006.
18. K. Eisenhardt and J. Martin, "Dynamic capabilities: What are they?, " Strateg. Manag. J., vol. 21, no. 10-11, pp. 1105-1121, Oct./Nov. 2000.
19. K. M. Eisenhardt, "Building theories from case study research, " Acad. Manag. Rev., vol. 14, no. 4, pp. 532-550, 1989.
20. K. M. Eisenhardt and D. N. Sull, "Strategy as simple rules, " Harv. Bus. Rev., vol. 79, no. 1, pp. 107-116, 2001.
21. D. C. Esty, "What stakeholders demand, " Harv. Bus. Revi., vol. 85, no. 10, pp. 30-34, 2007.
22. C. J. G. Gersick, "Revolutionary change theories: A multilevel exploration of the punctuated equilibrium paradigm, " Acad. Manag. Rev., vol. 16, no. 1, pp. 10-36, 1991.
23. J. L. Gibbs and K. L. Kraemer, "A cross-country investigation of the determinants of scope of e-commerce use: An institutional approach, " Electron. Markets, vol. 14, no. 2, pp. 124-137, 2004.
24. D. D. Gregorio, S. K. Kassicieh, and R. De Gouvea, "Drivers of E-business activity in developed and emerging markets, " IEEE Trans. Eng. Manag., vol. 52, no. 2, pp. 155-166, May 2005.
25. R. Gulati and J. Garino, "Getting the right mix of bricks and clicks, " Harv. Bus. Rev., vol. 78, no. 3, pp. 107-114, 2000.
26. M. T. Hannan and J. Freeman, "The population ecology of organizations, " Amer. J. Sociol., vol. 82, no. 5, pp. 929-964, 1977.
27. G. Hsu and M. T. Hannan, "Identities, genres, and organizational forms, " Org. Sci., vol. 16, no. 5, pp. 474-490, 2005.
28. P. Hsu, K. L. Kraemer, and D. Dunkle, "Determinants of e-business use in U. S. firms, " Int. J. Electron. Commerce, vol. 10, no. 4, pp. 9-45, 2006.
29. H. K. Klein and M. D. Myers, "A set of principles for conducting and evaluating interpretive field studies in information systems, " MIS Quart., vol. 23, no. 1, pp. 67-93, 1999.
30. A. Langley, "Strategies for theorizing from process data, " Acad. Manag. Rev., vol. 24, no. 4, pp. 691-710, 1999.
31. A. S. Lee and R. L. Baskerville, "Generalizing generalizability in information systems research, " Inf. Syst. Res., vol. 14, no. 3, pp. 221-243, 2003.
32. C. A. Lengnick-Hall, "Customer contributions to quality: A different view of the customer-orientedfirm, " Acad. Manag. Rev., vol. 21, no. 3, pp. 791-824, 1996.
33. A. Y. Lewin and H. W. Volberda, "Prolegomena on coevolution: A framework for research on strategy and new organizational forms, " Org. Sci., vol. 10, no. 5, pp. 519-534, 1999.
34. M. A. Mahmood, R. Kohli, and S. Deveraj, "Special section: Measuring business value of information technology in e-business environments, " J. Manag. Inf. Syst., vol. 21, no. 1, pp. 11-16, 2004.
35. D. Miller and J. Shamsie, "Strategic responses to three kinds of uncertainty: Product line simplicity at the Hollywood film studios, " J. Manag., vol. 25, no. 1, pp. 97-116, 1999.
36. R. Nag, D. C. Hambrick, and M. Chen, "What is strategic management, really? Inductive derivation of a consensus definition of the field, " Strateg. Manag. J., vol. 28, no. 9, pp. 935-955, 2007.
37. C. Oliver, "The collective strategy framework: An application to competing predictions of isomorphism, " Admin. Sci. Quart., vol. 33, no. 4, pp. 543-561, 1988.
38. J. W. Palmer, "Web site usability, design, and performance metrics, " Inf. Syst. Res., vol. 13, no. 2, pp. 151-167, 2002.
39. J. Pfeffer and G. Salancik, The External Control of Organizations: A Resource Dependence Perspective. New York: Harper & Row, 1978.
40. M. E. Porter, "What is Strategy?, " Harv. Bus. Rev., vol. 74, no. 6, pp. 61-78, 1996.
41. M. E. Porter, "Strategy and the Internet, " Harv. Bus. Rev., vol. 79, no. 3, pp. 63-78, 2001.
42. T. C. Powell and A. Dent-Micallef, "Information technology as competitive advantage: The role of human, business and technology resources, " Strateg. Manag. J., vol. 18, no. 5, pp. 375-405, 1997.
43. V. Sambamurthy, A. Bhadrawaj, and V. Grover, "Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms, " MIS Quart., vol. 27, no. 2, pp. 237-263, 2003.
44. W. R. Scott, Institutions and Organizations, 2nd ed. Thousand Oaks, CA: Sage Publications, 2001.
45. R. D. Stacey, "The science of complexity: An alternative perspective for strategic change processes, " Strateg. Manag. J., vol. 16, no. 6, pp. 477-495, 1995.
46. M. C. Suchman, "Managing legitimacy: Strategic and institutional approaches, " Acad. Manag. Rev., vol. 20, no. 3, pp. 571-610, 1995.
47. J. J. Tan and R. J. Litschert, "Environment-strategy relationship and its performance implications: An empirical study of the Chinese electronics industry, " Strateg. Manag. J., vol. 15, no. 1, pp. 1-20, 1994.
48. T. S. H. Teo, C. Ranganathan, and J. Dhaliwal, "Key dimensions of inhibitors for the deployment of web-based business-to-business electronic commerce, " IEEE Trans. Eng. Manag., vol. 53, no. 3, pp. 395-411, Aug. 2006.
49. E. Turban, D. King, D. Viehland, and J. Lee, Electronic Commerce 2006: A Managerial Perspective. Upper Saddle River, NJ: Pearson, 2006.
50. G. Walsham, "Interpretive case studiesinISresearch: Nature and method, " Eur. J. Inf. Syst., vol. 4, no. 2, pp. 74-81, 1995.
51. G. Walsham, "Doing interpretive research, " Eur. J. Inf. Syst., vol. 15, no. 3, pp. 320-330, 2006.
52. J. D. Westphal, R. Gulati, and S. M. Shortell, "Customization or conformity? An institutional and network perspective on the content and consequences of TQM adoption, " Admin. Sci. Quart., vol. 42, no. 2, pp. 366-394, 1997.
53. R. K. Yin, Case Study Research: Design and Methods, 3rd ed. Thousand Oaks, CA: Sage, 2003.
54. K. Zhu, "The complementarity of information technology infrastructure and e-commerce capability: A resource-based assessment of their business value, " J. Manag. Inf. Syst., vol. 21, no. 1, pp. 167-202, 2004.
55. K. Zhu and K. L. Kraemer, "Post-adoption variation in usage and value of e-business by organizations: Cross-country evidence from the retail industry, " Inf. Syst. Res., vol. 16, no. 1, pp. 61-84, 2005.