Critical issues affecting the service quality and professionalism of the tour guides in Hong Kong and Macau

Tourism Management

Volumn 32, Issue 6, 2011, Pages 1442-1452

  Mak, Athena H N ^a   Wong, Kevin K F ^b   Chang, Richard C Y ^c  

^a UNIVERSITY OF SURREY   (United Kingdom)

^b THE HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^c PROVIDENCE UNIVERSITY   (Taiwan)

Author keywords

Entrepreneur role; Professional habitus; Professionalism; Role conflict; Service quality; Tour guide

Indexed keywords

ENTREPRENEUR; TOURISM MANAGEMENT; TOURISM MARKET; TOURIST DESTINATION;

CHINA; HONG KONG; MACAU;

EID: 79960335844     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2011.01.003     Document Type: Article

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