An evaluation model for measuring customer satisfaction levels in a water supply domain: Case study - Water supply in Hamedan

Water Policy

Volumn 13, Issue 4, 2011, Pages 490-505

  Fattahi, Parviz ^a   Kherikhah, Amirsaman ^a   Sadeghian, Ramin ^a   Zandi, Shahla ^b   Fayyaz, Saeed ^a  

^a BU ALI SINA UNIVERSITY   (Iran)

^b PAYAME NOOR UNIVERSITY   (Iran)

Author keywords

Analytic hierarchy process; Customer satisfaction level; Evaluation model; Hamedan water company; Urban water management; Water supply domain

Indexed keywords

EID: 80051524033     PISSN: 13667017     EISSN: None     Source Type: Journal    
DOI: 10.2166/wp.2010.123     Document Type: Review

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