Review of consumer stickiness research from influence factor perspective

Communications in Computer and Information Science

Volumn 211 CCIS, Issue PART 4, 2011, Pages 219-224

  Ou, Xiaohua ^a   Wang, Qun ^a   Xue, Jun ^a  

^a XI AN UNIVERSITY OF POSTS AND TELECOMMUNICATIONS   (China)

Author keywords

customer factor; Customer stickiness; demographic factor; website factor

Indexed keywords

CUSTOMER FACTOR; CUSTOMER STICKINESS; DEMOGRAPHIC FACTOR; DEMOGRAPHIC FACTORS; FUTURE RESEARCH DIRECTIONS; INFLUENCE FACTORS; SERVICE QUALITY; WEB MONITORING;

POPULATION STATISTICS; RESEARCH AND DEVELOPMENT MANAGEMENT; SALES; USER INTERFACES; WEB SERVICES; WEBSITES;

CUSTOMER SATISFACTION;

EID: 80051686947     PISSN: 18650929     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-23062-2_33     Document Type: Conference Paper

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