Do medical inpatients who report poor service quality experience more adverse events and medical errors?

Medical Care

Volumn 46, Issue 2, 2008, Pages 224-228

  Taylor, Benjamin B ^a   Marcantonio, Edward R ^a,b   Pagovich, Odelya ^c   Carbo, Alexander ^a,b   Bergmann, Margaret ^a   Davis, Roger B ^a,b   Bates, David W ^b,d   Phillips, Russell S ^a,b   Weingart, Saul N ^b,e  

^a BETH ISRAEL DEACONESS MEDICAL CENTER   (United States)

^b HARVARD MEDICAL SCHOOL   (United States)

^c BETH ISRAEL MEDICAL CENTER   (United States)

^d BRIGHAM AND WOMEN S HOSPITAL   (United States)

^e DANA FARBER CANCER INSTITUTE   (United States)

Author keywords

Adverse events; Medical errors; Patient doctor communication; Service quality

Indexed keywords

ADULT; AGED; ARTICLE; COHORT ANALYSIS; FEMALE; HEALTH CARE QUALITY; HOSPITALIZATION; HUMAN; HUMAN RELATION; IATROGENIC DISEASE; INTERPERSONAL COMMUNICATION; MALE; MEDICAL AUDIT; MEDICAL ERROR; MIDDLE AGED; MULTIVARIATE ANALYSIS; PATIENT SATISFACTION; PROSPECTIVE STUDY; RISK; STATISTICS;

ADULT; AGED; AGED, 80 AND OVER; COHORT STUDIES; FEMALE; HOSPITALIZATION; HUMANS; IATROGENIC DISEASE; MALE; MEDICAL AUDIT; MEDICAL ERRORS; MIDDLE AGED; MULTIVARIATE ANALYSIS; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; PROSPECTIVE STUDIES; QUALITY OF HEALTH CARE; RISK; TRUTH DISCLOSURE;

EID: 38549173173     PISSN: 00257079     EISSN: None     Source Type: Journal    
DOI: 10.1097/MLR.0b013e3181589ba4     Document Type: Article

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