Paying for water services: Effects of household characteristics

Utilities Policy

Volumn 11, Issue 3, 2003, Pages 123-132

  Kayaga, Sam ^a   Calvert, John ^b   Sansom, Kevin ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^b LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Cost recovery; Household characteristics; Urban water services

Indexed keywords

HOUSEHOLD EXPENDITURE; SOCIOECONOMIC STATUS; UTILITY SECTOR; WATER SUPPLY;

UGANDA;

EID: 0041568185     PISSN: 09571787     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0957-1787(03)00034-1     Document Type: Article

References (40)

1. Altaf M.A. Whittington D. Jamal H. Kerry V.K. Rethinking rural water supply policy in Punjab, Pakistan Water Resources Research 29 7 1993 1943-1954
2. Asian Development Bank, 1999. Handbook for the Economic Analysis of Water Supply Projects.
3. Baron R.M. Kenny D.A. The moderator-mediator variable distinction in social psychological research: conceptual, strategic and statistical considerations Journal of Personality and Social Psychology 51 6 1986 1173-1182
4. Bloemer J. de Ruyter K. Peeters P. Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction International Journal of Bank Marketing 16 7 1998 276-286
5. Bohm R.A. Essenburg T.J. Fox W.F. Sustainability of potable water services in the Philippines Water Resources Research 29 7 1993 1955-1963
6. Bohrnstedt G.W. Knoke D. Statistics for Social Data Analysis 1982 FE Peacock Publishers Inc. Illinois
7. Caruana A. Money A.H. Berthon P.R. Service quality and satisfaction-the moderating role of value European Journal of Marketing 34 11/12 2000 1338-1352
8. Churchill G.A.Jr. Surprenant C. An investigation into determinants of customer satisfaction Journal of Marketing Research 19 1982 491-504
9. Coolican H. Research Methods and Statistics in Psychology second ed. 1994 Hodder and Stoughton London
10. Dielman T.E. Applied Regression Analysis for Business and Economics 1991 PWS-KENT Publishing Company Boston
11. Evans, P., 1992. Paying the piper: an overview of community financing of water and sanitation. The Hague, IRC International Water and Sanitation Centre (Occasional paper 18).
12. Halvorson S.J. Aziz N. Alibhoy K. Strategies to involve women in water supply and sanitation Pickford J. 24th WEDC Conference Proceedings on Sanitation and Water for All 1998 WEDC, Loughborough University Loughborough
13. Hardy M.A. Regression with dummy variables Lewis-Beck M.S. Regression Analysis: International Handbooks of Quantitative Applications in the Social Sciences vol. 2 1993 Sage Publications London
14. Iacobucci D. Ostram A.M. Braig B.M. Bezjian-Avery A. A canonical model of consumer evaluations and theoretical bases of expectations Swartz T.A. Bowen D.E. Brown S.W. Advances in Services Marketing and Management vol. 5 1996 JAI Press Inc. London
15. Jacob T.V. Sustainability of drinking water supply schemes Pickford J. 18th WEDC Conference Proceedings on Water, Environment and Management 1992 WEDC, Loughborough University of Technology Loughborough
16. Jamal K. Water and environmental sanitation-why women? Pickford J. 24th WEDC Conference on Sanitation and Water for All 1998 WEDC, Loughborough University Loughborough
17. Katko T. Paying for water in developing countries 1991 Tampere University of Technology Tampere, Finland (Publications 74)
18. Kayaga, S.M., 2002. The influence of customer perceptions of urban utility water services on bill payment behaviour: findings from Uganda. PhD thesis, Loughborough University.
19. Kervin J.B. Methods for Business Research 1992 Harper Collins Publishers New York
20. Lasser W.M. Manolis C. Winsor R.D. Service quality perspectives and satisfaction in private banking Journal of Services Marketing 14 3 2000 244-271
21. Litwin M.S. How to Measure Survey Reliability and Validity, The Survey Kit 7 1995 Sage Publications London
22. Mani D. Onishi T. Kidokoro T. Estimating willingness to pay for WATSAN Pickford J. 23rd WEDC Conference Proceedings on Water and Sanitation for All: Partnerships and Innovations 1997 WEDC, Loughborough University Loughborough
23. North J.H. Griffin C.C. Water source as a housing characteristic: hedonic property valuation and willingness to pay for water Water Resources Research 29 7 1993 1923-1929
24. Nunnally J.C. Psychometric Theory second ed. 1978 MacGraw-Hill New York
25. Oliver R.L. A cognitive model of the antecedents and consequences of satisfaction decisions Journal of Marketing Research 17 1980 460-468
26. Oliver R.L. Whence consumer loyalty? Journal of Marketing 63 1999 33-44 (Special issue)
27. Pedhazur E.J. Multiple Regression in Behavioural Research: Explanation and Prediction second ed. 1982 Holt, Rinehart and Winston Inc. New York
28. Sansom, K., Coates, S., Njiru, C., Franceys, R., 2000. Strategic marketing to improve both water utility finances and services to poor urban water consumers. Discussion Paper by Water Engineering and Development Centre (WEDC), Loughborough University.
29. Sekaran U. Research Methods for Business: A Skill-Building Approach second ed. 1992 Wiley New York
30. Singh B. Ramasubban R. Bhatia R. Briscoe R. Griffin C.C. Kim C. Rural water supply in Kerala, India: how to emerge from a low-level equilibrium trap Water Resources Research 29 7 1993 1931-1942
31. Slater S.F. Narver J.C. Does competitive environment moderate the market orientation-performance relationship? Journal of Marketing 58 1994 46-55
32. Taylor S.A. Baker T.L. An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions Journal of Retailing 70 2 1994 163-178
33. Uganda Statistics Department Ministry of Finance and Economic Planning, 1994. The 1991 Population and Housing Census (National Summary). Entebbe.
34. Walker J.L. Service encounter satisfaction: conceptualised Journal of Services Marketing 9 1 1995 5-14
35. Water Utility Partnership, 2000. Performance Indicators of Some African Utilities. Draft Edition, Abidjan.
36. Whittington, D., Davis, J., McClelland, 1996. Implementing a demand-driven approach to community water supply planning: a case study of Lugazi, Uganda. Unpublished report to the World Bank.
37. Whittington D. Okarafor A. Okore A. McPhail A. Strategy for cost recovery in the rural water sector: a case study of Nsukka district, Anambra state, Nigeria Water Resources Research 26 9 1990 1899-1913
38. World Bank The demand for water in rural areas: determinants and policy implications The World Bank Research Observer 8 1 1993 47-70
39. World Health Organisation (WHO) and United Nations Children's Fund (UNICEF), 2000. Global water supply and sanitation assessment. 2000 Report, New York.
40. Zerah, M., 1997. Some issues in urban water management: household response to water supply unreliability in Delhi. Contributions CSH97/6 New Delhi. Centre De Sciences Humanes.