Designing waits that work

MIT Sloan Management Review

Volumn 50, Issue 4, 2009, Pages 23-28

  Norman, Donald A ^a,b  

^a NORTHWESTERN UNIVERSITY   (United States)

^b Segal Design Institute   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77955909822     PISSN: 15329194     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (7)

1. D.A. Norman, "The Design of Everyday Things" (New York: Basic Books, 2002);
2. D.A. Norman, "Emotionai Design: Why We Love (or Hate) Everyday Things" (New York: Basic Books, 2004).
3. R.I. Sutton, "Feelings About a Disneyland Visit: Photography and the Reconstruction of Bygone Emotions," Journal of Management Inquiry 1, no.4 (December 1992): 278-287
4. T.R. Mitchell, L.Thompson, E. Peterson and R. Cronk, "Temporal Adjustments in the Evaluation of Events: The 'Rosy View,'" Journal of Experimental Social Psychology 33, no.4 (July 1997): 421-448;
5. T. Mitchell and L.Thompson, "A Theory of Temporal Adjustments of the Evaluation of Events: Rosy Prospeotion & Rosy Retrospection," in "Advances in Managerial Cognition and Organizational Information- Processing," Vol.5, eds. C. Stubbart, J. Porac and J. Meindl (Greenwich, Connecticut: JAI Press, 1994), 85-114.
6. K.A. Braun-LaTour, M.S. LaTour, J.E. Pickrell and E.F Loftus, "How and When Advertising Can Influence Memory for Consumer Experience," Journal of Advertising 33, no.4 (December 2004): 7-25.
7. R.B. Chase and S. Dasu, "Want to Perfect Your Company's Service? Use Behavioral Science," Harvard Business Review 79, no.6 (June 2001): 78-84.