Does service-dominant design result in a better service system?

Journal of Service Management

Volumn 22, Issue 4, 2011, Pages 540-556

  Edvardsson, Bo ^a   Ng, Gloria ^b   Min, Choo Zhi ^b   Firth, Robert ^b   Yi, Ding ^b  

^a KARLSTAD UNIVERSITY   (Sweden)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Consumer behaviour; Goods dominant logic; Service system design; Service dominant logic; Value co creation

Indexed keywords

EID: 80052635393     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231111155114     Document Type: Article

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